Hello, I had placed an order online from a small business. I was hoping to support them during pandemic and placed a massive order for christmas gifts from them. They dispatched the order and shared the tracking number.. After few days, the tracking number is showing as "delivered" on royal mail website but I can confirm that I have not received my item. Can I still request seller to refund ? It seems item is lost or was delivered to someone else. I have no idea. I raised it with seller and he responded that the royal mail is showing as delivered and the scan was on the gps coordinates. I am stuck between royal mail and seller. I havent received the item and it was a high value item. What are my rights as a consumer ?