- Original Poster
- #1
Looking for some additional first steps for my mum other than Pensions Advisory Service please, but appreciate that this may be one and only step forward.
My mum is 70 this year and works in the NHS. In Feb this year she took her pension statement to an IFA who advised as it was dated 2014 (when she was 65) he would need an up to date one to ensure the position hadn't changed.
This she obtained, and the IFA confirmed the position was the same. He made a plan which showed, though tight, the money was sufficient to enable her to retire.
As she is a senior sister she had to provide 3 months notice, her last day was 28th June. On 26th June she received some paperwork that confirmed the pension lump sum and annual payment.
This paperwork showed the monies as being HALF what had been provided to her TWICE previously. She was so distraught she threw up, and told me she contemplated ending it all because the numbers showed she cannot live.
A colleague at work saw the state she was in and supported her to go to HR, and speaking with them about retracting her retirement, since the decision was based on this inaccurate information, that I reiterate was provided to her twice.
HR said impossible to retract resignation, and nothing could be done. They rapidly established that the figures provided to her were for someone else's salary. TWICE.
(Side note- would the IFA not have done a sanity check that the pension figures were in line with mum's salary?)
Her manager stepped in and has said she can do 16 hours a week until the person replacing her comes in.
She is in a hell of a state, seen GP and medicated.
I just don't know what to do, she's been told by HR her pension is her pension and that's that. She asked to leave the pension where it was, and again they said nothing can be done she has to take the lump sum she requested.
But if she'd been given the true numbers on the 2 previous occasions it was requested she would have made a very different plan. No doubt continued working. But this would have been planned over months, not 2 days before her retirement.
She has most definitely suffered a loss. Is there any legal process or is it pension advisory service all the way?
Welcome any thoughts thank you.
My mum is 70 this year and works in the NHS. In Feb this year she took her pension statement to an IFA who advised as it was dated 2014 (when she was 65) he would need an up to date one to ensure the position hadn't changed.
This she obtained, and the IFA confirmed the position was the same. He made a plan which showed, though tight, the money was sufficient to enable her to retire.
As she is a senior sister she had to provide 3 months notice, her last day was 28th June. On 26th June she received some paperwork that confirmed the pension lump sum and annual payment.
This paperwork showed the monies as being HALF what had been provided to her TWICE previously. She was so distraught she threw up, and told me she contemplated ending it all because the numbers showed she cannot live.
A colleague at work saw the state she was in and supported her to go to HR, and speaking with them about retracting her retirement, since the decision was based on this inaccurate information, that I reiterate was provided to her twice.
HR said impossible to retract resignation, and nothing could be done. They rapidly established that the figures provided to her were for someone else's salary. TWICE.
(Side note- would the IFA not have done a sanity check that the pension figures were in line with mum's salary?)
Her manager stepped in and has said she can do 16 hours a week until the person replacing her comes in.
She is in a hell of a state, seen GP and medicated.
I just don't know what to do, she's been told by HR her pension is her pension and that's that. She asked to leave the pension where it was, and again they said nothing can be done she has to take the lump sum she requested.
But if she'd been given the true numbers on the 2 previous occasions it was requested she would have made a very different plan. No doubt continued working. But this would have been planned over months, not 2 days before her retirement.
She has most definitely suffered a loss. Is there any legal process or is it pension advisory service all the way?
Welcome any thoughts thank you.
