What kind of scam is this?

[jjscruff]

If it is indeed a scam...

Two people reportedly from scandanavia (usually the best place for customers (very few problems)) have reported transactions been made at my online store within a day of each other.

I checked my payment account very thoroughly, and the amounts which each claim were taken is greater than any single payment we received during the whole month. Our items aren't high ticket.

I checked names, cards nothing has been processed in either name
One has gone quiet on me, the other has now sent me a screen grab of an online account, which could easily have been doctored, to show a "payment."

We have 3D secure set up so we don't get many unauthorized card purchases normally

Is this an elaborate scam ..? what are they hoping for here

 

[TotalWebSolutions]

If you can't locate either of the supposed transactions then it would suggest they are just trying it on but like you I don't know what they are hoping for without proof. Tell them to take it up with their bank if they think there is a genuine issue but that you can't locate any transactions/orders relating to them. Should you receive a charge-back then further investigation will of course be needed but hopefully you have the liability shift cover for any fully authenticated transactions.

 

[obscure]

Does sound odd. When someone reports something like that you are going to check and find no record. Can't see what they hope to gain.

Suggest you just inform them your bank has no record of any transaction and that they will need to talk to their own bank.

 

[P19Johnson]

This sounds rather 'sketchy' to me. If you have no record of payments of their amounts it is more than likely they are trying it on. Maybe contact your bank?