Vodacom help please if poss

[johnjames]

My Owl 1 I was on about YOU! As an ID in any post you make you should state this, its in your terms and conditions of your distributor ship! You should state this. As to any company they are as good as how they resolve complaints which when they mess up they dont exactly relish the thought of people having statutory rights. Oh and they have been reported to the HMRC as they have 3 VAT numbers on their invoices which makes them invalid. (From the HMRC themselves.) If someone invoices with more than one VAT number it is unlawful not only that they would need to "invoice you" one VAT number that "blankets" the group.Plus any business claiming VAT back from these invoices have been caused major problems as they are void they cannot claim it back. They need to ask for seperate invoices under each VAT number.As to their practies The ICO is also involved as well.Customer services is great until things go bad and then....... I am saying no more.

 

[My Owl 1]

My Owl 1 I was on about YOU! As an ID in any post you make you should state this, its in your terms and conditions of your distributor ship! You should state this. As to any company they are as good as how they resolve complaints which when they mess up they dont exactly relish the thought of people having statutory rights. Oh and they have been reported to the HMRC as they have 3 VAT numbers on their invoices which makes them invalid. (From the HMRC themselves.) If someone invoices with more than one VAT number it is unlawful not only that they would need to "invoice you" one VAT number that "blankets" the group.Plus any business claiming VAT back from these invoices have been caused major problems as they are void they cannot claim it back. They need to ask for seperate invoices under each VAT number.As to their practies The ICO is also involved as well.Customer services is great until things go bad and then....... I am saying no more.

I think you have gone on off one about what!!.
Lets take each of your points in turn.

I do state who am and have always been clear about that. As I am sure cjd will verify. and others on this forum.

As to all this stuff about VAT numbers. Telecomplus, the plc name for Utility Warehouse has one VAT number 691 3233 39, which is clearly stated on the bottom of our one bill for all your utilities. And having been awarded the top plc this year by the Times I do not see them giving us that award if we were as you stated breaking HMRC and if the ICO was involved, do you! So bad mouthing a company on this forum with accusations that I for one believe to be untrue are slanderous and quite frankly not right to do.

As to the final bit, Yes customer service is always good until it goes bad and although we do have a rate of 97% of getting it right, as I said before NO COMPANY on God's earth can boast 100%. In fact nobody- singlular- can boast 100% - if they do they are kidding themselves, and obviously think they have reached their ultimate goal. I hope tht I never do, but just strive daily to get it right.

Avril
Hacked off distributor for Utility Warehouse

PS Why dont you tell us what you do on your posts!!!!

 

[Stonelaughter]

Surely this thread is about vodacom??? I fail to see how it has turned into a slanging match between two other companies?

 

[My Owl 1]

Surely this thread is about vodacom??? I fail to see how it has turned into a slanging match between two other companies?

Thank you Tom, Neither did I but not sure why the guy was having a go at me, but that's life I suppose



Avril

 

[jww]

You wont have any problems with service as your company is fictitious. Strange that the text you posted is almost word for word what was written on touchmedway.com by a J Bailey. Surely not John Bailey ? Vodacom employee ?.
And as for the not hearing about happy Vodacom customers, there arent any....at all ...lol.

Maybe if you spent more time solving your own customers problems rather than trying to deflect the issue by posting replies from imaginary customers this thread may not be necessary

Just been to that site what a laugh, they need closing down.

 

[jww]

So your telling me Vodacom only had 8 sets of customers, the 7 who are moaning and me who isn't? I'm sure there is hundreds if not thousands of customers who are happy with Vodacom Ltd, you just don't hear about them because well they have more important things to do like run their business

What vodacom failed to see when they made there own post was number 1 on google now brings you here with this


Not sure if your on about the same Vodacom Ltd I am on about because I am with Vodacom Ltd and there is one bill, low prices and that's guaranteed due to ...

 

[gordonthegofor]

.............. that's guaranteed due to ...

