UPS Contact Information - Importing/Exporting/Claims/Billing

[chris_awd]

Anything that says GBS is Global Business Centre in Poland- There's one in Wroclaw and one in Lodz.

Rick Fletcher Vice President Operations for UPS in Europe
Daniel Carrera President UPS Europe

UK Import Gateway
[email protected] Dave White overall co-brokerage manager
[email protected] Sylvia Hutchinson-Smith overall co-brokerage manager
[email protected] - Supervisor for customs clearance advisors
[email protected] - Supervisor for customs entry brokers
[email protected] - Supervisor of SPC team, specialist dedicated customs brokers for our account
[email protected] PVA Team customs clearance advisor
[email protected] Malna Cominguez Customs Clearance Advisor
[email protected] Hannah Grace C. Goc-ong
[email protected] - group mailbox
[email protected] - unknown

Post Clearance
[email protected] - for customs entry amendments
[email protected] Guy Broadhurst - Post Clearance Team Leader
[email protected] Malgorzata Tomala nickname Goska
[email protected] Bethany Derby 01332828740 Based at EMA
[email protected] Jill Bower processes ICOD refunds
[email protected] Mo Hasnat - VAT adjustments
[email protected] Woollaston Husna
[email protected] Collier Rachel
[email protected] Mohammed Waleed
[email protected] Mihaescu Alice-Elena
[email protected] Hussain Abid
[email protected] Smith Michelle 01332 828848 - processes ICOD refunds
[email protected] Hasnat Mo

[email protected]
[email protected] - for copies of customs entries (email the tracking number)
[email protected] - works at archives (UK Import Retrievals)

[email protected] PVA registration

ICoD
[email protected] COD invoice copies - email if ICOD fees are paid but still appear as needing payment
[email protected] to request COD payment to be transferred to a UPS credit account
[email protected] COD co-ordinator UK & IE ([email protected])
[email protected] Aleksandra Trebicka COD UK Collections
[email protected] COD UK Collections

UK GAS - this team issue bills to other countries for bill-sender services
[email protected] UK Gas request Aleksandra Brandeburg, Norbert Olejnik

Accounts Receivable
[email protected]
[email protected] Nair Maina Sasikumar - Team Leader
[email protected] Kasar Akshay - Supervisor
[email protected] Kachare Bipinchandra -

UK Other departments
Invoices issues: [email protected]
[email protected] UK Customer solutions Team Held/Stuck Packages that have entered the UK

Customer Services
[email protected]

Depot Contacts
Dewsbury depot clerk Dave Gowen [email protected]

Billing queries: UPS CEC UKFCR [email protected]

ECS issues/queries: ECS Support (WJQ4HSX) [email protected]

Invoice ( Copy ): SSC COD Dept UK Team (XTM3FQK) [email protected]

A / L / U / W / X / Z / 66666 references: UK ECS Refs (HPV6YHM) [email protected]<mailto:[email protected]>

B references: UK Bref (PPZ1BSV) [email protected]<mailto:[email protected]>

F reference: Kaur Jaz (UKG8JXK) [email protected]<mailto:[email protected]

H references: UKPostClearance (FLK0NWW) [email protected]<mailto:[email protected]

P references: COD-DEPT-UK (XNX1SMT) [email protected]<mailto:[email protected]

S references:
Martin Anthony (UKG8ACM) [email protected]<mailto:[email protected]
Hughes Emma (MDY8DGR) [email protected]<mailto:[email protected]

Credit account ( 6 digits ) queries:
Martin Anthony (UKG8ACM) [email protected]<mailto:[email protected]
Hughes Emma (MDY8DGR) [email protected]<mailto:[email protected]

COD queries: COD-DEPT-UK (XNX1SMT) [email protected]<mailto:[email protected]

VOG cheque queries: UK VOG Cheque Queries (HTY7XGT) [email protected]<mailto:[email protected]>

VOG cash queries: COD-DEPT-UK (XNX1SMT) [email protected]<mailto:[email protected]>

Brokerage queries: UK Brokerage Queries (ZSS1BGE) [email protected]<mailto:[email protected]>

COD refunds (credit card/bacs/cheque): COD-DEPT-UK (XNX1SMT) [email protected]<mailto:[email protected]>

Credit accounts (6 digits ) bacs/cheque/credit card: AR Pune-UKIE (JCB0JXT) [email protected]<mailto:[email protected]>

G4S missed collection: Uk Ecs Refs (HPV6YHM) [email protected]<mailto:[email protected]>

ECS support / ECS Password reset: ECS Support (WJQ4HSX) [email protected]<mailto:[email protected]>

ECS add / remove users: Uk Ecs Refs (HPV6YHM) [email protected]<mailto:[email protected]>

Realex credit card add / remove users: McGlashin Sue (UKG8SCM) [email protected]<mailto:[email protected]>

Nonrev queries ( worldship ): Hill Gail (UKG0GXW) [email protected]<mailto:[email protected]>

Employee shipping Queries: Hill Gail (UKG0GXW) [email protected]<mailto:[email protected]>

I ref queries: UPSHSE Preclearance (KDF6GFW) [email protected]<mailto:[email protected]>

Amazon shipments:
Connell Pauline (UKG1PYC) [email protected]<mailto:[email protected]>
Salmon Jason (UKG1JPS) [email protected]<mailto:[email protected]>

Goodwill request: UK BILL ADJ GW (KKY7NNK) [email protected]<mailto:[email protected]>

UPS Access Points:
Virdee Harpreet (HTG3LNC) [email protected]<mailto:[email protected]>
Laughlin Philip (FFZ7PPL) [email protected]<mailto:[email protected]>

Export queries: GB Export Brokerage (WKK5GEB) [email protected]<mailto:[email protected]>

 

[chris_awd]

Just issued a MCOL claim against UPS Limited to stimulate a response to all the issues and claims I have with them.
Has anybody else seen a deterioration in UPS over the last years?
Have they tried to cut costs and consequentially their admin staff are overwhelmed?