Trivialities and returns

[deniser]

I can't believe some of the things that I have had to deal with this week:
1. a squashed fabric flower, squashed by the post - the customer refused to squash it back into shape (literally spend one second pushing it) but posted it back to me asking for a replacement. I resquashed it and returned it to her.
2. a garment returned because a single sequin fell off (single sequin returned in a separate envelope). When my daughter's friends come round I have to hoover after them as the floor is littered with sequins!
3. a jacket returned because a single bead had come slightly loose and was hanging slightly on its thread
4. a brooch backing had become bent (just required bending back)
5. a costume with an intentional gap in the lining in which to remove a part which needs to be removed for washing - customer complained it was ripped
6. customer sending back 3 items (she had bought multiple) to choose from (against our T&C) asking for postage refund of that part of the parcel relating to one garment with a dirty mark on it
7. People making up faults so they can get free returns but them asking for replacement in a different size.
8. US customer querying difference in purchase price (with US postage) and amount refunded to her (without postage - DSR not applying) - in US she would face a 30% restocking fee on top!

I need to get someone to do this customer service thing for me. I am losing my patience......... what is wrong with people?

 

[alanc]

And I thought my customers were fussy. This puts things into perspective for me. You have my sympathy.

 

[omnivore]

I can't believe some of the things that I have had to deal with this week:
1. a squashed fabric flower, squashed by the post - the customer refused to squash it back into shape (literally spend one second pushing it) but posted it back to me asking for a replacement. I resquashed it and returned it to her.
2. a garment returned because a single sequin fell off (single sequin returned in a separate envelope). When my daughter's friends come round I have to hoover after them as the floor is littered with sequins!
3. a jacket returned because a single bead had come slightly loose and was hanging slightly on its thread
4. a brooch backing had become bent (just required bending back)
5. a costume with an intentional gap in the lining in which to remove a part which needs to be removed for washing - customer complained it was ripped
6. customer sending back 3 items (she had bought multiple) to choose from (against our T&C) asking for postage refund of that part of the parcel relating to one garment with a dirty mark on it
7. People making up faults so they can get free returns but them asking for replacement in a different size.
8. US customer querying difference in purchase price (with US postage) and amount refunded to her (without postage - DSR not applying) - in US she would face a 30% restocking fee on top!

I need to get someone to do this customer service thing for me. I am losing my patience......... what is wrong with people?

we sell hand made shoes and a customer today returned a shoe for exchange as the one we sent has a 3mm pencil mark on the heel (heel was painted BLACK mind)

we rubbed it off in 1 sec with pencil rubber and sent it straight back

 

[deniser]

Thanks, I'm glad I am not the only one.

 

[omnivore]

Thanks, I'm glad I am not the only one.

actually i just remembered another

we were broken into and robbed a few months ago
lost about £8,000 of stock and all our computers etc

one customers shoe order (1 pair) was stolen before we could send them out to her and when we called to apologies for the delay due to the robbery she demanded we compensate her (£25) for her `loss` due to the 10 days extra she had to wait for her shoes

priceless as they say