Some advice please about 'under new management'?

Discussion in 'Legal' started by saythisinstead.co.uk, Nov 20, 2020 at 5:11 PM.

  1. saythisinstead.co.uk

    saythisinstead.co.uk UKBF Regular Free Member

    152 31
    Small local dog grooming business closed and moved to working from home.

    The premises was taken over by someone new, a different business name but the same style of business.

    They have put up a big sign 'Under new management' and have managed to nick some clients passing themselves off as just 'new management' and not actually a new business.

    Is there any legal recourse?

    Write to them politely?

    Any advice would be really welcome.

    Thank You
     
    Posted: Nov 20, 2020 at 5:11 PM By: saythisinstead.co.uk Member since: Nov 30, 2017
    #1
  2. Mr D

    Mr D UKBF Legend Free Member

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    Lot of information missing.

    You can of course write to them. Whether there are legal options depends on the details.
     
    Posted: Nov 20, 2020 at 6:35 PM By: Mr D Member since: Feb 12, 2017
    #2
  3. obscure

    obscure UKBF Ace Free Member

    3,345 873
    Can't see that you have any case. They are displaying a different name... so clearly not claiming to be the same business and the premises are indeed under new management.
     
    Posted: Nov 20, 2020 at 7:44 PM By: obscure Member since: Jan 18, 2008
    #3
  4. mattk

    mattk UKBF Newcomer Free Member

    2,385 876
    I think changing the name AND stating it is under new management pretty much covers all the bases. This just shows how little loyalty customers show to certain businesses.
     
    Posted: Nov 21, 2020 at 9:11 AM By: mattk Member since: Dec 5, 2005
    #4
  5. Mr D

    Mr D UKBF Legend Free Member

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    Though some businesses do not try and build customer loyalty. Just do the job, nothing special and no reason to follow the business.
    Heck if my dog groomers moved to their home as a base and a new business doing the same thing took over the shop I would carry on using the shop.
    Convenience versus considerable inconvenience. One mile travel versus eight.
     
    Posted: Nov 21, 2020 at 9:16 AM By: Mr D Member since: Feb 12, 2017
    #5
  6. Ian J

    Ian J Factoring Specialist Full Member - Verified Business

    6,229 2,071
    Surely if they think that the previous business has ceased trading or sold out the question of loyalty doesn't come into it

    Perhaps the OP should have a word with Trading Standards and see what they think
     
    Posted: Nov 21, 2020 at 9:38 AM By: Ian J Member since: Nov 6, 2004
    #6
  7. John Hemming

    John Hemming UKBF Regular Full Member

    399 67
    I cannot think that Trading standards would be worried about this. It is an issue that would be a civil claim between businesses where I don't think there is much chance of the claim succeeding.

    It demonstrates the importance of location.
     
    Posted: Nov 21, 2020 at 9:39 AM By: John Hemming Member since: May 23, 2019
    #7
  8. mattk

    mattk UKBF Newcomer Free Member

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    You'd think the original business would have contacted all their customers to tell them they were moving premises?
     
    Posted: Nov 21, 2020 at 10:34 AM By: mattk Member since: Dec 5, 2005
    #8
  9. Mr D

    Mr D UKBF Legend Free Member

    25,309 3,082
    Its one way to take customers with you.

    May not work out convenient for all customers though.
     
    Posted: Nov 21, 2020 at 11:34 AM By: Mr D Member since: Feb 12, 2017
    #9
  10. Ian J

    Ian J Factoring Specialist Full Member - Verified Business

    6,229 2,071
    How very true
     
    Posted: Nov 21, 2020 at 1:12 PM By: Ian J Member since: Nov 6, 2004
    #10
  11. saythisinstead.co.uk

    saythisinstead.co.uk UKBF Regular Free Member

    152 31
    They did
     
    Posted: Nov 21, 2020 at 3:57 PM By: saythisinstead.co.uk Member since: Nov 30, 2017
    #11
  12. saythisinstead.co.uk

    saythisinstead.co.uk UKBF Regular Free Member

    152 31
    Thanks for all the replies.