What? May I ask

 

[johnjames]

My OWL 1 I am not "slagging YOU off" If any ID posts as such they are supposed to state it not just have a small card with a link to your site as an ID.
If you have ALL the services from your company, then you will see there is three VAT numbers on the bill. They cannot do this and would need an "Umbrella" VAT number. HMRC have confirmed this and I also back called and asked the same question as if I was setting up an umbrella company and the same came back. 3 VAT numbers = Void invoice and problems for anyone who claims VAT back. As to the ICO I have not stated why they are involved but it is to do with "company policy."
As to what I do I install Electrical, Security, CCTV Fire Alarm Systems etc. But I am also a member of the Consumer Protection Agency.
I apologise if you do state it, but apart from the Logo I did not see anywhere where you state "Independant Distributor for UWDC"
As to your bill I would take a close look with regards to Energy Ie Gas and Electric, if you have these services the VAT is "split" between each company (Gas Plus Ltd and Electricity Plus Ltd)
Sorry it went "OT" but I think you will find it in your T&C's. (I used to be an ID myself and a friend still is but he has an attrition rate at 40%)
As to why I am really miffed lets just say if you have more than one mobile telephone and they mess up your bill, all the mobiles get a text message which my 14 year old daughter got and done a bunk. When you dig deep.......
As to Vodacom, local TS is looking into them, but I cannot say anymore at the moment. In general there are not that many Telecoms companies who can provide the service that BT does. (no offence to any company that does.) Even a very large company my sister works for went back to BT.

 

[Jo RB]

hi there, i am also having similar problems with Vodacom. Was wondering if anyone out there has managed to resolve their problems/get out of the contract. also, what is going on with the trading standards thing? I have tried to resolve the problem with them, but the person i need to talk to is never in, or 'at lunch'.when promised a return call, they never do. They are truly awful. any suggestions are welcome, ofcom/oftel may have to be my next port of call!

 

[Janner]

Jo,

You are one of many companys that have had problems with Vodacom. I was sold a system by a Rep by the name of Steve Wilson who set up our contract in a bogus name just so he could get his comission.
We have now stopped paying Seimans who the retal agreement is with and changed over to a broadband phone system. Waste of time contacting Otello or Ofcom they just dont want to know. If you speak to Any at Solo Carpets in Birmingham (Details on this forum) he has made a list of all the companys who have had problems with Vodacom.
Vodacom will never return your calls or try and sort out the problem.
Keep in touch and you can see the progress as things happen.

Good Luck

Phil

 

[anonymoususer]

I'm very sad to say, I worked for Vodacom in Sittingbourne for a year and a half from when they first opened...

 

[Janner]

Hi,

Would you say that when you worked for them that it was common practice to miss-lead companies to get a sale?

 

[anonymoususer]

Unfortunately Vodacom were always deal focussed never customer focussed. I worked in Telesales...our job was to just offer anything we could for free to get a sales rep an appointment. I knew the money was made through equipment lease but was unaware cutomers were misinformed on contract length.

 

[FDino246GTS]

Hi All
i think that Vodacom , also known as Vodacommunications is now being run by 2 Circles communications in St Albans. I understand that 2 Circles is part of Talk Talk which is a bona fide company so we may get somewhere.

I working on trying to get out of the conract.

 

[FDino246GTS]

If anyone is owed money, they can stop the company from being struck off at Companies House by sending an "outside objections letter". This can be emailed. So the company will remain active for a further six months. At the moment Vodacom, now known as, Vodacommunications Ltd is still active.

 

[FDino246GTS]

Unfortunately Vodacom were always deal focussed never customer focussed. I worked in Telesales...our job was to just offer anything we could for free to get a sales rep an appointment. I knew the money was made through equipment lease but was unaware cutomers were misinformed on contract length.

Vodacom or Vodacon....that is the question

 

[JElder]

2 Circles is a pretty legit organisation - heave dealt with them for a year and they seem above board.

Do you know if they bought the business, or just took over the lines when vodacom failed?

 

[philsautos1]

Regarding Vodacom, has anyone attempted to take them to Small Claims Court as this is the route my solicitor is now advising?

 

[FDino246GTS]

Thanks for making contact. I still dont know what is going on as they have not replied to any of my questions. All they want is money for a very poor service. I discovered this site by doing a search for Vodacom on google. What has surprises me now is that nothing comes up on Google regading Vodacom or Vodacommunications anymore. Its like someone has taken it all off!

 

[FDino246GTS]

Hi

What did happen to Vodacom/Vodacommunications Ltd? Was the business sold, if so who bought it?

