sage suspense acct help please

[lisacox]

Hi

I received some funds. Not sure who from, posted to 9998 suspense acct.

Now know which customer and have invoice waiting to be paid off. How do I get monies from 9998 to customers acct

thanks all

 

[Jenni384]

Ok, so you have a Bank Receipt to 9998.

Now post a normal customer receipt to the bank. This will clear the customer account.

You now have an extra entry in the bank that you need to clear.

Do a Bank Payment to 9998. This clears the suspense account and the bank will balance.

 

[lisacox]

Ok that worked, just trying to get my head round why?? Can you explain please, thanks so much

 

[Jenni384]

Ok, normally, you'd do Bank > Customer and apply the payment to the relevant invoice(s).

However, you received some money and didn't know where it came from. Therefore you allocated it not to any customer, but to the suspense account. This is a holding account for transactions that aren't in the right place.

Once you work out what the transaction was, you post it in the normal way.

You need to clear the balance off the suspense account though - so you reverse the original suspense account transaction. I.e. a Bank Receipt from suspense is cancelled out by a Bank Payment to suspense.

 

[lisacox]

Thank you very much, sometimes I think my mind over thinks things because when you actually see it written down you wonder why you missed it in the first place.

Your help is fantastic and right at the right time, many thanks once again.

 

[Jenni384]

Thank you very much, sometimes I think my mind over thinks things because when you actually see it written down you wonder why you missed it in the first place.

Your help is fantastic and right at the right time, many thanks once again.

No problem. Sometimes you just need to take a step back or see it through someone else's eyes and it all falls into place.