Selling SEO

Mystro

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Aug 20, 2009
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Essex
Cannot for the life of me think why you would ever sign a contract for standard seo services, what is the selling point here?, why would you do it?, i assume a lot of work is done initially but i don't know any seo who will go above and beyond what they are paid for. or am i missing something
 
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LukeF

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Oct 2, 2013
120
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As the founder of my own SEO business I can say categorically that it is more complicated to do % share. I can get traffic to their site, but can they convert? How do I know if they answer the phone straight away, or ring back quickly enough to get the sale? What's their customer retention?

If I've done my job properly, I don't see why I shouldn't be paid for it.

This is why, like Goldenleads pointed out, I sell leads instead. I know I can get the traffic and I know it can convert for the right business.

Another point made earlier in the thread was with regards to making sure an SEO company ranks for itself. I don't think that's necessarily a determining factor, it all depends on their marketing strategy. Obviously when it comes to SEO, one of the hardest industries to be in to rank on Google is... SEO! I rely more on outbound marketing methods (such as telemarketing) to get clients than i do inbound. It's cheaper per lead to do it this way, so we don't feel the need to rank since the ROI isn't good enough.
 
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GoldenLeads

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Jul 4, 2015
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Some pretty interesting responses here.

A lot of talk about contracts or not. I tend to think that it depends on the client, the industry and the competition.

For an international forex company, a monthly retainer and contract might make the most sense. For a local plumber/domestic services etc, pay per lead might be the better option. For physical/digital products, % of revenue/sales could be best.

It all depends - I would have thought agencies would be flexible to the client, depending on who they are and what they're trying to achieve.

How much do you think an SEO company would charge to rank a company for lets say, international main forex terms ?
 
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deewn6

Free Member
Dec 19, 2011
27
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Wigan
Been reading this with a lot of interest. I have been in the creative industry for 20+ years and seriously thinking of packing it in. I work alone charge very little for SEO for local companies less then £100 per month in most instances and the clients I have see a good growth but as I deal with mainly the self employed it's like talking to the wall sometimes to get them to part with money. One guy spends £400 per month on Yell.com and struggles to spend £50 per month on SEO but his visitor numbers have climbed by over 150% in 3 months and he ranks well for many critical searches. This guy isn't the exception he is more the rule, all I hear is people talking of how they have been stung by other companies, yet I am conscientious and do work very very hard for a small amount.

To be honest it's worse than the 'wild west' out there especially for the solo creative wearing many hats. So how people make a living without contracts, ensure businesses pay you on a profit share basis is beyond me ... yet I would happily work for increased visitor numbers on organic visits. I have to point out that almost all my customers are not ecommerce customers and almost all self employed and or very small SME's.
 
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LukeF

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Oct 2, 2013
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Been reading this with a lot of interest. I have been in the creative industry for 20+ years and seriously thinking of packing it in. I work alone charge very little for SEO for local companies less then £100 per month in most instances and the clients I have see a good growth but as I deal with mainly the self employed it's like talking to the wall sometimes to get them to part with money. One guy spends £400 per month on Yell.com and struggles to spend £50 per month on SEO but his visitor numbers have climbed by over 150% in 3 months and he ranks well for many critical searches. This guy isn't the exception he is more the rule, all I hear is people talking of how they have been stung by other companies, yet I am conscientious and do work very very hard for a small amount.

To be honest it's worse than the 'wild west' out there especially for the solo creative wearing many hats. So how people make a living without contracts, ensure businesses pay you on a profit share basis is beyond me ... yet I would happily work for increased visitor numbers on organic visits. I have to point out that almost all my customers are not ecommerce customers and almost all self employed and or very small SME's.

This is easy for me to say but have you considered changing your business model? Clients that have only a couple hundred to spend per month tend to be the most troublesome, asking for reports every few days and sending emails whenever the rankings drop by a few positions one day (no matter how many times you try to explain to them how SEO works and that fluctuations are to be expected). This is because that's their whole budget and they're relying solely on you. But other small businesses that perhaps turnover between £200,000 and £500,000 per year, let's say a very small contractor, would have the budget to spend up to £1,000 per month on SEO and simply leave you to it, because they're genuine business owners with busy lives. They don't have time to chase you up as often, they will just expect gradual results. As long as you can deliver this shouldn't be a problem.

