Retail Merchant Services Milton Keynes

[essie8]

I have been reading all the reviews on RMS and unfortunately I am the latest victim of that company.
In the run up to xmas (our busiest sales period) our terminals did not work properly, sometimes taking three or four attempts to process any transactions and sometimes not working at all. We phoned the helpdesk repeatedly and nothing worked. We lost revenue and sales as some customers walked out on us. A couple of our customers reported that when they had used their cards in our terminal, if it took three attempts to go through, the amount of the transaction was treated as uncleared effects by their bank for three times of the amount that was originally processed. As a bank clerk in a previous life, I know that banks will reserve the amounts of any pdq transactions for 3 days and treat the item as uncleared effects on your account until the amount is actually debited on the third working day after the transaction has taken place. This is to stop you going to another shop and racking up huge pdq transactions for large amounts and not having enough money to pay for them. Therefore , when it took say three attempts to get the transaction to go through on our terminal, three amounts were "reserved" by the bank, even though only one amount was finally debited from the customer's account three days later. This led to a huge mistrust from our customers in using our machines and we lost revenue and sales as a result, never mind the poor customers who could not even get their cards to go through at all. This went on for 3 months. After 3 months of phone calls to RMS, and after them sending new terminals to us and trying to get us to upgrade to a newer terminal (at a costlier rental to us) and tying us in to another contract for 3 years (which we declined) nothing improved. So we wrote to them and told them that we could not carry on with the agreement as they had not rectified any problems we had. We were coming up to the end of our three year contract, so we gave notice to cancel . We paid all the outstanding rental and then received a threatening letter from them saying they were going to take us to court/give us CCJ's against our name and possibly send in baliffs as we owed them a £216.00 cancellation charge and we had not paid it. On reading your comments I have contacted trading standards and was advised by them to write to them (special delivery) and tell them that THEY were in breach of contract by not supplying us with a working terminal and if any court claim was made by RMS to us we could make a counter-claim back to RMS for loss of revenue. We were told not to pay these fees, as they were in breach of contract and to keep copies of letters, conversations etc, which we are doing. We have made a telephone call to RMS and recorded the conversation that took place, and we have a log of all letters and proof of postage etc for all other communication. Trading standards are still investigating this company it would seem and we have been given the name of the designated office that is working on the case. We will liase with her accordingly. We have now been left in limbo. We are waiting for their reply to our letter and I am now not sleeping at all at night as I am worried that baliffs will force their way into my shop and as a women who often works on her own am worried that I will not be able to defend myself. Wish I had never ever set eyes on RMS.

 

[CardswitcherUK]

I wouldn't be too concerned about the CCJ threat. We recently took out a CCJ against a company (Optima Payment Solutions Limited) and the process is quite long ......at every stage you would be notified of proceedings and have the chance to submit a defence. If you submit a defence, it then costs them considerably more to get the CCJ and most companies will probably bail out. A bailiff will not seek to enforce anything untitled he CCJ process has run its course, and a valid CCJ is awarded that he can enforce. So you arnt suddenly going to get bailiffs turning up.

 

[Retail Merchant Services]

