UPVC Door Unit - Is it fitted correctly?

[jnbina]

My new front door and side panel window (approx 5 ft in width) does not appear to have any fixing at the top of the whole panel. When you open or close the door the top of the upvc unit flex's over one cm - it sort of bounces. I called out the supply company and they put some caulk along the top of the unit. This has now dried out and is attached to the wall only, as the bounce movement means the unit is moving so it has become detached from the caulk.

Additionally the movement of the upvc panel is now causing stress on the two upright sides of the wall and the plaster is now cracking on these sides where the fixings can be seen going into the wall. When you open/close the door and you see the unit bouncing, you can see the plaster flexing.

My question is, should the top of the whole upvc panel be fixed at some point to the above wall / joist to stop the flex movement?

My second question is, if so who should I contact, as I have already questioned the DG supply/fitting company and they put caulk over the gap. Surely, this was a poor fix!?

Can anyone throw any light onto this?

Thanks.

Jeanette

 

[Pilfo]

It should if possible be plugged and screwed, or at least fixed to the subtrate with expanding foam.

Pilfo

 

[estwig]

Hello Jeanette, it certainly sounds like shoddy workmanship, take photographs preferably with a date stamp on them and write down everything you can remember about what contact you have had with the DG company, before you forget. Then contact the DG company again in writing explaining the problem, send it recorded delivery and keep a copy. Do not make suggestions of how to fix the problem, you are not a double glazing expert, just explain the problem as you have done here.

If this does not work contact your local trading standards and see if the DG company belongs to any trade organisations, contact them as well.

Good luck.

 

[Sure]

Hi, it sounds like they ran out of expanding foam.

Most window fitter are or should be FENSA registered, if they are you shouldnt have much of a problem getting them to put it right.

http://www.fensa.org.uk/default.aspx

i think theyre a bit like NHBC but for windows.

 

[Glassglen]

Hi
I do not think fensa are to bothered about the quality of install, i belive they are only concerned about if it has the right glass fitted and the correct escape windows. I fit windows and doors and it can be a pain trying to drill through a steel lintel but we do get at least 2 fixngs in the top. Call the company and tell them to put fixings up there. don't ask don't get

 

[Beachcomber]

Hi, it sounds like they ran out of expanding foam.

..............or couldn't be bothered to drill up into the lintel?

estwig's hit the nail on the head - document the whole thing, get it in writing and don't accept any BS

 

[skyhi2]

Jnbina,did you get your certification from FENSA ?

Should have arrived in the post within a few weeks of the job completion.

If not,the company would appear not to be a FENSA member.

Skyhi2.