- Original Poster
- #1
Hi,
thanks to the people who helped with paypal pro query
My next issue is - I hope - not really an issue but paypal thinks it is.
When I called paypal about Pro, the advisor for some reason said he would do a test purchase to make sure the checkout was working properly,. He tried four times to buy an item and said each time he added to his basket and clicked to go to checkout, it took him back to home page and his basket said it was empty.
This obviously really worried us - so I spoke to the guy who originally set up the site. He then tested on IE, firefox, chrome and safari and couldn't find any issue.
I made 2 test purchases - no problem and got a couple of friends/relatives to try it - no problems.
So, I decided there was nothing to worry about. Rang paypal yesterday again to follow up on Pro - aniother advisor saw the note from last week and said she would confirm all was okay.
She tried two purchases- on Chrome and IE - and it looped for her too!!
I can't understand how this is happening - but only for the paypal staff. She suggested I give the developer access to our account and he could call them and they would run through the purchase while he was on the phone to see if he could spot anything wrong in backend of Magento.
Okay, I am not a developer and have little technical knowledge but in Magento, I can only see who is online and last page visited until their order actually goes through so I don't see this would work. I could see the page that the paypal advisor had been on to order but then, when it should switch to show she was now at checkout, it just showed her as still on the product page.
Just wondered if anyone has ever had a similar issue - where a problem affected only one tester? Obviously I want to be 100% that this issue isn't affecting others - but all testing has been fine.
Any thoughts would be very welcome
Mollie
thanks to the people who helped with paypal pro query
My next issue is - I hope - not really an issue but paypal thinks it is.
When I called paypal about Pro, the advisor for some reason said he would do a test purchase to make sure the checkout was working properly,. He tried four times to buy an item and said each time he added to his basket and clicked to go to checkout, it took him back to home page and his basket said it was empty.
This obviously really worried us - so I spoke to the guy who originally set up the site. He then tested on IE, firefox, chrome and safari and couldn't find any issue.
I made 2 test purchases - no problem and got a couple of friends/relatives to try it - no problems.
So, I decided there was nothing to worry about. Rang paypal yesterday again to follow up on Pro - aniother advisor saw the note from last week and said she would confirm all was okay.
She tried two purchases- on Chrome and IE - and it looped for her too!!
I can't understand how this is happening - but only for the paypal staff. She suggested I give the developer access to our account and he could call them and they would run through the purchase while he was on the phone to see if he could spot anything wrong in backend of Magento.
Okay, I am not a developer and have little technical knowledge but in Magento, I can only see who is online and last page visited until their order actually goes through so I don't see this would work. I could see the page that the paypal advisor had been on to order but then, when it should switch to show she was now at checkout, it just showed her as still on the product page.
Just wondered if anyone has ever had a similar issue - where a problem affected only one tester? Obviously I want to be 100% that this issue isn't affecting others - but all testing has been fine.
Any thoughts would be very welcome
Mollie