 

[philsautos1]

Just wondered if anyone had pursued Vodacom through the Small Claims Court as this is the route my solicitor is advising now. My problems with Vodacom started in May 2008 and I'm still no nearer a resolution

 

[FDino246GTS]

To take Vodacom to court, one will have to contact Companies House and stop Vodacom now know as Vodacommunications Ltd from being struck off. But how will one be able to enforce the judgement !!! Exactly.

My account has been taken over by 2 Circles Communication Ltd , also known as Eco Call. I am still trying to get some answers as to what is going on. It is possible that Vodacom may has sold our contracts on; as after all they are assets of the company.
It would be interesting to know who the members of this thread are dealing with at the moment i.e. who bills them.

 

[philsautos1]

Now that's interesting as apparently my account has not been taken over. No bills are being received from Vodacom just the leasing company!!!!!!

 

[FDino246GTS]

I am confused !!!
How did a leasing company get involved?
who provides the service and customer support ?
Have you had any contact with Eco Call now called 2 Circles Communications ?
Are you aware that your phone number may not be transferable i.e. If for example you move back to BT, they will have to put completely new lines, which you will be charged for and give you a new phone number.
This is what BT told me about my lines.

 

[FDino246GTS]

What actually happened to Vodacom and how did 2 Circles Communication Ltd get involved ?

 

[FDino246GTS]

Any updates on Vodacom !

 

[FDino246GTS]

Hello MKB

Do you have any updates !

 

[CableGuys]

Since Vodacom stopped trading our contract for call packages has been handed over to 2Circles but the equipment lease is with Shire Leasing. We have been trying to resolve this with Vodacom and Shire Leasing since the contract was signed and got nowhere. We decided to stop our payments to Shire Leasing as this was the only leverage we had.

After a couple of payments were missed we had a "Collections Executive" from Shire Leasing on the phone behaving in a very threatening manner. This made us dig our heels in until eventually their legal department got involved and called off their dogs. If you are contacted by a collections executive just ignore them - they are there to intimidate you (all bark and no bite) and if this doesn't work their legal department gets involved.

On the advice of our solicitor we had been requesting a mediation meeting to resolve the outstanding issues. The collection executive always insisted that this could not be arranged whilst we were in arrears on our account but the legal department said that this was untrue and this could be arranged.

We are having a mediation meeting this month and we will see what they say after that. Their stance is that they are merely a finance company and that they can't have any knowledge about the products they are financing or the value thereof. Apparently it is our responsibility to ensure that the goods are fit for purpose before accepting them. Because we are all acting on behalf of corporate entities we do not count as consumers.

However I think that this only counts where the goods are for resale. Where you are using them like a consumer (i.e. not for resale and to be kept in the company as an asset used on a day-to-day basis) I believe that you have the same rights as any other consumer. This would mean Shire Leasing would have a responsibility to ensure the goods are fit for purpose, just like a credit card company does.

Anyone out there who has a contract they are disputing with Vodacom/Shire Leasing please get in contact. The more of us who band together the stronger we'll be in fighting this. If the mediation session does not result in a canceling of the contract (which I doubt it will) then I imagine we'll be going to court to resolve this. If it's not us then it will be someone else but whoever it is we should all get behind them and present a united front. It would be much easier (and more expensive for us) for them to pick us off one-by-one.

 

[CableGuys]

Well we've finally got a resolution to the whole deal. Not exactly what we wanted but it's better than it was before.

Basically after a pretty heated meeting with a legal bod from Shire Leasing we agreed to a final settlement of £4k. We had to surrender all equipment provided under the contract to Shire Leasing and make the final settlement within 6 weeks. Considering that there was about £7k left to pay on the contract it wasn't a bad deal.

Having removed the system we've now got two feature lines with BT and a £40 wireless handset that provides us with exactly the same functionality that the previous system did.

We are now hoping to be able to go after Vodacom or their directors. There is a proposal to strike off at the moment but this can be quite easily halted by making an application to Companies House. If the directors have taken assets or capital out of the company then they can be found personally liable for the debts of the company. I would love to take the directors to court as they set this company up to defraud people and would like to see them have to pay out of their own pockets.