I have been reading all the reviews on RMS and unfortunately I am the latest victim of that company.
In the run up to xmas (our busiest sales period) our terminals did not work properly, sometimes taking three or four attempts to process any transactions and sometimes not working at all. We phoned the helpdesk repeatedly and nothing worked. We lost revenue and sales as some customers walked out on us. A couple of our customers reported that when they had used their cards in our terminal, if it took three attempts to go through, the amount of the transaction was treated as uncleared effects by their bank for three times of the amount that was originally processed. As a bank clerk in a previous life, I know that banks will reserve the amounts of any pdq transactions for 3 days and treat the item as uncleared effects on your account until the amount is actually debited on the third working day after the transaction has taken place. This is to stop you going to another shop and racking up huge pdq transactions for large amounts and not having enough money to pay for them. Therefore , when it took say three attempts to get the transaction to go through on our terminal, three amounts were "reserved" by the bank, even though only one amount was finally debited from the customer's account three days later. This led to a huge mistrust from our customers in using our machines and we lost revenue and sales as a result, never mind the poor customers who could not even get their cards to go through at all. This went on for 3 months. After 3 months of phone calls to RMS, and after them sending new terminals to us and trying to get us to upgrade to a newer terminal (at a costlier rental to us) and tying us in to another contract for 3 years (which we declined) nothing improved. So we wrote to them and told them that we could not carry on with the agreement as they had not rectified any problems we had. We were coming up to the end of our three year contract, so we gave notice to cancel . We paid all the outstanding rental and then received a threatening letter from them saying they were going to take us to court/give us CCJ's against our name and possibly send in baliffs as we owed them a £216.00 cancellation charge and we had not paid it. On reading your comments I have contacted trading standards and was advised by them to write to them (special delivery) and tell them that THEY were in breach of contract by not supplying us with a working terminal and if any court claim was made by RMS to us we could make a counter-claim back to RMS for loss of revenue. We were told not to pay these fees, as they were in breach of contract and to keep copies of letters, conversations etc, which we are doing. We have made a telephone call to RMS and recorded the conversation that took place, and we have a log of all letters and proof of postage etc for all other communication. Trading standards are still investigating this company it would seem and we have been given the name of the designated office that is working on the case. We will liase with her accordingly. We have now been left in limbo. We are waiting for their reply to our letter and I am now not sleeping at all at night as I am worried that baliffs will force their way into my shop and as a women who often works on her own am worried that I will not be able to defend myself. Wish I had never ever set eyes on RMS.

Hello Essie,

Apologies that you have been having issues with your terminals over the Christmas period. We wish to facilitate a smooth process and trouble free service with each and every one of our customers, but we are having trouble locating your account details based on the information you have posted here.

If you would be so kind, could you private message us the best way to contact you, so we can help solve the issues you have mentioned.

Kind regards,

Tom
Retail Merchant Services

 

[bazzathegreat]

Hi
I have just found out about the scam when you cancel. I was never given a copy of my original agreement and have just been sent a copy. I Have been told I have to pay £180 + Vat to get out after 3 years. I am taking this to the trade and standards but I'm based in Liverpool and believe these are based in Milton Keynes so was wondering if best to contact them.
Has anyone else been caught out by this scam?. I thought they were a big company and didn't realise they would try something like this. Any advise from anyone is welcome. Regards Barry

 

[bazzathegreat]

Just thought I'd give an update. I'm requesting a Moderator to remove my posts regarding RMS
I had a call off their customer services and they agreed that I should not have to pay the cancellation charge. This was my only grievance with the company and therefore being fair will remove my posts.

 

[Beadingcrafty]

Looks like I am the biggest loser of Retail Metchant Services under hand reps. I was assured when I signed up in 2013 that if I stop trading I would not be penalized in anyway and would only be held to my contract if I continued to trade elsewhere. I made sure the phone call was being recorded so there was no misunderstanding, they told me it was. Now I come to the end of my lease and landlord is hiking up the rent. unable to get affordable premises for my business I am now forced to close. Retail Merchant Services now say I will be charged £100 penalty plus £360 charges plus VAT as contract runs to the end of Nov 2016. Also they can't find the recording, funny that. How can this be right, to charge for a service not being provided. A cancellation charge is one thing though I feel unfair as not my decision to close. I can not afford a £2500 rent rise which is why I am closing. Think twice before signing up with RMS. would with the way they currently do business and treat their customers. Like to see Watchdog take them on. I will be going to the Ombudsman

 

[japancool]

