Quickbooks payroll rant

Newchodge

Moderator
  • Business Listing
    Nov 8, 2012
    22,718
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    8,024
    Newcastle
    Rant mode on :redface:

    OK, I have had it with Quickbooks payroll. Partly my fault - I keep meaning to change to Moneysoft, but haven't got around to it.

    Just a few of the problems I have found:

    When entering a new company's employees the system requires that you enter year to date figures for pay to date and tax and NI to date. The fact this is a new company and has no year to date figures means nothing to this system. You MUST enter figures.

    Quickbooks solution - just enter 1p. I know 1p is nothing in the scale of things but it means the figures are wrong.

    When entering a new employee with a P45 who has previous earnings but paid no tax on them (as too low) the system requires that you enter a tax paid to date figure; 0.00 is not acceptable.

    Quickbooks solution - just enter 1p.

    A member of staff leaves part way through the week. Their final employment date is, for example, Wednesday 23 October. The final weekly payroll is run on Sunday 27 October, which includes their final pay and outstanding holiday pay. In generating the P45 the system says that the last employment date cannot be 23/10 as the employee was on the payroll at 27/10.

    Quickbooks solution - just show the last date of employment as the last payroll date. Which will create problems for the employee when they sign on.

    A company that has had problems for a while, and has continued to employ the director on nil pay in the hope of an eventual turnaround. Finally giving up and closing the company the system cannot generate a P45 showing nil earnings, even though that is the reality of the situation.

    Quickbooks solution - you guessed it - just show payment of 1p.

    All of these issues have been known to Quickbooks for months, if not years. They excel in providing workarounds instead of dealing with the problem.

    Rant mode off. :redface:
     

    Newchodge

    Moderator
  • Business Listing
    Nov 8, 2012
    22,718
    8
    8,024
    Newcastle
    I agree Tom

    I have posted about these issues on their open forum, and loads of people have given me 'work arounds'. As if it is my fault for not working out how to get round these things, which really don't matter!

    If anyone from Quickbooks wants to come on and explain their position I would be fascinated.

    The other one that really annoys me is through RTI.

    Quickbooks position is that you must be Perfect and if you identify an error after posting - that's tough - you cannot correct mistakes. or even generate a report that states what your RTI return says.
     
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