These types of clients give you a much higher profit margin and give a lot less hassle. They take just as much fulfillment work so that isn't a worry either. Stop selling yourself short, you're helping businesses to make money, they should pay you what you're worth.
 
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deewn6

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Dec 19, 2011
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Wigan
LukeF thank you so much for your advise, I know what you say is true very very true. I do try hard to change my business model ... I need to get networking I think and get some decent contacts. Sadly personal reasons have prevented me from getting out meeting people. I support wholeheartedly what you are saying and it's great advice, small clients can be a totally pain in the neck and there's little of no money in it.
 
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Aqueous

Free Member
May 18, 2012
43
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Cheshire
Clients that have only a couple hundred to spend per month tend to be the most troublesome, asking for reports every few days and sending emails whenever the rankings drop by a few positions one day (no matter how many times you try to explain to them how SEO works and that fluctuations are to be expected).
Well said Luke. It's funny how people pay a Solicitor for an hour of their professional time but seem unwilling to do so for SEO. Ironically I now have more experience and relevant qualifications than my friend who is a Solicitor and he still bills more per hour than we can.
 
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LukeF

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Oct 2, 2013
120
13
LukeF thank you so much for your advise, I know what you say is true very very true. I do try hard to change my business model ... I need to get networking I think and get some decent contacts. Sadly personal reasons have prevented me from getting out meeting people. I support wholeheartedly what you are saying and it's great advice, small clients can be a totally pain in the neck and there's little of no money in it.

Glad i could help! I went through the same problem so i'm currently in transition too. I would suggest doing outbound marketing, trying to find the right customer for you. Purchase a database list with a specific criteria, perhaps turnover is between £300,000 and £500,000 a year, 5-10 employees (big enough but not big enough to have their own marketing department), etc. Pre-qualify as much as possible and then you can go out and generate appointments via calling (or even hire an expert to do this for you). By cutting out all the time wasters and looking for your ideal client from the get-go, you're reducing the time it would take calling around and getting companies that can't even afford your services. I've actually turned down a couple of clients before because they kept wanting the price reduced and I could tell straight away they would be a right pain! It's best to only deal with people that understand you're helping them. Be confident in yourself and they'll notice, if they can sense doubt in your voice they'll doubt your service and try to barter your price down. You want them to see you as an authority and an expert in your industry.

Perhaps you could also ring web design companies or other related industries in your area and give them a commission for all clients they refer to you?

I completely understand though, when personal problems get in the way everything gets put on hold.

Good luck!
 
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LukeF

Free Member
Oct 2, 2013
120
13
Well said Luke. It's funny how people pay a Solicitor for an hour of their professional time but seem unwilling to do so for SEO. Ironically I now have more experience and relevant qualifications than my friend who is a Solicitor and he still bills more per hour than we can.

Unfortunately SEO has had a bit of a bad reputation recently, there's a lot of cowboys out there and business owners know this. But if you can come across as a genuine person who is going to get them more business and explain to them the true advantages of doing SEO with a few numbers and calculations for their ROI, they become a little more open to it.

Yep, that sounds about right! Solicitors can always charge a decent price for their time.
 
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Well said Luke. It's funny how people pay a Solicitor for an hour of their professional time but seem unwilling to do so for SEO. Ironically I now have more experience and relevant qualifications than my friend who is a Solicitor and he still bills more per hour than we can.

You have something better than a law degree in SEO? What would that be?
 
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Aqueous

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May 18, 2012
43
8
Cheshire
Good qualifications, but not really in SEO are they. Surprised you make less than a solicitor though.
Granted they are not in SEO but other than Google's Analytics exam I'm not sure there is a formal SEO qualification.

I talked to Dave Chaffey about this a couple of years back and suggested that SEO had got above its station and should get back where it belongs, as a tactic within a Digital Marketing Strategy. As a stand alone discipline it tends to divide opinion on its value as can be seen by the rest of this thread!
 
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Too many people claiming to be SEO professionals with nothing to back it up. I've spoken to a few that have appeared to know what they are talking about, but as soon as you dig a little deeper the cracks appear and they're just selling crap links/blog posts.

Had an email today from an SEO pro wanting me to promote their clients SME finance guide, and the email is fully of smileys. What is wrong with these people...
 
