Tesco 'tech' assistants.

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mit74

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Jun 4, 2010
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  • #1
    I went to Tesco earlier to buy some printer ink and couldn't help over hearing an old lady purchasing a £350 laptop and being sold a ridiculously over priced 3 year guarentee. The sales pitch from this 'tech' assistant was clearly well rehearsed. But what really got my wick up was when he 'recommeded' Norton 360 for 3 computers (even though she only had one) and 'it was probably the best on the market really'. I would have jumped in there and then and told him he was full of s*** and given the lady some proper advice but I was tired and unshaven so probably would have come across as too agressive in my angered state.
    If Tesco want to try and make themselves look clever by having 'tech' assistants then they need to give good honest advice and not dishonest sale pitches to sell the 2 worst security products on the market (norton,mcafee).
     
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    mit74

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  • #3
    stugster said:
    As I say... Norton and McAfee are only around as a result of the aggressive marketing campaigns they push. If it was on quality alone, they'd disappear overnight.
    Click to expand...

    Yeh I found mcafee not quite as bad as norton. I get a computer weekly with norton installed that is riddled with trojans and norton just sits there oblivious. Last week I had a computer that was DNS redirecting to certain websites, had popups every 2 minutes and was taking at least 10 minutes to restart. Malwarebytes and SuperASW found 80 different trojans/spyware while norton found nothing. I got the remainer using an online AV scanner. Poor chap had only just forked out £45 for 1 year with norton too.
     
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    mit74

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  • #8
    There's a new thread for AV recommendations on here every week. There's one at the moment on one of the forums. I think most people who know what they're talkng about go for nod32, kaspersky, avast or AVG. I personally recommend a mix of free ones that specialise in certain areas. Avast, avira, super antispyware or spybot and almost definately malwarebytes. Mcafee isn't as bad as norton but being the most common it's more likely to be targetted by malware to disable it and I find it tends to have alot of install problems.
     
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    mit74

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  • #14
    OptiRick said:
    You seem to be forgetting the fact that Tesco are only really interested in making money.
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    I was about to say they can still make money selling good products but then I thought... yeh this is tesco. If there's a choice between selling a good product and making £5 and a bad one and making £6 yep they'd go for the latter. It's the same with the crap food they sell as well. Even their so called 'butchers' meat tastes awful.
     
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    S

    saxondale

  • #17
    mit74 said:
    I was about to say they can still make money selling good products but then I thought... yeh this is tesco. If there's a choice between selling a good product and making £5 and a bad one and making £6 yep they'd go for the latter. It's the same with the crap food they sell as well. Even their so called 'butchers' meat tastes awful.
    Click to expand...



    so you put your cheap ink down in protest and walked out?


    good man, lets show em .............. eh?
     
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    patientlady

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  • #20
    saxondale said:
    what? doing their job? might get a bonus ................. selling a second rate product for three times it`s worth seems to be the business model of half the posters on here


    .
    Click to expand...
    I think the point was the age of the lady. If others who should know better get fleeced well thats up to them. Wouldnt you be upset if your granny was taken to the cleaners! ;)
     
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    RBS

    RBS

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    Jul 13, 2009
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  • #22
    I recently visited customer who had bought brand new laptop and they "sold" him Norton. He was well surprised when I told him to take it back to shop and ask for refund. "Its best you can get, it offers full protection" etc.... OMG, how brainwashed buyers are. He got refund and AVG installed(free) by me.
     
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    J

    James1980

  • #28
    Also: Their technical brochure/booklet/thingy (available instores) has a "questions and answers" section.

    Question: I want to email a load of JPEGs, but they're too big. How can I make then smaller?
    Answer: Put them all in a Zip file.

    (This will achieve a negligible, at best, reduction)


    James
     
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    RemoteTechs

    RemoteTechs

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    Mar 13, 2010
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  • #29
    This might mean good news for us, I have lost count of the number of new clients we have picked up from both Norton and McAfee!
    I especially have to scratch my head when people come to us with McAfee subscriptions and have been told by McAfee's remote desktop support technicians that they cant remove the infections that their weak product has failed to protect them from and we end up removing them, with a 100% success rate.
    The proof is in the pudding and as one poster commented, they are only really recognised because of their marketing campaigns, rather than a good product or good support.
     
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    S

    saxondale

  • #32
    mit74 said:
    cheap ink? really? I avoid Tesco like the plague but unnfortunately I had alot of printing to do that evening and knew I might run out of ink. I generally buy for considerablely cheaper online.
    Click to expand...


    so you supported this evil empire than made you so mad you needed to mention it?


    I sold someone something today for 5 times its real value - it`s called making a profit.
     
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    mit74

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  • #33
    saxondale said:
    so you supported this evil empire than made you so mad you needed to mention it?


    I sold someone something today for 5 times its real value - it`s called making a profit.
    Click to expand...


    I make profit through good honest advice. I don't lie and sell products to people who clearly don't need it. Maybe you're just one of those people who do and find it acceptable when others do it. Sorry I have morals.
     
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    D

    Deleted member 9840

  • #34
    Steve Cool said:
    :|Ok, for a laugh I will.:| ........wait here

    Steve
    Click to expand...

    67215631.gif


    I did it.:|

    Still confused.

    Steve

    67215631.gif
     
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