Royal Mail click and drop

[PGTV]

I usually drop the click and drop parcels at post office, but now they do not want to accept it.

went to my local sorting office, he was unable to say much other than ”I just scan the parcels”.

if I drop the parcels off at the sorting office, what proof of shipping do I get incase of a claim as obviously I do not get a post office receipt

thanks

 

[Smithco]

Some post offices won't as they claim they don't get paid for it. It's a question of finding a friendly one.

You can complain to RM and they will get onto the Post Office and make them. There's a jolly tale about that here.

You should have no problem with a sorting office. All they have to do is accept them. Don't expect to stand at either while they scan them one by one. Just dump the bags and go.

When I had trouble with Post Offices, I once sat outside and waited for their collection, and just gave it to the RM driver.

If you spend more than a certain amount a year, they'll collect each day for free.

 

[PGTV]

Thanks for the reply.

The story is the same - when I used Drop and Go, all was fine. But they started to slack - parcels were not processed for a day or two - claiming they were “too busy” - went to click/drop system, and went to another P.O - all was well. But they recently changed staff round, and they will not accept pre-paid.

so if I drop the sacks at depot - what evidence do I have if a parcel goes missing?

 

[UrbanRetail]

If you drop them at a Royal Mail depot, you can complete a Bulk Certificate Of Posting and they should stamp it for you. But it’s a ball ache to be honest.

I had the same problem with the post office and switched to DPD who collect daily.

 

[DefinitelyMaybeUK]

so if I drop the sacks at depot

Have you looked into RM collecting from you as SmithCo mentions? If you're travelling each day to a depot, then if that equates to £3 or more a day of your time, then you might just as well pay the £800 +vat (iirc) yearly fee for a daily collection. If you do 16k business then it's free collection in any case - it used to be only half that amount a couple of years ago, but if your spend is predominantly tracked 24, international tracked etc, then there may be some haggling to be had with your account manager (if such people still exist - ours vanished though). Just a thought ?

 

[Smithco]

I had the same problem with the post office and switched to DPD who collect daily

DPD is £6 ish against Tracked 24 at under £4 though.

so if I drop the sacks at depot - what evidence do I have if a parcel goes missing?

It's highly unlikely to be fair.

 

[Kath y]

I drop about £15,000 of parcels a week at our local sorting office and the proof / security side of things has never been an issue, as everything is pre booked in and manifested through the Click & Drop / Royal Mail website so they know exactly what's coming in. All standard post is dropped off in the cages where the posties unload their vans, and then the Special Deliveries go into the office, where I also leave a paper copy of the manifested order.

I could of course have the post collected, (I'd have to if I used Tracked 24) but I much prefer the freedom of despatching when ever I'm ready. Choosing my own working hours is one of the perks of self employment, and I'd feel a bit like a caged animal if I had to wait for the post to be collected every night ?

 

[AlanJ1]

I drop about £15,000 of parcels a week at our local sorting office and the proof / security side of things has never been an issue, as everything is pre booked in and manifested through the Click & Drop / Royal Mail website so they know exactly what's coming in. All standard post is dropped off in the cages where the posties unload their vans, and then the Special Deliveries go into the office, where I also leave a paper copy of the manifested order.

I could of course have the post collected, (I'd have to if I used Tracked 24) but I much prefer the freedom of despatching when ever I'm ready. Choosing my own working hours is one of the perks of self employment, and I'd feel a bit like a caged animal if I had to wait for the post to be collected every night ?

Absolutely shocked Royal Mail let this happen (I am glad for you they do!) Most sorting offices allow random drop offs if a driver has failed to collect or whatever but I have had problems in the past dropping off large volumes consistently and was made to book relief collections etc! (And this is over different sorting offices all saying the same thing).

 

[Kath y]

Absolutely shocked Royal Mail let this happen (I am glad for you they do!) Most sorting offices allow random drop offs if a driver has failed to collect or whatever but I have had problems in the past dropping off large volumes consistently and was made to book relief collections etc! (And this is over different sorting offices all saying the same thing).

Perhaps it's to do with parcel sizes? I can usually fit 100 parcels in 4-5 sacks, so it's less than half a trolley cage and I'm there and gone in a couple of minutes.
I dread the day when they tell me I can't, as I really love the freedom of it.

 

[AlanJ1]

Perhaps it's to do with parcel sizes? I can usually fit 100 parcels in 4-5 sacks, so it's less than half a trolley cage and I'm there and gone in a couple of minutes.
I dread the day when they tell me I can't, as I really love the freedom of it.

Most likely.

We had fun last year when our driver couldn't take 15/20 sacks on a Tue-Fri and then would have to figure out who is going to take it from us! One sorting office was really nice in the end but could tell they didn't need to accommodate. Things are much much better this year, I have a number I can call and a few hours later a truck turns up!

 

[Trapbarn]

Have been dropping off my C&D mail bags off at the local Post Office in South London for the last 4 years.

Have never had an issue. I made a point of getting on first name terms with all the staff and exchange a few pleasantries if they are not busy. Every Christmas I bring along some boxes of Ferro Roche for them. On my birthday I give them a few of pastel de nata . Works for me.