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deewn6

Free Member
Dec 19, 2011
27
6
Wigan
I agree with so much of what people have added here I am intrigued as to how people would describe an SEO Professional. Personally I struggle to call myself a professional anything these days especially given all the competition and apparent more Professional people around. Where I come from having someone who properly worked hard for a customer was once enough, along with a decent set of results, but it seems today you have to give people the moon on a stick and have a fist full of qualifications etc etc to describe yourself as a professional anything. Maybe at 45 and after seeing this industry grow like it perhaps I'm over the hill ... bring back the 80's all is forgiven :)

I would be interested to hear what people describe as an SEO Professional though
 
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deewn6 - i hope you see this as a positive, and and not a pop at you, but if that client is spending £400 on yell and £50 on seo, their budget is £450. Can you educate them in to giving you that extra £400?

So if they don't spend on SEO, they need re-educating?

If they spend £400 on yell and it's profitable, why is it better to send the money on SEO? Go where the customers are.
 
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garyk

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Jun 14, 2006
5,992
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Bedfordshire
Too many people claiming to be SEO professionals with nothing to back it up. I've spoken to a few that have appeared to know what they are talking about, but as soon as you dig a little deeper the cracks appear and they're just selling crap links/blog posts.

Agreed, its what happened in the software development space in the mid-90s. When Visual Basic hit the shelves of PC world, every person and their dog could buy a copy and set themselves up as a 'programmer'. Overnight this service became a commodity and experienced developers were competing with those who would do it for a fraction of the price. Quality was never an issue, price was. I can see the same with SEO.

There is no 'professional' qualification as such but you should at least ask for case studies/references to back up any claims.
 
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SMR Locksmiths

Free Member
Feb 24, 2015
36
7
London
I was going to post a question what would be the reasonable per month price for SEO for local locksmith - we have about 10 landing pages - each covering different London borough and want to be on 1st page in google under let's say "locksmith in clapham / brixton / streatham / camden and so forth" ? you mentioned £250-£500 per month? and how soon could we expect the results?

ps. sorry this should be more in the BUYING SEO rather than here...
 
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ineedadollar

Free Member
Sep 8, 2011
319
18
Lookin for a seo and come across this thread, Some of the info and figures are scary, for a small business i get loads of messages and emails asking me if i would like them for seo.
I dont get how people can charge per month, surely its a case of making sure the website is search engine optimised and then what do you do in the second and 3rd month
 
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UKSBD

Moderator
  • Dec 30, 2005
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    Lookin for a seo and come across this thread, Some of the info and figures are scary, for a small business i get loads of messages and emails asking me if i would like them for seo.
    I dont get how people can charge per month, surely its a case of making sure the website is search engine optimised and then what do you do in the second and 3rd month


    The reason a lot of SEO companies charge per month is because it means they get can get paid £300 a month, pay someone else £50 a month and then go out and find the next person to charge £300 a month.

    If after 6 months the punter still has poor rankings, they've paid out £1,800 the SEO company has made £1,500, someone out in the Philippines has made £300.

    Sometimes the punter will be happy so the SEO company keeps making money, other times the punter cancels after a few months, but the SEO company just move on to someone else.

    A lot of these so called SEO companies that charge by month are just smooth talking salesmen who just want as many customers as possible to just keep the cycle rotating.
     
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    GoldenLeads

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    Jul 4, 2015
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    The reason a lot of SEO companies charge per month is because it means they get can get paid £300 a month, pay someone else £50 a month and then go out and find the next person to charge £300 a month.

    If after 6 months the punter still has poor rankings, they've paid out £1,800 the SEO company has made £1,500, someone out in the Philippines has made £300.

    Sometimes the punter will be happy so the SEO company keeps making money, other times the punter cancels after a few months, but the SEO company just move on to someone else.

    A lot of these so called SEO companies that charge by month are just smooth talking salesmen who just want as many customers as possible to just keep the cycle rotating.

    So are you saying that legit SEO companies don't charge monthly, or shouldn't charge monthly ?
     
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    Brian Cox

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    Aug 16, 2015
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    There are many different types of SEO ... and a lot of dangerous and dubious practices. For my Itseeze Camberley clients, we manage SEO programmes for £60 per month , which includes reporting and site editing. The price is kept low due to the inherent ease of editing and optimising an itseeze site. The fastest I have seen a first page ranking was four minutes after editing .... but would never offer it as a guarantee as it is clearly keyword phrase dependent
     
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    The reason a lot of SEO companies charge per month is because it means they get can get paid £300 a month, pay someone else £50 a month and then go out and find the next person to charge £300 a month.

