- Original Poster
- #1
So I use EKM and I'm getting a lot of dropped carts, I use paypal currently but other users are reporting this happening with cardsave and other processors.
Basically the customers are filling in details and clicking on the proceed to payment option and then various problems are occurring but mostly timeouts.
It seems to happen randomly and is near impossible to replicate.
Some are under the impression that this is a problem with paypal & cardsave's servers and others feel its ekm's security cert.
I'm sure if this was an outside issue other people using other hosts would be having problems so that's my first question, is this isolated to EKM?
I know some of you lot on here really know your stuff, if its not a server issue, what could be causing this, its costing me some serious money now and I need to get it sorted so if I have some ideas maybe it might just help EKM.
Any ideas?
Basically the customers are filling in details and clicking on the proceed to payment option and then various problems are occurring but mostly timeouts.
It seems to happen randomly and is near impossible to replicate.
Some are under the impression that this is a problem with paypal & cardsave's servers and others feel its ekm's security cert.
I'm sure if this was an outside issue other people using other hosts would be having problems so that's my first question, is this isolated to EKM?
I know some of you lot on here really know your stuff, if its not a server issue, what could be causing this, its costing me some serious money now and I need to get it sorted so if I have some ideas maybe it might just help EKM.
Any ideas?