Webfusion / 'BT Network Issues'

[Alcsl]

Hi guys,

Is anyone else on here currently being affected by BT Network Issues that are causing anyone with a BT connection not to be able to view any website being hosted by webfusion/123-reg?

Webfusion's support page says this since yesterday and the problem has been intermittent since the start of the week - Customers with BT as their ISP are currently facing intermittent issues with connection to their services with 123-reg/Webfusion. This is causing slowness in the loading of customer`s website and sometimes downloading emails from the server. Our network engineers have identified this issue is related to BT network. They are experiencing packet loss from their end in the data sent to our networks. Customers experiencing this are advised to report this issue to BT as soon as possible.

Having spoken to BT (in India) they has said that nothing appears to be wrong there. Webfusion are saying it's a BT issue and 'only' people with a BT connection are having problems viewing webfusion websites (most people have BT...), so who knows when this is going to be fixed?!

Currently our websites are running very slowly (we have BT internet) and our access to webmail (and via outlook) is practically zero. Has anyone else been affected by this or had any joy reporting the faults? Seems no one is admitting fault, so i can't see how this will be resolved without moving hosting...

 

[Dominic Taylor]

Virgin Media have been having issues recently (see twitter + their customer forums) which has been creating lots of calls for us. We've had one or two calls from BT users.

 

[Slovcam]

I have had no e-mail now for 3 days! I have contacted BT who were no help at all and tried to get me to change all my e-mail settings in outlook! They eventually said they were having problems with their "Owl" server although I could have misheard this as the line wasn't very clear! If anyone has any solutions I would love to hear them!

 

[easiprint]

Not sure if it is related, but we have BT broadband and use 123-reg for our email. We use Outlook for our email client and the last couple of days emails have been soooo slow coming in. I also had a problem yesterday with an intermittent broadband connection, so put it down to that, but maybe not. I would say it points to a BT issue rather than a 123-reg one.

 

[astutiumRob]

and 'only' people with a BT connection are having problems viewing webfusion websites (most people have BT...)

Last figures I saw implied ~8%, so certainly not "most people" ... but obviously enough that a networking/oversubscription issue is starting to cause noticeable problems

 

[easiprint]

Has anyone had any update on this???

BT say they know nothing of the issue, and 123-reg say it's BT's problem.

The problem I am having is downloading emails through Outlook. Emails from my 123-reg account can take hours to come in, but my other email accounts in the same outlook package all work fine.

What is interesting is if I open my 123-reg emails through the 123-reg webmail service, and forward them on from there to my other (non-123-reg) email account, these emails then come in through my other email account in Outlook as normal with no delays. Given this, I find it hard to understand how it is BT's problem???? Do 123-reg need their bums kicking?

 

[webfusion]

Hi

I work on behalf of 123-reg.

I can confirm that BT have informed us that the issue has now been resolved.

The issue was a BT problem and not something within 123-reg / Webfusion's control to fix , however our networks team did liase with BT in order to provide any assistance we could in fixing the issue.


Regards,

Ricky

 

[easiprint]

Hi

I work on behalf of 123-reg.

I can confirm that BT have informed us that the issue has now been resolved.


Regards,

Ricky

No it hasn't. Still very slow on emails for me. Also very poor of you to close my case because I had not updated it for a couple of days - it's been the weekend.

 

[webfusion]

Hi

Support tickets are only automatically closed if there is no response from customers within 72 hours.

We feel that this is enough time for customers to get back to us if there is still a problem, we are looking to be introducing a re open ticket function in future.

Regards,

Ricky