Refused VAT receipt

[geoff2149]

Hi, Just a quick question as I am loosing my mind here... earlier this week I purchased £260 worth of computer equipment from Currys online...

The items have been delivered but no VAT receipt, so I contacted them through their online contact form asking for a VAT receipt for my purchase...

I have just had a reply back from some one in their "Knowhow" department, claiming that they do not issue VAT receipts for online purchases only instore purchases?? They then for some reason went on to point me towards a VAT 407 form, which as far as I am aware is to claim back VAT on exported items).. no idea why they suggested this as I'm a UK VAT registered business and so are they??

I was always led to believe that for purchases under £250 a retailer could give you a receipt showing the VAT number but did not have to break down the VAT, but on purchases over £250 the VAT must be shown separate...

On this occasion however they have not even provided me with any receipt at all for my purchase..??

Is this a another case of been unfortunate enough to speak to some spotty faced twit operating the "knowhow" desk that hasn't got a clue what he is talking about or are they right to refuse a VAt receipt or even a receipt all-together..??

Its for reasons like this I only use the DSG group when desperate...

 

[theRB]

KnowHow? KnowNothing would be more appropriate it seems.

DSG considering their market share should be drastically better than they are.

 

[greengecko]

You're correct, they should issue a VAT receipt when asked to do so.

 

[theRB]

Send them a letter, with a copy of your original receipt and state clearly that you would like VAT invoice.

Quote section 16.2 of the Notice 700 produced by HMRC, I've provided a link below.

http://customs.hmrc.gov.uk/channelsPortalWebApp/downloadFile?contentID=HMCE_CL_001596

Kind Regards,
Ryan

 

[Rhyl Lightworks]

A few years ago I had a similar problem with Argos. I came to the conclusion that their staff (or the one I was dealing with at least) just do not know the law. If you want anything that does not come within their normal 'service', do not go to such shops.

Barrie

 

[Geoff T]

might be worth calling them again to see which they'd prefer:

1. sending you a VAT receipt
2. you calling HMRC to check on the validity/legality of what they're doing...

(potential "buggeration" value alone should be worth a VAT invoice)

 

[SamW]

In the worst case you can raise your own VAT receipt for it - look up their VAT number online and write down all the transaction details etc. In the unlikely event the transaction was ever looked into by HMRC they could always trace it back via those records anyway.