Telephone Payments

[ink4-u]

Hi Jay here,
I am looking for some help regarding Telephone Sales. I want to take orders by Phone and Fax BUT! What are the laws around this. I currently take orders online and the customer enters their own Credit/Debit Card details. Whereas is I was using phone or fax I would enter them. Can I just Use NOCHEX like I am doing, and enter their details?

 

[daveashton]

Yes

Same process. you do the data in put.

 

[ink4-u]

so can i just enter their details ink NOCHEX for them? is that allowed. Im actually using PAYPAL now.

 

[Asteeleleith]

Ink 4 u

No, you cannot take orders over the phone with Nochex. it is actually agains the terms and conditions to do this

While the gateway is indeed there, and it can theoretically be done, you could end up losing ur account.

Taking orders on the phone is a major bug bear of mine to, and its a costly procedure. Streamlime does it, but its COST, COST COST. I'm afraid.

Sorry to be the bearer of bad news.

Al

 

[Ozzy]

If you are not allowed to do this through nochex I know that Worldpay offer a Virtual Terminal service called WorldAccess that allows you to do this.

 

[Asteeleleith]

Yes, its very ecpensive though.
U less ur handling an awful lot of cash, hard to make it pay

Al

 

[Ozzy]

Its a one off setup fee of £100 then its the same processing fees as what you pay normally...and if you have a merchant account that isnt that much really.

 

[Asteeleleith]

Its a one off setup fee of £100 then its the same processing fees as what you pay normally...and if you have a merchant account that isnt that much really.

Really? can you just take out that thing package with them?
Now that i would pay for!

Have you got a link to it ozzy?

 

[Ozzy]

Ah ok I didnt make it that clear, you have to be a customer of theirs already but if you are a customer you just upgrade to get the virtual terminal as a one off extra payment.

 

[Asteeleleith]

Ah ok I didnt make it that clear, you have to be a customer of theirs already but if you are a customer you just upgrade to get the virtual terminal as a one off extra payment.

ah, now i see.
Think i will await for a bit and get business established first

Al

 

[ink4-u]

same here, but thanks for all your replies.