Looks like I am the biggest loser of Retail Metchant Services under hand reps. I was assured when I signed up in 2013 that if I stop trading I would not be penalized in anyway and would only be held to my contract if I continued to trade elsewhere. I made sure the phone call was being recorded so there was no misunderstanding, they told me it was. Now I come to the end of my lease and landlord is hiking up the rent. unable to get affordable premises for my business I am now forced to close. Retail Merchant Services now say I will be charged £100 penalty plus £360 charges plus VAT as contract runs to the end of Nov 2016. Also they can't find the recording, funny that. How can this be right, to charge for a service not being provided. A cancellation charge is one thing though I feel unfair as not my decision to close. I can not afford a £2500 rent rise which is why I am closing. Think twice before signing up with RMS. would with the way they currently do business and treat their customers. Like to see Watchdog take them on. I will be going to the Ombudsman

While I sympathise with you, "it's not my decision to close" is not an excuse. Whether it's your decision, or whether it's in your control or not, it's still your responsibility to fulfil any contractual obligations.

 

[Beadingcrafty]

Glad you sympathies but maybe Mike the Retail Merchant Service rep should not have assured me I would not be penalized if I stopped trading. Which is one of the reasons I signed up as in this recession climate there are no guarantees. What is the advantage of paying a cancellation fee if I have to pay the rest of terms rental anyway. It is farce, immoral and unfair. I did not put my rent up & would not choose to close. If I was moving I would take the service with me. I opened in goof faith & under "Mikes" advisement who I have now been told has been sacked for misleading customers. Do they take responsibility for his mismanagement of my account, of course not. Where does that leave me, stuffed well & truly.

 

[Chris Ashdown]

I do sympathies with you but at least you have gained a really important bit of advice, Regardless of what a rep states, its only the contract you signed that is correct in law and if you signed without reading or understanding for any reason including pressure by a salesperson then it was your own fault, and £500 is a relatively low cost to learn the lesson, which could have been far bigger with some companies

 

[japancool]

That's a different issue. If you were misled when you signed your contract, that's one thing. You can dispute that.

But it isn't a supplier's problem if you choose to close. Your business is still liable for anything you've signed up for. Paying rental fees up to the end of a contract is quite common, however.

Is it a supplier's fault that your rent went up, or that you couldn't find a new premises at a price you can afford?

 

[Beadingcrafty]

Is it my fault when my terminal doesn't work or runs slow. I don't get compensated for customers who walk out the door. All in suppliers get all the advantages not the customers. 2 other local business have been had the same way. All of us be
Icing we'd understood the T&Cs but the terminology is not always that straight forward which is where the representative is supposed to make clear, not out right. He also promised a blue tooth included to 2 of us, also a lie. If only we'd had your insite. Some small business's are busy juggling everything else, God forbid trust come into it, very sad.

 

[japancool]

Is it my fault when my terminal doesn't work or runs slow. I don't get compensated for customers who walk out the door. All in suppliers not the customers. 3 other local business have been had the same way, what we are if only we had you inste.

You didn't say your terminal didn't work or runs slow. As you can see from the earlier posts in this thread, if you've lost business because of it, then take action against them. You were moaning about a £460 termination fee.

And if you're closing, what's the problem? It's not your debt. It's your company's debt. You ARE a limited company, right?

"It's not my fault"... Try that one on HMRC when you can't pay your tax bill. What reaction do you suppose you'll get? That's not how it works, sunshine.

 

[Beadingcrafty]

Sorry I am moaning bur it is my debt, it's my business. Some of us do take responsibilty for our costs & are not in the habit of just writing stuff off. As for comparing to hMRC TAX, with respect what a ridiculous analaogy. You pay tax based on what you earned. A savi business person puts away the tax percentage as they earn it so they are not caught out. I am being asked to pay for a service I no longer require and signed up to in good faith with their employed representative who advised quite clearly that I WOULD NOT be liable if my business ceased trading. This is not abnormal as many established utility companies work the same way all the time. My "moan" is why it is reasonable in a utility situation and not for card service. Fortunately my local Chamber are full of far more supportive business persons with less judge mental terminlogy and far more help. 2 of which it has come to light also conned by this rep who I think Retail Metchant Services should take responsibilty for as he was their "Waged" operative.

