Russia shipping problems

[deniser]

I have a Russian customer who is complaining that her parcel has not arrived. I have tracked it on the Russian post office website which shows that the parcel has been delivered.

In the meantime, I have heard from our post office that they are no longer accepting any parcels to Russia for the forseeable future. Apparently this is because no parcels are getting through because of security fears surrounding the Winter Olympics. I can't find anything about this on the RM's website or latest international events bulletin.

If anyone can point me in the direction of some official guidance from the RM I would be grateful.

 

[LianneF]

Hi
We sent a couple of parcels to Russia last week or the week before, but our mail is collected but would have thought we would have had the parcels returned by now if they weren't sending them as we had one returned before going to Portugal I think which was 1cm too big!

Do you mind posting the url you use for tracking them please as that might come in handy for these two. I know customs in Russia have backlogs and if you don't claim parcels then they just destroy them so some customers have had to put in a search for them but they do get them eventually.

Thanks
Lianne

 

[innofive]

I've heard that DHL and Fedex were not delivering to Russsia for about a week. Now planning to resume deliveries...

 

[innofive]

"A series of global express carriers, including DHL and FedEx, announced last week that they had scrapped shipments to Russia because of stifling new customs regulations."

 

[LianneF]

I thought couriers had stopped sending to Russia ages ago as I tried to get quotes to send a big parcel to Russia and no one offered it. I tried parcels2go and Interparcel etc. so had to break it down into smaller parcels and send with Royal Mail.

 

[deniser]

I heard that RM aren't accepting parcels to Russia from today - but can't find anything official.

I have removed Russia as a country I ship to sadly

 

[deniser]

Hi
We sent a couple of parcels to Russia last week or the week before, but our mail is collected but would have thought we would have had the parcels returned by now if they weren't sending them as we had one returned before going to Portugal I think which was 1cm too big!

Do you mind posting the url you use for tracking them please as that might come in handy for these two. I know customs in Russia have backlogs and if you don't claim parcels then they just destroy them so some customers have had to put in a search for them but they do get them eventually.

Thanks
Lianne

http://www.russianpost.ru/rp/servise/en/home/postuslug/trackingpo

I would be interested to see if the parcels you sent last week arrive safely in the light of what I was told this morning.

 

[LianneF]

I tried typing the International signed for numbers into that site but it just said invalid code? I tried with and without capital letters and in both boxes. This site http://www.trackitonline.ru/ only shows "send item abroad" and Moscova on the 25th at 00.00 for both parcels but they were sent a few days apart. They are both going to Saint Petersburg so guessing they haven't arrived yet? I usually say allow a month for them to arrive so aren't panicking yet.

 

[deniser]

Did you type the antispam code in to the second box? That caught me out the first time.

 

[LianneF]

oh that's what that box means! it works now but says no data available, please try again later, so will just have to wait and try again in a few days.

I tracked an old parcel that was delivered months ago and it showed all the tracking info and showed the post office as Moscova so hopefully it's just in a queue at customs.

strange that yours says delivered though, mine have had to go and collect theirs before, maybe send them down to their local post office with the number?

 

[a1anm]

We didn't know FedEx had stopped shipments to Russia and sent a package yesterday. I can see that it is getting returned to us today.

 

[alanc]

I've always found deliveries to Russia to be really slow.

 

[beasty]

what value are you all talking about?

 

[Paul Norman]

Russia is set to be a country to whom you can no longer ship. We have, historically, had a reasonable number of orders in Russia, and a good success rate of delivery.

However, with increasing complexity and uncertainty around deliveries there, we shall be withdrawing it from our site.

Back to the original question, you will have to refund, sadly.

 

[Gaz Walker]

I was hoping this was just a short term thing but I've had so many issues with Russia recently that was thinking of getting rid to save the headache, so I'm just going to do it now.

 

[deniser]

Customer now has her parcel after I emailed her the Russian tracking info. Strangely, she was incapable of tracking it herself....this was posted end December and says delivered on 17 January so not too bad but before the current problems.

 

[deniser]

We use EMS Post for shipments to Russia, works fine so far.

EMS Post from the UK?

 

[RossPost]

Russia is set to be a country to whom you can no longer ship. We have, historically, had a reasonable number of orders in Russia, and a good success rate of delivery.

However, with increasing complexity and uncertainty around deliveries there, we shall be withdrawing it from our site.

Back to the original question, you will have to refund, sadly.

Hello Paul!
We recently opened a postal service in Latvia for parcel delivery in Russia. Work with China, Europe and the United States. We have a formal agreement with the Post of Latvia and Russia. Any city in Russia on uniform rates. Parcels fall into the postal system of the Russian Post and delivered to the recipient in Russia without additional customs formalities. If interested, write to me:
BR
Sergey Mukhin

 

[deniser]

So to get parcels to Russia, we have to send them to Latvia first? Latvian post isn't great either....

 

[RossPost]

Latvian post works very well. Besides, it's cheap. Since the start of treatment in the Post of Latvia, until when the parcel begins its journey to the recipient in the territory of Russia, takes no more than 24-36 hours.