Web hosting company

[AnneLou]

I think my web-hosting company has gone bust but I'm not sure! I use extendnet which was originally me2uweb quite a few years ago.
Tried logging on to my 2 company sites today and not working. Can't access hosting company site either and checks with companies house show application to strike off.

I created my sites on Wordpress but think I did the work on the server and probably do not have copies of my work! Does anyone have any information or advice on what will happen to my domains if the company have gone bust?

 

[ryedale]

Sorry to hear you've had problems like this. Their site does seem to be up and running if it's this one ?

http://www.extendnet.co.uk/portal/

If you want to pm me the addresses of your sites (or put them on here) I'll be happy to take a look for you and see what I can find out

 

[LowPrices.uk]

The domains should have been registered in your name, so they are your legal property.

However, if a domain registration company goes bust and will not be continuing business, you will need to transfer the domains to another service provider before they expire.

 

[Leo-InstallingIT]

As ryedale has said their website does appear to be up and running. However I've just done a quick check and they haven't filed any financial statements since 2013. Which although not conclusive does indicate you may be right.

I've found one number (08707623656) for them which just goes dead when you call it.

If you're having a problem more than happy to have a dig for you as ryedale has offered if you want to let us know the domain(s) - either on here or by PM

Thanks

Leo

 

[NuBlue]

The application to strike off was suspended in May, https://beta.companieshouse.gov.uk/company/07171838/filing-history. From the Officers tab, you can click through their names to see other companies where they're directors. Hopefully enough addresses for you to find some working contact details.

 

[Ian J]

The financials of your host aren't particularly inspiring as they have already had a petition to strike off dismissed some months ago but their accounts are still well overdue and it won't be long before there is another petition presented to strike them off.

I would strongly suggest that you buy hosting elsewhere and transfer your sites away whilst the going is good as it won't cost that much and it's far better to be safe than sorry.

If your site is on Wordpress companies like VTS above will move them out for you free of charge if you're not a techie

 

[Reshad Bashir]

Unfortunately, this happens too often.

Did you register your domains with them as well? What are the domain TLDs (.uk, .com, .net, etc)?

 

[ukwebhosting]

Hi

If your domains end .uk then do a lookup for them here:

http://www.nominet.uk/whois/

This will show you who is the legal registrant.

Hopefully it is you, if it is then contact Nominet on this number.

+44 (0)1865 332244

They will help you to move your domains to another Nominet registrar.

Also if the domains are not in your name then give them a call also, and they will give you advice.

If they are .com .net then it is going to be different but all do-able.

Thanks

Paul

 

[Dan_HiHosting]

Hi AnneLou,

Sorry to read about the trouble you're having.

If you haven't got any backups of your website, and can't get access to your website then you could try to recover it by seeing if it's here on the WayBack Machine: https://archive.org/web/

You could then rebuild it by using the saved pages and re-creating them in a new WordPress installation with your new web host. Not ideal but some providers will be happy to do that for you.

Feel free to PM us if you'd like us to take a look, happy to do what we can to help.

Yours domains should be okay, and if you have any trouble moving it you can pay Nominet (assuming it's a UK domain) to have it transferred to another provider.

Best of luck,

Dan

 

[rmmfree]

I don't know what is going on with the hosting companies. I have tried many of them and usually they work really bad with very low traffic sites. I had good results with 1and1 but I had a small site and I can't be sure if it would work fine in high concurrency sites.

 

[ukwebhosting]

I don't know what is going on with the hosting companies. I have tried many of them and usually they work really bad with very low traffic sites. I had good results with 1and1 but I had a small site and I can't be sure if it would work fine in high concurrency sites.

Hi,

You must have landed with some bad hosting companies as genuine reputable companies will make sure their hosting servers are not overloaded.

Also through the use of technologies such as Cloud Linux ensure great QOS

Thanks

Paul

 

[ryedale]

You'll find many of the larger companies don't really care how many they are cramming on or whether the resources are running out.

If someone leaves because they are pissed off at performance, another 10 will take their place without bothering to read reviews first.

 

[Dan_HiHosting]

@rmmfree I'm surprised you've had good results with 1&1, they're very poorly rated. But if you haven't needed any help and your website wasn't demanding, then that could have meant you avoided a lot of the common issues with them (poor support and performance).

Unfortunately for those that choose them, the majority of the large hosts really do oversell - they take a stack them high and sell them cheap approach, simply putting too many users and websites on a server, and having too many users to staff to be able to provide any kind of meaningful support even if they cared.

But yeah, as they get most of their business through big advertising spend, it doesn't really matter to them much if they later lose some customers. Unfortunately many stick with poor hosting as well, thinking it's difficult to switch. That's why they lure people in on deals like getting your first month for £1 and so forth, and lock you in to aggressive contracts.

You'll find the decent smaller providers depend on recommendations and word of mouth for their business, so they really care about the service they provide.

If you do a search on these forums you should find plenty of recommendations of good providers.

And if you need hosting and have any questions then feel free to get in touch, we'd be happy to help.

All the best,

Dan

 

[Ikkie]

I personally suggest you never use these small hosting companies as they always walk away leaving you in dark. Always go for reliable and big company. SO you have full security and peace of mind.

 

[Ian J]

I personally suggest you never use these small hosting companies as they always walk away leaving you in dark. Always go for reliable and big company. SO you have full security and peace of mind.

Like 2e2 you mean

 

[Dan_HiHosting]

Always go for a reliable company, of course. However big doesn't mean reliable, especially in terms of the hosting you'll get. Overcrowding servers (which most of the very large providers do) doesn't lead to a reliable service.

We're obviously biased, but if you choose a medium sized web host then you benefit from using a company you know will still be around, and that has the infrastructure and support in place to provide a reliable and high performance service. But that isn't so large that you just get treated like a number, and crammed along with thousands of others on a server that can't cope. It's similar to food really. 1&1 are like mass produced, factory farm providers. The small hosts are like a local farmer that may be great, but can't necessarily deliver a reliable product on time all the time. And a medium sized host is like a good sized farm/producer, that will know your name, produce a great product, and can deliver it reliably and on time as they have the infrastructure required for that.

 

[Ikkie]

Like 2e2 you mean

yes..