 

[japancool]

A savi business person puts away the tax percentage as they earn it so they are not caught out. I am being asked to pay for a service I no longer require and signed up to in good faith with their employed representative who advised quite clearly that I WOULD NOT be liable if my business ceased trading.

And which you clearly didn't take the time to read and understand the contract. If you had, you wouldn't be in this situation now.

This is not abnormal as many established utility companies work the same way all the time. My "moan" is why it is reasonable in a utility situation and not for card service. Fortunately my local Chamber are full of far more supportive business persons with less judge mental terminlogy and far more help. 2 of which it has come to light also conned by this rep who I think Retail Metchant Services should take responsibilty for as he was their "Waged" operative.

And like I said, being misled on a contract by a rep is one thing, and you have a legitimate grievance Thinking that you shouldn't pay a debt you owe because "it's not your fault" is something else entirely.

As for the comparison with HMRC, it's perfectly valid. You owe the money, whether you like it or not, and whether or not you want to pay it. And you'll find that in many sectors, contract buy out and early termination clauses are completely normal.

Plus, like I said before, if you're closing, what's the problem? It's not your debt, it's your business' debt, unless you're not a limited company. But I suspect you are not.

 

[Chris Ashdown]

Sorry but in court it will be the contract that counts not what a salesperson said unless you have proof but even then you signed after the talk and by your own admission did not fully understand what you signed

I made a similar mistake when we started and it cost more than your sum and i bet most start-ups make similar mistakes, a hard lesson but good for the future

 

[Beadingcrafty]

Fortunately some people use a common sense approach and happy to meet the individual needs of their customers. I am extatic to say Retail Merchant Services have now come up trumps. After the quite frankly short sharp shrift approach I got yesterday from one of their team of "Well you should have read the small print". Today a lovely gentleman John advised they were not in business of treating their customers as one dumb herd. Recognizing individual needs and circumstance and that though people enter into a contract in good faith and with all good intentions of completing it, sometimes situations change, like ours did. Glad they are not as synical, jobs worths like as of thise postings on here. My posting did definitely help & I would advise anyone to take issue if needed with guys in charge. They are in charge for a reason, he sees the bigger picture and less narrow minded in his responses. Thanks for input all.

 

[Beadingcrafty]

A small consumer victory for us and a happy customer for RMS. Thank you for being fair...

 

[Chris Ashdown]

glad it worked out for you, but bet next time you read a contract you will fully understand it before you sign

 

[viknesh]

Have been reading RMS reviews on other forums and realised I am not the only one.

They were charging me very high rates for years and In December last year decided to switch to another provider and first thing I did was speak to them on 03/12/14 to confirm if I cancel will I be paying any charges and guy on phone clearly told me I wont pay anything ( I noted his name time and date)and that I just have to give them 30 day notice via email.

Once I was set up with my new provider I sent RMS email as instructed and to my shock they call me to say I will have to pay them £120 cancellation charges, I gave them all the details of my previous call and they said they will start an internal investigation and now they have sent me a threatening Invoice of £120 which I have to pay in 7 days otherwise they will take me to court this after years of paying them ridiculously high rates.

 

[Retail Merchant Services]

Hello Viknesh,

We have been attempting to locate your account and contact details, but just based on your username we have unfortunately been unable to do so.

We'd love to speak to you and attempt to rectify both the miscommunication in notice period and the rate issue that you were experiencing previously.

Could you either call us on 0845 241 9960, or alternatively private message us on here with both your name and the best number to contact you on.

Many thanks,

Retail Merchant Services.

 

[viknesh]

There was no "miscommunication" the person on phone very clearly told me repeatedly "you pay nothing for cancellation as you are on 30-day rolling contract now".Don't worry about my rate issue after this experience its difficult to trust RMS just send me something in post confirming that the previous notice of cancellation charges £100+ VAT is null and void have included my MID in PM.

