Returns and B2B customers

[ecoleman]

I want to know what other people do with regards to B2B sales and returns.

Just lately I've had a few B2B customers (customers that have completed an order and provided a business name and address for invoice purposes) that have wanted to return items. One of them wanted to return 10 batteries that they ordered and another today that wants to return an item after 12 days.

So what do you do? Do you let them return and refund or do you reject the return request based on a B2B contract?

So far we have allowed returns but as we do not really get any repeat business from most orders we are wondering if it's worth it. Obviously we would look after our B2B customers that buy regularly.

 

[Raw Rob]

Charge B2B customers a restocking fee (10% or something) so that you are not out of pocket?

 

[SamiKhan]

Hi,
In B2B their are rare chances that people send items back for return provided you are not sending quality items. You will find returns issue with only few buyers. Once you will develop your client base, you won't expect much returns. I believe returns policy should be flexible as it is a decision maker step for buyers. If you will say buyer will pay return postage + restocking fee. Trust me some people won't buy if they will find similar items from other competitor with more flexible terms.
Look at your competitor returns policy and see how you can amend it for your's

Thanks
Sami