Trade account

[Christiane]

A new customer, who has ordered twice recently, has sent me an email asking if she can open a trade account.

Now I only sell retail and my website is limited such that I can't offer quantity discounts or a separate customer login for the regulars for instance.

I am not sure how to handle this query, I can only give her a permanent discount which I have done for regular customers (they have to type in the code at checkout). People seem happy with 10% discount so far.
I can't offer much more until I buy direct from the manufacturers. Most of my supplies currently comes from wholesalers hence the margin is tighter than if I were to buy all the supplies from manufacturers.

By trade account, could she mean 'pay on invoice' which is something I don't do...

Bea :|

 

[Aspect Investments]

Ask her what she means by trade account.

 

[Adman]

sh's probably just after 30 days credit.

oldgit

 

Yep, she probably just wants 30 days as said. I don't think you can call her an oldgit for that though

 

[postpack]

If you are considering a credit account run a credit report first if you can - I subscribe to an online credit checking company which gives me unlimited credit checks which is handy before I go giving money away.
If you do decide to give them a credit account then get them to pay for the first lot of goods before supplying the second lot.

 

[Christiane]

Thanks all, I'll just give her the 10% off for now and see if she's happy with that. I can't handle credit account at the mo.