- Original Poster
- #1
Hi,
At the start of October 2024 we were forced to migrate to Click & Drop Desktop from Print Assist.
I go through the process of creating an order, assigning the postage and printing the label.
It seems to print a few labels, then errors with "The document hasn’t been sent to your printer. Connection with the printer has failed."
I does this pretty much every time, prints two labels, then when you go to print another label for a new order, it errors and then a pdf of the label appears in the downloads folder.
I'm struggling to get any help with this and there seems to be little knowledge of this issue on any other internet forums.
Royal Mail say its a firewall / antimalware issue.
I followed the implementation guide, adding the required exceptions into the firewall.
The Click & Drop Desktop application is excluded from Windows Defender.
I really don't believe its something on the local network, as why would it print two labels from two different orders, then fail.
We run Zebra GK420d networked printers which are mapped from a Windows print server.
The workstations running the Click & Drop Desktop software, the printers and the print server all operate in different vLANS, but there is no network restrictions between the vLAN.
This configuration has run without issue for at least six years using Print Assist, but now with Click & Drop Desktop it is becoming a real problem.
Has anyone else seen this?
At the start of October 2024 we were forced to migrate to Click & Drop Desktop from Print Assist.
I go through the process of creating an order, assigning the postage and printing the label.
It seems to print a few labels, then errors with "The document hasn’t been sent to your printer. Connection with the printer has failed."
I does this pretty much every time, prints two labels, then when you go to print another label for a new order, it errors and then a pdf of the label appears in the downloads folder.
I'm struggling to get any help with this and there seems to be little knowledge of this issue on any other internet forums.
Royal Mail say its a firewall / antimalware issue.
I followed the implementation guide, adding the required exceptions into the firewall.
The Click & Drop Desktop application is excluded from Windows Defender.
I really don't believe its something on the local network, as why would it print two labels from two different orders, then fail.
We run Zebra GK420d networked printers which are mapped from a Windows print server.
The workstations running the Click & Drop Desktop software, the printers and the print server all operate in different vLANS, but there is no network restrictions between the vLAN.
This configuration has run without issue for at least six years using Print Assist, but now with Click & Drop Desktop it is becoming a real problem.
Has anyone else seen this?