 

[Hannahmilly]

Where do I start with this company! I want to scream!
Problems after problems, Im so fed up

We have been with them 8 months, And still having problems!!

AVOID

 

[claireS73]

RMS are definitely a company to avoid.
I contacted them to check when my 3 year contract finished and was given the date and told all I needed to do was to give 30 days notice. This I have now given, only to receive a phonecall to say that to leave I need to pay 180+VAT. This was never mentioned when I signed as I wouldn't of signed with them. I have now asked for a breakdown of exactly what that money is for.
I have also advised them that the PDQ machine has always been slow and can take numerous attempts for payment to go through.

 

[Ambikai]

MUST AVOID RMS (Retail Merchant Services)

Today I contacted to RMS to cancel their service to find out we are tied into a 36 month contract! My father who signed the contract is NOT aware of any of the terms of the contract.

The sales representive basically neogaitied a deal in an foreign language and got him to sign on the dotted lines.My father barely speaks english and he cant read or write english. I do most paperwork related to the business on his behalf.

The product was missold to him and none of the contract terms where explained to him. In fact he doesn't even know he entered a contract. Yes I know he signed the contract but he doesnt know whats written on the paper. Now my question is how to proceed? Do I have a leg to stand on?

Please note a copy of the contract was not left with my father, nor was any time given for him to read over the said contract.

RMS told me I have to pay in excess of £1000 to terminate contract.

I am planning on contacting Financial Conduct Authority/Trading Standard regarding this matter. How do you guys think I should proceed?

Cheers for any help in advance.

 

[claireS73]

I have just had a phone call from RMS after I asked for a full breakdown of what the 180+ VAT is for. Told it is to refurb the machine and an end of year agreement fee?
I have asked for this in writing. I will be contesting as I was told on phone all I needed to do was give 30 days notice. Ironically as soon as they received my termination notice they asked to collect machine even though my 30 days were not up!
Told them on phone machine is c*** as generally takes 3-5 attempts for machine to connect, which is ridiculous. So it means if they pass my machine onto someone else they will also have a sub-standard machine.
AVOID this company at ALL costs.

 

[fariborz]

hi everyone
i wished that i had visited this forum before joing the rms so called company, sorry to hijack this post, since i didnt know where else to post this.

Basically i have exact same problem as others with rms, i have been an unhappy customer for 8 years, it was only yesterday, that i phoned the company to tell them that i cant do the end of day sale on my new gsm machine, i was put to a very amature rude girl, telling me that they are going to charge me £60 to check this machine!, but the problem seems to be with the new superviser card, which is not been detected by the machine, i replied, i then got angry and told her, that i had enough, cancel my contract, i am giving you a notice, oh no you have to give us 6 months notice!!, so where do i leagally stand guys, thanks for reading

 

[BourtonVale]

Another person here who wished they had not listened to the lovely plausible sales rep who turned out to be the most despicable liar and got caught up in a contract with Retail Merchant Services. I wish I had read all the negative reviews on review sites as they all say the same and reflect what happened to me. I can't believe they get away with it and looking back have been doing from the start!

 

[Donald Duck]

I have the same problem, the rep that came to our home and lied completely to us saying their contract was 12 months when my husband signed the iPad and now they informs us it's 36 months, I have written to them saying it is misrepresentation and now they are threatening us with lots of cancellation charges. I have written to watchdog and spoken at length with Citizens advice they said to let them take you to court as it is misreppresentation a verbal contract is the same as written. Any ideas or should I save myself the hassle and just let them install the rubbish machine for 36 months?

