- Original Poster
- #1
Hi guys just wondering if anyone could help, I will explain the whole situation from begining to end-
firstly I purchased a metal engraving machine from the usa which was intended to start my own home run business the machine cost approx £1000 off ebay, when the machine arrived everything was great machine worked perfect but was to slow for what I needed the machine took approx 20 minutes to complete 1 job and wasn't really practical for what I needed.
so I decided to sell the machine back on ebay and cut my losses and put the money into something else this is where the problem starts.
I sold the machine to a man and spoke on the phone about the machine explained everything about the machine what it could be used for etc how long it took to use and so on, the machine worked great and even engraved several items and also filmed the whole engraving process to sell the item. (I still have these photos and film).
When it came to posting the machine the buyer off ebay wanted me to send it next day delivery which I agreed to do as when I listed the item only listed standard delivery.
I told the man the cost of the postage for next day delivery and he agreed BUT requested that I only cover the item for £500 not the full £800 with the intention of saving some money as the royal mail charge I think it was £9 for every extra £100 value of the item, allof this conversation was over email and still have the emails so I agreed and told the seller its up to you but you can only claim up to £500 if it gets damaged.
when he recieved the item there was some damage to the item and wanted a full refund. I said I can assist in claiming with the royal mail but the buyer refused my help and just wanted a full refund. the royal mail only give you 30days to claim and he would not help me to help him.
the buyer then filed a dispute with paypal and claimed the item wasnt recieved as listed. I provided paypal with all the recipts and emails from the buyer accepting responsibility for the postage cover etc and paypal decided in MY favour and paypal ended the dispute and unfroze my funds in my paypal account job done,
several weeks later I recieved an email stating paypal have now issued a credit card chargeback and now claim I owe them the £800 and I am left with absolutely nothing not even the machine. I have recieved 1 phone call from IQOR debt collection agency and recieved a red letter today stating I have 72 hours to respond or legal action may be taken.
I dont have a clue what to do I have all the evidence to prove I have done everything correctly and that I am getting ripped off and now paypal want £800 off me even though they have already sided in my favour straight away. I am absolutely stunned that they can do things like this just change their mind even though the circumstances are exactly the same and have not changed.
I was thinking of going to court and providing the evidence in court and show I am in the right 100% but am slightly concerned about being charged court costs and debt collection charges etc.
I am 25 and only on about £80 a week as I am self employed trying to get by at the moment and didnt know if i would be entitled to legal cover etc.
I was also thinking about visiting the citezins advice office and see what they suggest. I have never ever been in debt in my whole life I have only ever lent a fiver off my mother or something like that I wont even have an overdraft in my bank my mother always told me if you havent got it dont spend it, so all this debt collection companies stuff is a totally new experience to me and very stressful, but theres no way I'm just going to lie down just because its a big company when I know I have bent over backwards to do the right things and have written proof of this.
So just wanted and help or advice please is it worth fighting and risk turning a £800 debt in to a £1500 debt I'm worried sick and dont know where to turn.
firstly I purchased a metal engraving machine from the usa which was intended to start my own home run business the machine cost approx £1000 off ebay, when the machine arrived everything was great machine worked perfect but was to slow for what I needed the machine took approx 20 minutes to complete 1 job and wasn't really practical for what I needed.
so I decided to sell the machine back on ebay and cut my losses and put the money into something else this is where the problem starts.
I sold the machine to a man and spoke on the phone about the machine explained everything about the machine what it could be used for etc how long it took to use and so on, the machine worked great and even engraved several items and also filmed the whole engraving process to sell the item. (I still have these photos and film).
When it came to posting the machine the buyer off ebay wanted me to send it next day delivery which I agreed to do as when I listed the item only listed standard delivery.
I told the man the cost of the postage for next day delivery and he agreed BUT requested that I only cover the item for £500 not the full £800 with the intention of saving some money as the royal mail charge I think it was £9 for every extra £100 value of the item, allof this conversation was over email and still have the emails so I agreed and told the seller its up to you but you can only claim up to £500 if it gets damaged.
when he recieved the item there was some damage to the item and wanted a full refund. I said I can assist in claiming with the royal mail but the buyer refused my help and just wanted a full refund. the royal mail only give you 30days to claim and he would not help me to help him.
the buyer then filed a dispute with paypal and claimed the item wasnt recieved as listed. I provided paypal with all the recipts and emails from the buyer accepting responsibility for the postage cover etc and paypal decided in MY favour and paypal ended the dispute and unfroze my funds in my paypal account job done,
several weeks later I recieved an email stating paypal have now issued a credit card chargeback and now claim I owe them the £800 and I am left with absolutely nothing not even the machine. I have recieved 1 phone call from IQOR debt collection agency and recieved a red letter today stating I have 72 hours to respond or legal action may be taken.
I dont have a clue what to do I have all the evidence to prove I have done everything correctly and that I am getting ripped off and now paypal want £800 off me even though they have already sided in my favour straight away. I am absolutely stunned that they can do things like this just change their mind even though the circumstances are exactly the same and have not changed.
I was thinking of going to court and providing the evidence in court and show I am in the right 100% but am slightly concerned about being charged court costs and debt collection charges etc.
I am 25 and only on about £80 a week as I am self employed trying to get by at the moment and didnt know if i would be entitled to legal cover etc.
I was also thinking about visiting the citezins advice office and see what they suggest. I have never ever been in debt in my whole life I have only ever lent a fiver off my mother or something like that I wont even have an overdraft in my bank my mother always told me if you havent got it dont spend it, so all this debt collection companies stuff is a totally new experience to me and very stressful, but theres no way I'm just going to lie down just because its a big company when I know I have bent over backwards to do the right things and have written proof of this.
So just wanted and help or advice please is it worth fighting and risk turning a £800 debt in to a £1500 debt I'm worried sick and dont know where to turn.
