Suing Easyjet

[astutiumRob]

Ryanair have never ever in the whole history of the company lost a passenger

They lost 2 of them on my last flight with them - had to wait over an hour while the luggage of the lost customers was removed from the plane !

 

They lost 2 of them on my last flight with them - had to wait over an hour while the luggage of the lost customers was removed from the plane !

OK just to make it clear not one passenger deaded through one of their planes crashing.

 

[Peanut Butter Man]

Easyjet and all airlines now overbook flights so will very rarely ever have an empty seat. They overbook because they know there will be those, like you that will not show up.

As said here though, whether it seems fair or not, you agreed to the T&C's and so must take it on the chin.

 

[lancs69]

My main point is not the flight price, it's the £70 charge for carrying my golf clubs. This is an 'extra' that should definitely be refunded. It's not causing them any losses and should be refunded. I can understand them trying to retain the flight price but not the 'extras'. I'm sure they'll be forced to change their policy in the future, we'll see.

I see a lot of people are jumping on the 'you accepted the t&c's so accept it'. If everyone was like this then banks would still be charging everyone £25/£30 every time they go overdrawn. Its only because of individuals having to take on big companies that they eventually change their policies.

 

[beasty]

I hope they never do but if they did have an accident that didn't result in fatalities, then they would probably try and charge passengers for the cost of the rescue/emergency services, after selling you a scratch card to determine which passenger goes down the emergency shoots first

Easyjet could charge you speedy exit

Budget airlines? Use them all the time and they are about the best value product or service I can think of, probably do not turn up for 10% of flights face it they are so cheap if you book in advance I often have a couple outgoing or incoming and just pick the one that suits best at the time

Typically 100 quid or less or 50 quid or less if you book well in advance, hence my book 2 flights turn up for 1 approach often uk to italy.. THAT IS A BARGAIN!

Handluggage only is required
Computer with headfones, I watch a film (snakes on a plane, airplane etc) i find it funny to watch plane crash movies on the plane! ahahah..

I do not hear the sales pitches even without the headfones i have trained myself to ignore them


I hope the OP was a joke.. as it reads like one

 

[eldirect]

Anyone moaning could always fly with someone better, chances are it will cost the same as a Ryanair with extras.

They don't hide it - cheap as if you toe the line.

 

[groovyjon]

My main point is not the flight price, it's the £70 charge for carrying my golf clubs.

Your main point? You didn't even mention that in your opening post on this thread!

Have you contacted a solicitor now? Has he given you any indication of the likelihood of winning your case? And has he given you any indication of what his fees will amount to?

 

[lancs69]

Your main point? You didn't even mention that in your opening post on this thread!

Have you contacted a solicitor now? Has he given you any indication of the likelihood of winning your case? And has he given you any indication of what his fees will amount to?

I was never intending to pay a solicitor to try and recover a couple of hundred quid, I was considering doing it myself and was hoping someone who had done something similar could help. Having spoke to a friend who's a solicitor, he thinks its very debatable if I'd get any money back from the flight (although if easyjet said the plane was full I would, but if there was 1 or more spare seats I wouldn't), but I'd almost definitely get a refund for the golf carriage fees, and they'd probably settle out of court but wait until I actually submitted a count court claim before settling. It's a very unethical way of running a business I think as there protocol seems to fob people off as much as possible rather than thinking about customer service

 

[superdooper500]

Look, you booked a seat on the plane, you chose not to use it. You booked a space in the hold for your golf clubs, you chose not to use that either. Your booking and the money you spent to secure it prevented Easyjet from selling that space to someone else. That is the whole premise of a booking. Easyjet are quite within their rights do not offer a refund. Last minute refunds on cancellations, missed flight refunds and anything else where the passenger can change their mind 'on a whim' and expect their money back would absolutely destroy an airline. They cost serious money to put in the sky, and I frankly think you are being a little ridiculous now. Just drop it and move on.

 

[garyk]

Yep as others have said its a budget airline.

Kind of reminds me of the guy when they were doing the TV show, he was a music teacher carrying a £5K mixing desk and was outraged easyjet wouldn't cover the cost *if* something happened to it.

Errr hello??? go with BA if you are that worried. You can't have budget airline and top quality service and cover. :|

 

[lancs69]

Look, you booked a seat on the plane, you chose not to use it. You booked a space in the hold for your golf clubs, you chose not to use that either. Your booking and the money you spent to secure it prevented Easyjet from selling that space to someone else. That is the whole premise of a booking. Easyjet are quite within their rights do not offer a refund. Last minute refunds on cancellations, missed flight refunds and anything else where the passenger can change their mind 'on a whim' and expect their money back would absolutely destroy an airline. They cost serious money to put in the sky, and I frankly think you are being a little ridiculous now. Just drop it and move on.

Are you really suggesting they "reserve" spaces for each persons luggage. Maybe they have 300 compartments in the hold with each passengers name on it. I can just picture the handlers saying "hey Dave, space 254 is empty are they not coming?" Dave replies "that was the space for bobs golf clubs".