 

[TRS1]

We were misrepresented by Retail Merchant Services and they are now threatening us with over £1000 cancellation fees. We have proof that we were mis-sold and the representative said he will sort this out however his not any more contactable. Despite we have rejected the contract they have been trying several times to take money from our account by setting up new direct debits. Luckily we were fast enough and cancelled them on time. We will now take steps and report them to financial ombudsman and there is no way we will pay a penny to them. We are also in contact with others who were unfairly treated by them and if necessary we will take further legal actions. Is there anyone that has been recently misrepresented by them and would like to get in touch? Thanks

 

[BourtonVale]

We reluctantly ended up settling in mediation as it was causing me too much stress, but would be very happy to support by way of sharing our experience with any authority

 

[TRS1]

Thanks for the reply. What stage are you at? We have just received invoice for £1207.44 cancellation fee payable within 7 days. If we will not pay they will set up CCJ agains us. I have contacted ombudsman today. Not sure if that will help anything. We are in constant stress too. I wish I would never go close this company.

 

[stuart83]

Retail Merchant Services i will never recommend to anyone what so ever and looking things up seems they just like to rob people wish i knew this when i set my business up at the time their rep is non contactable now and i cant help but feel perhaps reps are pointless
they charge you an arm and a leg even when system aint used try and get payments reduced pointless tell them business is struggling and also pointless their statement is your fault not ours any one who plans to use them please avoid dont do it there are many other better companies out there who actually care about their customers and who will actually work with them for a happy resolve the attitude the lack of care from this company is an absolute disgrace horrid business to deal with !!!!
i have took my complaint to trading standards also and will be looking to other places too its time people stood up to this company and its time their reps actually didnt do shop visits my one like others spoke nothing but lies to me made my business to be sole trader rather that a ltd and never got any paper work as such although told many times by rms im telling fibs ! seriously is this company just out to kill businesses ? lack of help lack of care lack of acceptance to their shoddy reps

 

[DaniellaQ]

There was no "miscommunication" the person on phone very clearly told me repeatedly "you pay nothing for cancellation as you are on 30-day rolling contract now".Don't worry about my rate issue after this experience its difficult to trust RMS just send me something in post confirming that the previous notice of cancellation charges £100+ VAT is null and void have included my MID in PM.

I just agreed to settle on mediation today. I signed up a contract with them on Oct/15, few days after the machine was dropped off instead of being installed as agreed on signing it and supposed savings where based on an one-off charge on my previous invoice, so no savings at all. I called RMS and was appalled by the treatment. More appalled I was afterwards as they kept bullying us to retract the cancellation. We cancelled, as per our understanding, within the 14 days cooling off period but as I now was made aware, their contract, which I signed but was not given a copy, says their is none as they are a membership, not a financial contract. However, I kept my grounds and said I was not happy to be tied to such a awful business. So, I received and invoice for £180+VAT cancellation fee + over £700 plus VAT for outstanding membership. Please not I never even took the machine out of the box. It only wasn't returned sooner because they only arranged collection when they were sure I was not going to change my mind. How could I? I lost today £400 to avoid the time and stress it would've been going to court in Milton Keynes but I hope other people are advised against this company. Even if they seem for you the cheapest or better option in any way, please think again. Read all reviews out there. I wish I had.

 

[DaniellaQ]

I just agreed to settle on mediation today. I signed up a contract with them on Oct/15, few days after the machine was dropped off instead of being installed as agreed on signing it and supposed savings where based on an one-off charge on my previous invoice, so no savings at all. I called RMS and was appalled by their treatment. More appalled I was afterwards as they kept bullying us to retract the cancellation. We cancelled, as per our understanding, within the 14 days cooling off period but as I now was made aware, their contract, which I signed but was not given a copy, says there is none as they are a membership, not a financial contract. However, I kept my grounds and said I was not happy to be tied to such an awful business. So, I received and invoice for £180+VAT cancellation fee + over £700 plus VAT for outstanding membership. Please note I never even took the machine out of the box. It only wasn't returned sooner because they only arranged collection when they were sure I was not going to change my mind. How could I? I lost today £400 to avoid the time and stress it would've been going to court in Milton Keynes but I hope other people are advised against this company. Even if they seem for you the cheapest or better option in any way, please think again. Read all reviews out there. I wish I had.

