Some customers - well, they are not customers, taking the pee !

[Root 66 Woodshop]

I find this to be across the whole domestic side of things. I ask them if they have a budget in mind ....... Normally it's about £300 I tell them to go buy a kit from Maplins or any other electrical outlet and fit it themselves, if they get stuck to ring me and I'll help them sort it out! I find that to be the best way instead of giving a price and them thinking I'm ripping them off!

We will fit 3rd party kit but we are tell the customer only thing we will guarantee is the fixings nothing else at all

The most difficult thing that we always find when fitting 3rd party kit is that no matter what you tell the customer you were the last to touch it therefore you've done something wrong.

As a CCTV and Access control specialist it's always better to use your own equipment, if it fails at least you know what you're dealing with and you've got the warranty on the product.

 

[SecurityInstaller]

The most difficult thing that we always find when fitting 3rd party kit is that no matter what you tell the customer you were the last to touch it therefore you've done something wrong.

As a CCTV and Access control specialist it's always better to use your own equipment, if it fails at least you know what you're dealing with and you've got the warranty on the product.

Yeah last man and all that! I always get a waiver signed stating about out of box failures etc but your right it is always better to fit your own!

What I'm find more and more (more so gate automation) we attend a site set something up then get a call to go back as its faulty and you find the settings have been changed!!

 

[Root 66 Woodshop]

Nah the best one is when you go to site, repair/install a new bit of kit and a couple of days later they ring up saying that it's not working correctly, you get there and they point out something that you've not even done and has no relevance to what you've actually installed.

 

[Charlie's Chocolate Box]

I get exactly the same with people asking for free sweet jars unfortunately I buy most of the sweets in bags so I hardly get jars and if I do I can only fit half of them in my glass Victorian jars so the jars are still half full with stock. I keep them when there empty as there handy, but I have had some non customers come in and get quite upset that I have none spare and one even told me they will buy the jar and the remaining stock (usually half the jar) for £1 as they will only bin the sweets because they don't eat sweets and just want a jar for there insects. If only they knew the cost of the sweets and how insulting they was. I agree with haggling but in the right place some shops welcome it and some can't afford to.

 

[SecurityInstaller]

Nah the best one is when you go to site, repair/install a new bit of kit and a couple of days later they ring up saying that it's not working correctly, you get there and they point out something that you've not even done and has no relevance to what you've actually installed.

Had a few of them!