 

[superdooper500]

Are you really suggesting they "reserve" spaces for each persons luggage. Maybe they have 300 compartments in the hold with each passengers name on it. I can just picture the handlers saying "hey Dave, space 254 is empty are they not coming?" Dave replies "that was the space for bobs golf clubs".

Don't be so flippant, I was simply explaining to you why your money will not be returned to you.

 

[Root 66 Woodshop]

Lancs69 - look at it logically, if you book a seat in a restaurant and you don't turn up do you expect the restaurant to not give away your table? If you were running late would you contact them to let them know that you're running late so that they don't give away your table?

Would you sue the restaurant because they gave away your table because you were 20 minutes late or just accept the fact that they have a business to run and it wasn't their fault that you were running late?

 

[Ryan000001]

So what#s the key difference between this case and the one the banks lost regarding bank charges??

They also had it in their t&c's, but lost in court as £30 for being overdrawn is extortionate!!!

If £30 is extortionate then £200 is!!

It's completely different in the case of the banks. They were charging an additional fee just to go overdrawn. That means that being overdrawn by even 1p would result in a large penalty.

The airline is simply not refunding the cost of your seat. They are not charging you a penalty on top of that for cancelling.

I would put my house on the fact you won't stand a change in the courts and if anything will lose a hell of a lot more than you stand to gain (which is nothing).

Hey just my opinion...

 

[Fred_the_frog]

Are you really suggesting they "reserve" spaces for each persons luggage. Maybe they have 300 compartments in the hold with each passengers name on it. I can just picture the handlers saying "hey Dave, space 254 is empty are they not coming?" Dave replies "that was the space for bobs golf clubs".

Of course you are reserving a space in the hold for your luggage. How would you feel if you got to the airport and they said "Sorry Bob, you can't take your golf clubs on the flight because we issued the space in the hold on a first come first serve basis. If we take your golf clubs the aircraft will be overweight".

 

[lancs69]

It's completely different in the case of the banks. They were charging an additional fee just to go overdrawn. That means that being overdrawn by even 1p would result in a large penalty.

The airline is simply not refunding the cost of your seat. They are not charging you a penalty on top of that for cancelling.

I would put my house on the fact you won't stand a change in the courts and if anything will lose a hell of a lot more than you stand to gain (which is nothing).

Hey just my opinion...

You're right it is different. But I was only comparing it to the banks situation as far as t&c's go. Ie t&c's aren't necessarily bound by law just because you sign up to them. If they're making EXTRA profit from people cancelling then this is unfair. IMO this is what they're doing. I'd put my house on me having a chance in court but I'd rather someone else did the hard work for me as I can't be bothered with the hassle for a few quid.

But I'll GUARANTEE that at some point in the future easyjet will be forced to change their unfair policy.

It may take a couple of years before it happens but watch this space!!!!

 

[groovyjon]

I'm suing easyjet

I can't be bothered with the hassle

So which is it? Are you suing them or not?

 

[lancs69]

Changed my mind. Gonna do it the easier way.

 

[Multi-store]

Wow - this is no easy task! Good luck man! You'll need it!

 

[MASSEY]

The government regulate financial services (badly) so i don't feel as though you comparison works, on any level..

Banks and what have you are only meant to be charging people administrative costs with regards to charges, even though they try their best to rip people off leaving those who have been ripped off little choice but go down a legal road in many cases and make complaints.

But you booked a chair on a plane. You not turning up and expecting a refund puts easy jet at a loss of income as far as any sort of legal process would be concerned. You are being charged no more than what you have cost them in reality...

 

[sands67]

Changed my mind. Gonna do it the easier way.

can't wait to find out what the easier way is....

 

[lancs69]

The government regulate financial services (badly) so i don't feel as though you comparison works, on any level..

Banks and what have you are only meant to be charging people administrative costs with regards to charges, even though they try their best to rip people off leaving those who have been ripped off little choice but go down a legal road in many cases and make complaints.

But you booked a chair on a plane. You not turning up and expecting a refund puts easy jet at a loss of income as far as any sort of legal process would be concerned. You are being charged no more than what you have cost them in reality...

They resold the seat. The plane was full. They also didn't take my golf clubs so they don't have to worry about losing or breaking them

 

[groovyjon]

can't wait to find out what the easier way is....

Yes, please enlighten us Lancs69. Does it involve sending some heavies round to have a word with Stelios?

 

[Deleted member 224348]

I'm suing easyjet but need a bit of advice.

I cancelled a flight as I couldn't make it (not ill, no death in family etc).

I paid £200 for it and they won't give me a penny!

I am aware they SAY they have a "no refund policy" but I thought UK law says companies aren't allowed to charge unreasonable amounts.

My point is a £10 admin fee I could accept as reasonable, but to keep all £200 is extortionate and illegal surely!!!????

I know it says in their terms and cons they don't do refunds, but I will be stating a similar case that went to court where the banks lost! They charged people around £30 for going overdraw, and even though it was in their t&c's it was deemed illegal so millions of people were able to claim back money from the banks. The banks now only charge around £10 on average.

Surely this case is similar, and charging me £200, when they will go and re-sell my seat for even more money, shouldn't be allowed.

Am I right???

Have you pursued your case against EasyJet - I was wondering what the outcome was