VOIP Service suggestion

[talksalot81]

Good Morning,

We do presently have a Voipfone line but, sadly, we find ourselves not using it as calls out are simple not economical. At present we have:

1 Voipfone line (notionally for incoming calls)
2x Mobile phones with rolling contract

The Mobile phones are able to call each other, free of charge, and do call forwarding. For a sum of £20 per month, for both, we are able to have more calls than we need and also to do call forwarding between the two, all included.

Our scenario is that we have 2 geographically distinct locations. In practice we would probably like one incoming telephone number. For the most part, this would go to a phone which is located at our primary premises. If it is unanswered, it would divert to the second line/extension. Ideally we would like the possibility of someone at location 1 choosing to pass the call through to the second extension, when they identify that they are unable to answer directly. We would also like the possibility of forwarding calls to one of the mobiles, if we can do it without crippling costs. Finally, we would like that we can actually make outgoing calls, again without crippling costs. With our mobiles, we can get 500 mobile mins at £10 per month - so it doesn't make sense to be paying in excess of this.

Does anyone know of any services which can help?

Thanks

 

[Ian Sutherland]

Hi,
We offer a hosted telephony service which should meet your requirements, the call rates are low less than a penny (0.821p) a minute and are billed per second so you're not having to pay for a whole minute. so 500 minutes would be less than a fiver even with VAT.
The subscription for the extensions are just £4 each and calls between them are free.
looking at your requirements, the phones just plug into your broadband, so no problem being geographically distant. We use them ourselves and I work from home in Darlington and our HO is in Burnley. I have an extension in the same way as a normal onsite PBX, so can transfer calls, put people on hold etc.
The way we use it is also similar to what you describe. Our main sales line first of all calls the office sales team, then if not answered it then calls me, and if I don't answer it goes to voicemail, but could just as easily divert to mobile.
Each extension would have its own DDI number so you can call each one individually separate to the main office number.
There's optional extra such as Call Recording, Auto attendant etc. which I can tell you about.

There's some high level information about it on this page here: http://www.yourofficeanywhere.co.uk/services/hosted-voip-telephone-pbx/
if this of interest there's a contact form on each page, I will see this as soon as it comes in and can send some further info, call rate cards etc.
Hope this helps
best wishes
Ian

 

[RobertN]

Ring Central! It is great VOIP provider with affordable prices.

 

[MichaelParris]

Hi,

A Hosted system would fit your needs perfectly and with the right package you can benefit from free calls too. I would be more than happy to run through your options with you even if it's just on an advisory level.

Kind Regards

Michael Parris
Cavendish Communications Ltd

 

[Gordon Dack]

Have you looked a Vonage? They may have what you need, I use them for my business line.

 

[Mike_Cartwright]

RingCentral is a good suggestion. Have tried their service before and we had a great experience with them. You might also want to check on CTIs that can integrate your phone with your CRM or any system you are using. A CTI like Tenfold can add click-to-call, automatic call logging, and other relevant features that you might need.