    Looks like it's not a fight worth trying.
     
    Posted: Nov 21, 2020 at 3:58 PM By: saythisinstead.co.uk Member since: Nov 30, 2017
    #12
  13. AllUpHere

    AllUpHere UKBF Ace Free Member

    3,420 1,333
    If the original business did such a piss poor job it's too late to worry about it now. The time to solidify customer retention was before they moved, not now.
     
    Posted: Nov 21, 2020 at 5:29 PM By: AllUpHere Member since: Jun 30, 2014
    #13
  14. saythisinstead.co.uk

    saythisinstead.co.uk UKBF Regular Free Member

    152 31
    The original business actually did a pretty good job at retention.

    Lockdown has caused a lot of problems.
    Hey, but thanks for your great input.
    Sleep tight. Have a nice life and all that.
     
    Posted: Nov 21, 2020 at 9:55 PM By: saythisinstead.co.uk Member since: Nov 30, 2017
    #14
  15. Mr D

    Mr D UKBF Legend Free Member

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    Then the new business did a pretty good job at attracting customers.
    If a business does not look after its customers a competitor is often delighted to do so.
    Could be something as simple as location. Move two minutes away and can lose customers!
     
    Posted: Nov 22, 2020 at 1:47 AM By: Mr D Member since: Feb 12, 2017
    #15
  16. AllUpHere

    AllUpHere UKBF Ace Free Member

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    It's one of those businesses with which customer retention is simple. If you are good you get to a point very quickly where the clients don't want to get the dog groomed, they want to get the dog groomed by you. If they were doing it right, the problem they are experiencing wouldn't exist.

    My point is that there is nothing they can do about it now. It's not the new owners fault they messed it up and searching for ways to try to get back at them for taking a few clients who didn't value the original owner is just daft.
     
    Posted: Nov 22, 2020 at 7:49 AM By: AllUpHere Member since: Jun 30, 2014
    #16
  17. prophet01

    prophet01 UKBF Regular Free Member

    297 82
    @saythisinstead.co.uk
    Your logic in arriving at the conclusion that customers had been "nicked" is fundamentally flawed. Having all been informed of the change of premises any customers of the original business now using the new business would have made an informed, conscious decision to do so.

    The reality is that the premise for your complaint is wholly false.
    Sounds like a case of pure envy.
     
    Posted: Nov 22, 2020 at 8:20 AM By: prophet01 Member since: Dec 19, 2012
    #17
  18. saythisinstead.co.uk

    saythisinstead.co.uk UKBF Regular Free Member

    152 31
    Thanks for all the ahem 'Marketing' advice.

    I was trying to get some 'Legal' advice for the lady in question hence posting in the 'Legal' forum.

    Ah well...it was worth a try I suppose.
     
    Posted: Nov 22, 2020 at 10:27 AM By: saythisinstead.co.uk Member since: Nov 30, 2017
    #18
  19. Chris Ashdown

    Chris Ashdown UKBF Legend Free Member

    11,961 2,491
    My question is not the signs but the service, what are they offering that your friend did not.

    She may have been the most local to her customers, which brought in the customers but then there is the inconvenience of a new location and some don't like visiting homes, the new owner may offer a better service or even just be more friendly (a smile can go a long way just like free coffee or timekeeping)

    She may find the customers don't like the new service and come back to her, or maybe a time to write to them with a special offer to get them back
     
    Posted: Nov 22, 2020 at 10:51 AM By: Chris Ashdown Member since: Dec 7, 2003
    #19
  20. AllUpHere

    AllUpHere UKBF Ace Free Member

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    Luckily, everyone else realises that it's not legal advice you need and replied accordingly.
     
    Posted: Nov 22, 2020 at 11:44 AM By: AllUpHere Member since: Jun 30, 2014
    #20