Which ticket system / helpdesk to use?

[Harvey Weston]

I need to set up a customer support system for my project. I’m looking for a ticket system or help desk that would fit the following requirements:

• only one support agents will work with requests
  
  
• instant notifications about new requests
  
  
• should have API
  
  
• on the cloud

I've already tried setting up Redmine, but it seems hard to work with, and it needs constant manual updates (as I've been told).
Does anyone know a similar solution, but more simple and easy?

 

[Jord.BillingServ]

Are you looking for a paid solution or free? As there are plenty of support ticket systems out there.

Zendesk, Grove, Reamaze and Freshdesk just to name a few.

Redmine is more aimed at bug tracking and project management, do you need those features to?

 

[Harvey Weston]

I'll be fine with paid solution, if that is cost-effective. Helpdesks like Zendesk are too big for us.

 

[Jord.BillingServ]

Well you could try Freshdesks free plan here :- https://freshdesk.com/pricing until you need something bigger!

Edit: They also have an API :- https://freshdesk.com/api

 

[Schnell Solutions]

Have a look at http://osticket.com/

 

[avecSys]

I would highly recommend Freshdesk!

 

[jamesbaldock]

I can't recommend Zoho enough. It's the best I've ever used, and I've used a lot: https://www.zoho.com/desk/

 

[webhostuk]

Try Vision Helpdesk using it for nearly 6 years well developed Help desk software easy to customize with multi-company (satellite helpdesk feature) They offer Cloud as well as download version.
Best part is support we get from vision helpdesk and price is much much cheaper than Freshdesk with the feature this help desk software adds.