Problems with payment gateway / website compatibility

[bartonz20let]

So I use EKM and I'm getting a lot of dropped carts, I use paypal currently but other users are reporting this happening with cardsave and other processors.

Basically the customers are filling in details and clicking on the proceed to payment option and then various problems are occurring but mostly timeouts.

It seems to happen randomly and is near impossible to replicate.

Some are under the impression that this is a problem with paypal & cardsave's servers and others feel its ekm's security cert.

I'm sure if this was an outside issue other people using other hosts would be having problems so that's my first question, is this isolated to EKM?

I know some of you lot on here really know your stuff, if its not a server issue, what could be causing this, its costing me some serious money now and I need to get it sorted so if I have some ideas maybe it might just help EKM.

Any ideas?

 

[LMDServicesUK]

I presume that you are using EKM Powershop's Payment Gateway ?

I know that they only work with WorldPay's gateway service, and we are not aware of any on going issues currently with their platform, so I suspect the issue is with EKM..

I presume you have raised a trouble ticket with them or spoken to your Merchant Account provider to see if there is an issue at their end ?

Hope this helps

Rgds

Mark

 

[bartonz20let]

I presume that you are using EKM Powershop's Payment Gateway ?

I know that they only work with WorldPay's gateway service, and we are not aware of any on going issues currently with their platform, so I suspect the issue is with EKM..

I presume you have raised a trouble ticket with them or spoken to your Merchant Account provider to see if there is an issue at their end ?

Hope this helps

Rgds

Mark

Hi Mark, I think the general consensus is its an EKM issue. I've raised it with EKM as have many other users.

Next port of call is PayPal.

Thanks for your advice.