Recurring subscription billing

[pbdesigns]

Hi,

I want to get a better way to achieve what I'm doing.

Currently I'm using Gravity Forms on my website to create a subscription with Stripe for a monthly fee.

All has been working great, except Stripe make no notification at all to you when the payment doesn't go through - meaning I've completely missed customers where their card has expired or been replaced.

I've spoken to Stripe, and despite them sending me an email everything there's a successful payment, they have no way to doing it for non-successful payments :O

Something like GoCardless would be ideal.

I use KashFlow for accounts.

Any better way to achieve this, or better software to manage this?

We're only talking 4 or 5 people paying £35 a month, so not big money, but would prefer it to be managed better as I start to scale this part of the business up.

Thanks!

 

[GURUCLOUD]

Stripe don't inform you of a failed subscription payment?
Rather odd but doesn't KashFlow have PayPal integration? Maybe you could simply use the subscriptions with PayPal and it would then at least email you if their monthly payment fails and can automatically reconcile with KF too

 

[GillespieBS]

Use recurring invoices on Kashflow and then (if possible) integrate Stripe with Kashflow. Regularly review your Aged Receivables to see who hasn't paid you.

From memory Kashflow was always good at recurring invoices however I'm not sure if it integrates well with Stripe. If not then consider Xero which is cheaper and better (IMO).

Most of the bookkeeping will be automated with a bit of regular matching on your part to ensure money in is being allocated to the correct invoice.

 

[Nochexman]

We're in the final throws of launching this facility - email reminder to the person who sets up the invoice to say that it hasn't been paid by a predetermined date. Most of the invoices our merchants send out get paid the same day; I presume this is common across all payment solutions? But its something our merchants have asked for so we're setting it up, even if it has been such a fiddly thing to do!

 

[Peter Bowen]

There is a service that connects to Stripe and will do this sort of thing for you: https://stunning.co/