    In some cases, it's more a way of spreading the cost over time to make the proposition more attractive & affordable. And in most cases it's not.
    You get what you deserve when you take on an SEO company. If a website owner doesn't research the results that a company has achieved for both themselves and for clients, what exactly should their expectation be?

    The fastest I have seen a first page ranking was four minutes after editing

    I have doubts there Brian. Indexed and first page ranked in 4 mins?
     
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    Brian Cox

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    Aug 16, 2015
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    It was actually less than that .... page written ... submitted via webmaster tools and there you go ... up it popped. It hasn't happened often hence no claims .... had the same experience with a correctly seod youtube video which was part of a presentation I did for my BNI group on what they should be doing with their websites. And all searches done using incognito mode and full depersonalised searching.
     
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    I dont get how people can charge per month, surely its a case of making sure the website is search engine optimised and then what do you do in the second and 3rd month
    Monthly charge is usually for link building.
    Link building can be junk links or good quality links. There's not necessarily a correlation between price and quality.
    Think of a billboard.
    You could put up a billboard on a backroad where nobody goes and it's basically worthless.
    Alternatively, put up a well designed billboard on a busy highway with a message "turn off at the next exit for [insert benefit here]", do you think you'd start getting traffic...?
    That's (basically) a quality link. A pointer to your website on a site that has highway levels of traffic. SEO benefit tends to go with that sort of link.
    Which do you think would cost you more...?;)
     
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    So if they don't spend on SEO, they need re-educating?

    If they spend £400 on yell and it's profitable, why is it better to send the money on SEO? Go where the customers are.
    Quite possibly. Few if any small one man bands do any form of testing. If you can increase your ROI on advertising spend, then it's like being paid a big bonus...
     
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    S

    searchangel

    Unfortunately, there are more rogue "SEO Agencies" out there than people who are actually legitimate. For that reason, the majority of prospective clients are kind of reluctant to pay a monthly premium, or on that's substantial anyway.

    However, people ask "why do SEO's charge monthly?" Simply because if someone's putting their time into something, then what right does a client have not to pay them. SEO isn't a guarantee of results. What if a client is competing with multi million pound businesses but only willing to pay £200 a month. You might see improvement in traffic but you won't see any in rankings.

    The sad fact of the matter is that business owners and heads of businesses would save a hell of a lot of money, and hassle, if they just read about SEO a little. It's not rocket science, it's not black magic. There are things that work, things that don't, and things that can ruin a business' online presence. If someone who owns a business has entrusted their Google rankings to someone without researching what they are paying for, they deserve it when their business goes under because of poor rankings.
     
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    To say what do they do after month one is nuts. I agree that if someone spent 100% of their time for a month they could get the work needed done, but most of the time it is a case of discovering what work needs to be done, and then scheduling it to reflect the monthly spend.

    Optimising a website on page and off isn't a five minute job, especially if you are cleaning up someone else's mess where a site has a poor link footprint, or worse still has a penalty.

    Put simply, the reason there is a monthly charge is because the amount of money agreed covers a set amount of work for that period. Plus (as mentioned) any monthly link building.
     
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    Andreas75

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    Aug 6, 2015
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    I believe a good SEO with established successful business would share the risks with you. Ranking sites is a risky work and no one can actually guarantee the results. You could ask if they can work Pay-on-results basis for at least %50 of the fee.
    OF course, you have to make sure they do white-hat SEO.
     
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    db_smarter

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    Jan 4, 2014
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    To the people talking about a profit share with the client: absolute madness!! While you can optimise a site for search engines, to a point; the site might not be optimised for sales; you are essentially deferring the opportunity of the conversion to the quality of the site, and the salesmanship of the client.

    For those who would consider selling leads (@Marcus Allen): it's a very profitable way of 'doing SEO'. I did this with a partner and a small team in the legal industry for a while, but it did require a lot of hard work to get and maintain rankings. Once we had established our positions, and found stability (which took months for a single keyword), we were easily able to calculate the equivalent costs for that keyword using PPC, and build a package that we were able to sell which would save our client a ton of money and be nearly as predictable.