 

[DaniellaQ]

I signed up a contract with Retail Merchant Services on Oct/15, in order to change my card machine. Few days after the machine was dropped off instead of being installed as agreed and supposed savings I was promised where based on an one-off charge on my previous invoice, so no savings at all. I called RMS and was appalled by the treatment. More appalled I was afterwards as they kept bullying us to retract the cancellation. We cancelled, as per our understanding, within the 14 days cooling off period but as I now was made aware, their contract, which I signed but was not given a copy, says there is none as they are a membership, not a financial contract. However, I kept my grounds and said I was not happy to be tied to such an awful business. So, I received and invoice for £180+VAT cancellation fee + over £700 plus VAT for outstanding membership. Please notice, I never even took the machine out of the box. It only wasn't returned sooner because they only arranged collection when they were sure I was not going to change my mind. How could I? I agreed today to pay £400 on the mediation to avoid the time and stress it would've been going to court in Milton Keynes but I hope other people are advised against this company. Even if they seem for you to be the cheapest or better option in any way, please think again. Read all reviews out there. I wish I had.

 

[TotalWebSolutions]

I've not had any direct relationship with RMS so cannot comment personally but the posts on this thread are sure to ring alarm bells with anyone considering using them. It is clear that when discussing a contract you should ask for a copy and ensure the cancellation terms are clear. I have heard many merchants with providers be sucked in by the sales rep and led to sign a contract without getting a clear confirmation of the terms of the contract (length, cancellation etc). Even some that didn't actually sign the contract and the rep signed it for them after a meeting

Thankfully, the acquiring banks we partner with are very clear and upfront with full contracts emailed for e-signing in most cases thus there is a signing trail and terms are all clearly stated in the contracts.

 

[Kansas_City_Milkman]

Hi. I'm new to this forum which I found on carrying out a search on "RMS complaints"! Basically I've just been "conned" into taking a contract out with them. I was just wondering if anyone on here had actually been taken to Court in relation to their disputes?

 

[TRS1]

Kansas_City_Milkman don't worry about them threatening you with Court. I have contacted Trading Standards Milton Keynes and they said they do not have on files any court actions taken by RMS. Do not worry about any threatening letters from RMS as Trading Standard just advise me to ignore any of them. If you have any evidence that you have been pushed into contract with them (written or verbal) I would suggest to contact Trading Standards. They have been really good in solving our case. If you nee any more information don't hesitate to contact me privately. Wish you all the best in resolving your problems with RMS as I know how frustrating it is.

 

[Kansas_City_Milkman]

Thought I'd seen the back of this matter as have had no contact from RMS for over a year however today I received a Letter Before Action from them. I'm treating it as an idle threat but will be more than happy to defend the matter if they decide to take it further. Has anyone else suddenly received a letter from them? Thanks

 

[Judy Harris]

Kansas_City_Milkman don't worry about them threatening you with Court. I have contacted Trading Standards Milton Keynes and they said they do not have on files any court actions taken by RMS. Do not worry about any threatening letters from RMS as Trading Standard just advise me to ignore any of them. If you have any evidence that you have been pushed into contract with them (written or verbal) I would suggest to contact Trading Standards. They have been really good in solving our case. If you nee any more information don't hesitate to contact me privately. Wish you all the best in resolving your problems with RMS as I know how frustrating it is.

Hi - My husband has also been 'conned' and pushed by RMS in to taking a contract with them. The rep totally misrepresented the facts, never mentioning cancellation or membership fees. The upshot is my husband never received a written contract or T&Cs; and within days, alarm bells started to ring! He then contacted the rep and despite rejecting the contract, cancelling direct debits and returning the terminal (still in the box and never set up) the company is now sending him threatening letters and demanding cancellation fees etc of over £2k! We are now contacting Trading Standards in Milton Keynes. Please can anyone advise on how they managed to resolve their issues with this very unprofessional company, which operates in such a way that is bordering on the fraudulent. Thank you