Once you send them the pre-legal notification, they will most likely reply saying that your account poses a risk to their business and they will hold your money for 180 days.
Subject: Permanent suspension of your PP account
Dear *****,
Thank you for contacting us in relation to the above.
We have decided to place a permanent suspension on your PayPal account and
no longer provide our services to you as we are not comfortable with the
level of risk associated with the payments received in your account. In
this regard, please be advised that at our sole discretion we may place
one's account under permanent limited access.
Due to the potential risk of chargeback and other forms of reversals, your
balance will be held for 180 days from the date of the last payment
received on your account. Any remaining balance will be available for
withdrawal on 21 August 2010.
Unfortunately, on this occasion, we are not able to grant any form of
redress. To avoid any similar inconvenience in the future and for further
details on the possible limitation of your account functionality please
refer to our Help Centre and Legal Agreements, by following the links on
any PayPal page.
All complaints can be further referred for independent arbitration to the
following bodies and for the purpose of doing so, this letter will be known
as our "final response":
- UK European Consumer Centre (ECC-Net):
Trading Standards Institute
1 Sylvan Court, Sylvan Way
Southfields Business Park
Basildon, Essex SS15 6TH
- Commission de Surveillance du Secteur Financier (CSSF)
110, Route d'Arlon
L-2991 Luxembourg
- UK Financial Ombudsman Service (FOS), who should be contacted within the
next six months. For further information, visit
www.financial-ombudsman.org.uk
Yours sincerely,
*****
Executive Escalations
PP
------------------------------------------------------
Next step (assuming you intend to take them to court)
The moneyclaim online form should be bullet pointed. (Character restriction on form)
1. On the (enter date), the Defendant witheld access to funds relating to....
2. The Defendant requested documents relating to eBay sales to lift temporary limitation on account.
3. The Claimant submitted documents in accordance with user agreement.
4. The Defendant refused to release the sum of (enter amount) despite written and verbal requests....
5. The Claimant informed Defendant in writing that their service was no longer authorised to hold or transfer money to Claimant's bank.
6. The Defendant refused to give detailed written explanation which authorises the hold of funds.
7. The Claimant is entitled to interest at the rate of 8% per annum from the date the money was held being the (enter date) to the present date(** days)at the daily rate of 20p making a total sum of (total interest for xdays so far) and continuing at the daily rate of 20p.(See Statutory Interest).
THE CLAIMANT CLAIMS
(enter total incl interest to date) GBP
Interest in accordance with s69 of the County Courts Act 1984 at such rate and for such period as the court thinks fit.