    Once you had factored in PPC click costs, and a VERY high conversion rate of 10% of capturing a lead on your site (in reality, it's actually only going to be 5-6% or less, so our offering was even better value but we liked to underestimate + over deliver) , we were able to save our clients a MINIMUM of 50% on PPC costs - and that wasn't even factoring in the time it would take for someone to manage a PPC campaign.

    The other benefits really rounded off the value proposition, which meant for the first keyword we were collecting leads for, 5 out of the 6 legal firms that we called to offer this service to said yes; and this was from totally cold calls (plus fighting through gatekeepers!!). We almost had a bidding war on our hands when we told one client another was interested.

    We offered a performance based pricing scheme to make the deal a complete no brainer (as @Andreas75 said - it's about sharing the risks). They would pay between £x,000 and £xx,000 depending on the position of the primary keyword.

    There was a setup fee of £x,000, but to sweeten the deal further there were no long term contracts. I'm a firm believer that you win more retainer business by lowering the barrier for exiting an agreement, and so far it's worked for SEO, PPC and website maintenance.

    If we maintained positions 1-2, they would pay 100%; 2-4: 75%, etc etc. There were always long tailed keywords for the lead capture pages, which is why we could justify a minimum payment.

    The other kicker was that by having pages that we ranked and had lead capture forms on, we didn't have to compete with ad blockers in the SERPs :)

    My partner and I got out of the legal industry earlier this year - more due to regulation in the industry which made it slightly tougher (although far from impossible), but are certainly looking at doing the same thing for other high margin, service based businesses.

    If anyone is interested in how we did this - it was a private network of sites. While Google had supposedly cracked down on PBNs, and bearing in mind the 'P' in PBN stands for 'private', it was the more *public* PBNs that had been given the boot - ie people selling links on their networks. If you had/have a truly *private* PBN, and treat each site within it as you would any tier 1 site, then you honestly don't have a problem. It does take a lot of effort though.

    We had social media posts drip fed using Hootsuite, followers (by following others) on social media, regular new content added from UK writers, separate/unique Google accounts (Gmail, analytics, WMT etc - tip: buy PAYG SIM cards), banner advertising on the site, people who commented on the blog articles, as well as the bog standard 'no footprint' style of builds, and a unique host per site. Some had phone numbers on the contact pages that we had set up using VOIP providers. We spent about 24 - 32 man hours (plus content writing) setting up each site at a cost of £500 - 1000. Like I said earlier, it was HARD work, but worth it - we had never seen any PBN of this quality, and we didn't ever have a single site de-indexed.

    We even mixed up new/fresh domains with old, high DA domains and built the sites in the same way - which although wouldn't give us any ranking lift, just evened out the link profile.

    From what I can see (having just checked rankings for these keywords), it's still going strong and hasn't moved an inch (we sold the whole thing, and they continue to use it, and by the looks of it, expand) - which means this site/PBN has retained it's strength for 18 months or so in one of the toughest niches (I hate that word, but too early to think of an alternative), despite all of these crackdowns.

    Also, for context - the keywords had a CPC of £40+ (some where also as high as £100... per click!), so this level of effort might not be worth it for lower cost services.

    Call it what you will, black hat or otherwise; it was effective... and in business, that's sometimes the most important thing... and that's coming from a former do-everything-by-the-book SEO purist. There's always a risk with this type of stuff, but then again, there's a risk of doing everything by the book and then seeing nothing in return.

    We used to 'do' SEO for retainer clients, and had some nice sized contracts, but as other people have said in this thread, with any product or service that you part money for, you really want to know what you will get back. I found myself having too many conversations where customers would ask me "So we'll be at the top of Google, right?" or "How long will it take to get to #1 in Google" - or something to that effect, and I simply had no guarantee for them, other than we would guarantee to work hard and to the best of our ability within the budget they had set - which isn't exactly an easy sell...

    Would I point PBN links at a client's site? No. But perhaps I would set up a new domain for them, and capture leads on that with PBN links pointed to it if they were willing to pay for this service.

    Otherwise, it seems that the overlap between SEO (and I'm talking about the monthly stuff - link-building, not the more technical on-page stuff) and PR is huge. To get links of any worth nowadays requires more than 'just' an SEO. If you had a PR campaign, then you're likely to get natural links as a consequence.
     
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