Sage Problem, can anyone help??

[Dave_h]

Hi Guys,

Ok, so i have spoke to Sage support who have basically offered me no help whatsoever on this problem:

Sage 50 Accounts Plus 2012 Version

On the 1st May 2012 (start of new financial year) we decided to use this accounts package.
Followed the wizard step by step in entering all the balances.
First mistake was I entered a customer balance which had been written off in the previous year.
I then reversed my opening balances which included the customer balance that shouldn't have been there.
Then i put in the TB Figures given by external accountant from the previous year which obviously did NOT include the above customer balance.
So by this stage i got warnings stating my Sales Aged Balance disagrees with Debtor control by £50K
I then deleted the transaction which i originally shouldn't have posted via corrections.
Also adjusted all my opening balance dates as advised by Sage Support to 30.04.12, this was originally posted as 01.05.12
However the reversal figure is now different by £50K and i have no idea how to reduce this to the correct amount.
As its our year end again, i would rather get it sorted as i know my accountant will be no help


If anyone can help, please advise


I know that i need to Dr 1100, just cant seem to understand where to put the credit

 

[johndon68]

then reversed my opening balances which included the customer balance that shouldn't have been there.

I then deleted the transaction which i originally shouldn't have posted via corrections.

If you did a reversal and then also deleted the original transaction then you'd also need to delete the reversal.

John

 

[SBlundell]

I know that i need to Dr 1100, just cant seem to understand where to put the credit

Probably either 9998 (Suspense) or 3200 (P&L Reserves). Being the best part of £50k it should be pretty apparent! You should have a closing balance on 3200 that agrees to the closing Profit and Loss Reserve per last year's balance sheet?

As its our year end again, i would rather get it sorted as i know my accountant will be no help

Usually I would suggest referring to your accountant who should be able to identify easily for you - why the concern / do you think they couldn't?

 

[KA_Tweet5]

Hi, I'm part of the team at Sage. I've sent you my details should you still be having problems. Feel free to get in touch and we'll get this sorted for you.