Starting a UK Car Insurance Brokerage

gtdriver

Free Member
Nov 12, 2011
2
0
Hi all,

I'm new to the site and was hoping someone somewhere can help me.

I've been looking into starting my own Insurance Brokerage. I have trawled through the FSA website and am having trouble picking out relevant information. I basically need someone to point me in the right direction with regard to research and information.

I'm trying to find out what the minimum legal/regulatory requirements are to set up such a venture. I would also like an indication of start up costs and anything else anyone can think.

I'm not thinking of a large operation; simply something i can start and run on my own to start with.

Thanks in advance for your help.

GT
 

EDRIAT

Free Member
Oct 3, 2011
101
24
I know a number of insurance brokers who sell Car Insurance.

All of whom have, in recent times, had their 'book' of Car Insurance business reduce - either through loss of renewals (in favour of larger companies with cheaper policies) or an intentional act on their part to branch out in to other products and reduce their Car Insurance 'book' because the profit margins are just not sustainable for a small company.

The exception, is arguably the more niche markets such as Kit Car or Classic Car etc, but even then it's a highly competitive marketplace.

However, a few years back, myself and one of the Car Insurance brokers I know, contemplated selling Car Insurance online - he was the very well established high-street broker and I was the "web" guy... We had an excellent product and subject to strict criteria we were very competitive and (would have) enjoyed excellent margins... Then as part of our Marketing strategy research it was calculated that in order to compete with the big boys, on Google Adwords (etc) costs alone we'd need a budget of circa £16K PER DAY!

That was the end of that then!

If you're not already established in the Car Insurance business, or have a huge headstart in terms of marketing opportunities and/or a terribly unique and niche product I'm afraid my advice would be to change your focus on to something else other than Car Insurance.

However, to answer your question, I started my insurance (not car) business with just £2k in the bank, though it was almost 8 years ago now, but I already had the workspace, didn't require any staff, or phone lines (immediately) because it was an online business - I handled all the sales enquiries, built and maintained the website and from Jan 2005 dealt with all the regulatory stuff. At its peak, I took it to writing circa £250k of policies per year with a profit margin of between 30% and 40%..

It shows that big start-up capital is not always necessary, but equally I didn't have to 'buy in' many skill-sets other than those of my accountant.

It'd be different now because FSA Regulation would be required from the outset (it wasn't 8 years ago) so you'll attract cost there in terms of the application fee (£500?) Followed by their annual fee - this varies but for me was circa £2500pa. You'll also need Professional Indemnity Insurance - again this varies, but for me my last policy cost £1300 for the year.

Your own start-up costs will depend largely on your product range, your marketing potential, your sales method, your own skill-set (or lack of), your requirement for premises (actual office / home office / virtual office), will you need staff or will you do it all yourself - or can you employ a call-centre? Will you fulfill (issue documentation) your policies yourself or will you sub-contract? If you sub-contract, will you need to buy bulk upfront? If you don't sub-contract, what software/hardware will you need? Have you already found an underwriter (or underwriters) and Claim Administrators - if not you'll have to go visit some and you'll need a good sales projection to get decent rates from them. How will you report policy sales, updates and cancellations to the underwriters and administrators - will you have to buy software in or can you write your own software/scripts? Also, don't forget that as an insurance broker, the products you sell won't attract VAT therefore you won't be able to claim back the VAT element of any purchases you make.

And that's just off the top of my head!

Also you should have a look at the FSA's guidance on "Capital Resource Requirements" - in simple terms it specifies how much money you need to have set-aside within your business. It's expressed as a percentage of Regulated Income - if I remember correctly it's something like 2.5% of income or £5k (whichever is the higher.

You can bypass the FSA Regulation costs by having another company appoint you as a representative of theirs, but they're likely to want something in return by way of a monthly charge or minimum business levels or both.
 
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gtdriver

Free Member
Nov 12, 2011
2
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Thanks for the prompt response. That was exactly what i was looking for. Lots to think about and look into there.

Your own start-up costs will depend largely on your product range, your marketing potential, your sales method, your own skill-set (or lack of):
To start with I was planning to set something up that was very small (just me) and simple in what it delivered. I need to maintain a full time job so I was hoping i could run something in my spare time and grow the business over time. If I enjoy it and could make enough money i would look to run the business on a full time basis.

Requirement for premises (actual office / home office / virtual office):
There wouldnt be any need for any of the above initially as i would like to be mainly web based. I have the skills needed to create, manage and maintain a website.

Will you need staff or will you do it all yourself - or can you employ a call-centre?
Staff wont be needed initially. To be honest i havent even thought about employing anyone. The initial idea is to find out if this is feasible on my own. I will cross this bridge if i come to it.

Will you fulfill (issue documentation) your policies yourself or will you sub-contract? If you sub-contract, will you need to buy bulk upfront? If you don't sub-contract, what software/hardware will you need? Have you already found an underwriter (or underwriters) and Claim Administrators - if not you'll have to go visit some and you'll need a good sales projection to get decent rates from them.
Good question. For simplicity i was thinking that i wouldnt get involved with the policy itself and would simply search for and provide competative quotes. I wanted to be an untied agent. I would essentially shop for my customers, return the best quote possible for the policy they have specified and charge a small fee on top for the service. I would offer year renewal quotes with the intention of being competative and saving my customers the hastle of finding their own and save them the expense of simply renewing with their current provider. I'm not sure if this a profitable idea.

How will you report policy sales, updates and cancellations to the underwriters and administrators - will you have to buy software in or can you write your own software/scripts?
Alas, i dont know. I have various IT skills and have access to various other IT skills that i dont have. I would need to look into the best way to achieve this.

If anyone else has any thoughts it would be appreciated.

Many thanks
GT
 
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EDRIAT

Free Member
Oct 3, 2011
101
24
Good question. For simplicity i was thinking that i wouldnt get involved with the policy itself and would simply search for and provide competative quotes. I wanted to be an untied agent. I would essentially shop for my customers, return the best quote possible for the policy they have specified and charge a small fee on top for the service. I would offer year renewal quotes with the intention of being competative and saving my customers the hastle of finding their own and save them the expense of simply renewing with their current provider. I'm not sure if this a profitable idea.

Ok... interesting concept. I think that if you're talking about representing "Joe Public" the vast majority of which will buy Car Insurance on a "cheapest possible" basis merely to fulfil the legal requirement to have it, I don't think you're going to do too well in terms of any market penetration - especially given the sheer number of online car-insurance aggregators that are available to the same people with considerable ease - E.g. why would they pay you for something they can source themselves from within their own home within a few minutes on a computer?

However if you're approaching it from a niche angle... perhaps high-net-worth individuals who simply don't have the time and/or inclination to do something as mundane as look for Car Insurance themselves, or for those niche products such as classic car or kit car insurance etc then you've possibly got more of a chance. :(

I would though say that for such a business practice you're not only going to need to be Authorised and Regulated by the FSA - you're going to be recommending either policies or insurance companies (or both) to your clients and if you take payment for the policy you're going to be handling client funds (both of which are regulatd activities) - but you're going to need a bloody good Professional Indemnity Insurance policy behind you, because if you recommend the wrong policy for your client and they suffer as a result, they're going to come after you! (The latter applies, even if you can get around the requirement to the FSA Authorised).
 
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