- Original Poster
- #1
I made a post about this recently, which I was going to update, but thought it might be better to create a new post about it.
As some know from my previous post, I was due a HMRC repayment of VAT mid-August which was delayed. This was for the June filing. We file monthly. As of today, 1st September, it is still not being paid. In fact, today the business was supposed to have received repayment for the following month return for July. Guess what? It hasn’t been paid.
Both VAT returns have neither been approved, disapproved or rejected. I haven’t been sent any emails or letters officially asking for any further information or invoices. I have had zero communication from HMRC. Its as if my returns have been forgotten and passed through some net. Of course I expect compensation.
I have been on the phone to HMRC every single day, consistently since a week before the August repayment was due, because myself being the loopy crazy psychic woman that I am, my intuition and gut feeling was telling me strongly that the August repayment will not come through. I wished my angels would have explained why, but even they don’t know lol and HMRC do not know either. Every time I call “we will send an email / message to the relevant team” - nothing. I was promised call backs. Nothing. I submitted a formal complaint the day before the August payment was due, and they have until the 15th September to provide a response.
So here I am, missing 2 months’ worth of repayments and business is at a standstill. Due to cash flow issues, I have to stop selling, and reject orders because I no longer have the personal funds to pump into the business, until HMRC have decided to wake up and smell the coffee. I ranted to the poor woman on the phone yesterday, telling her that if the tables were turned the other way, I would have been laden with fines and fees if I had filed my returns late or didn’t pay taxes due. She said, well of course. They have nothing to say.
This is a new start up, a new business and it’s very demotivating. I don’t intend to demotivate anyone here, but I wanted to put this post out here for others, in case they are in this predicament.
If I don’t get a response to my complaint from HMRC by the 15th September, then the only solution would be to continue the procedure and go to the Adjudicator. Wish me luck. Thanks
As some know from my previous post, I was due a HMRC repayment of VAT mid-August which was delayed. This was for the June filing. We file monthly. As of today, 1st September, it is still not being paid. In fact, today the business was supposed to have received repayment for the following month return for July. Guess what? It hasn’t been paid.
Both VAT returns have neither been approved, disapproved or rejected. I haven’t been sent any emails or letters officially asking for any further information or invoices. I have had zero communication from HMRC. Its as if my returns have been forgotten and passed through some net. Of course I expect compensation.
I have been on the phone to HMRC every single day, consistently since a week before the August repayment was due, because myself being the loopy crazy psychic woman that I am, my intuition and gut feeling was telling me strongly that the August repayment will not come through. I wished my angels would have explained why, but even they don’t know lol and HMRC do not know either. Every time I call “we will send an email / message to the relevant team” - nothing. I was promised call backs. Nothing. I submitted a formal complaint the day before the August payment was due, and they have until the 15th September to provide a response.
So here I am, missing 2 months’ worth of repayments and business is at a standstill. Due to cash flow issues, I have to stop selling, and reject orders because I no longer have the personal funds to pump into the business, until HMRC have decided to wake up and smell the coffee. I ranted to the poor woman on the phone yesterday, telling her that if the tables were turned the other way, I would have been laden with fines and fees if I had filed my returns late or didn’t pay taxes due. She said, well of course. They have nothing to say.
This is a new start up, a new business and it’s very demotivating. I don’t intend to demotivate anyone here, but I wanted to put this post out here for others, in case they are in this predicament.
If I don’t get a response to my complaint from HMRC by the 15th September, then the only solution would be to continue the procedure and go to the Adjudicator. Wish me luck. Thanks
