Problem with Yell.com

[kazzqfpmzt]

Am I the only person here with an ongoing problem with Yell.com?

I signed up for an advertising contract in December 2018, after being visited by a salesman. I realised my mistake same month and asked to change from display ads to PPC, which is also offered by Yell.

Was told this could be done, but since then after endless phone calls and emails, I have been promised a call from my account manager to set this up but this has never materialised. I am supposed to have monthly meetings with my account manager, cannot get so much as a phone call.

A customer service manager was appointed to deal with my complaint and he promised a call back with 24 hours, that was a month ago. I followed up with other calls to him, only to get his answer phone, I have left messages and waited for call, nothing.

In desperation, I phoned and left message to say I would suspend account until I got service I was promised, amazingly, I got call back from CS manager in 5 minutes. Again he promised somebody would contact me within 1-2 days, that was a week ago and counting.

I get nothing for this £600 a month. Is there anything else I can do to get Yell to honour their commitment to me or am I stuck in this 12-month contract that is based on total lies?

I was promised monthly review, as many changes to my display ads as needed and if I wanted I could change to PPC, but now all I get is silence, while they empty my bank account, I feel like I am dealing with a disreputable company.

 

[Newchodge]

You could try writing to state that they are in breach of contract (specify how and what you have done to get them to be contract-compliant) so you are terminating payments as they have ended the contract.

That may have some effect.

 

[kazzqfpmzt]

Thank you Cyndy, that is very useful advice. Would it be wise to write to Head-Office, If I can find their address and do I need to give them a period of time to reply to me.

 

[Newchodge]

Thank you Cyndy, that is very useful advice. Would it be wise to write to Head-Office, If I can find their address and do I need to give them a period of time to reply to me.

I would address it to the most senior person at Head Office that you can, while copying it to your account manager and customer service manager.

 

[Dawn Marsh]

Am I the only person here with an ongoing problem with Yell.com?

Hi, I recently signed up for a business listing with Yell.com at a cost of £76 per month after a telephone sales guy promised me how it would increase my business etc.

After seeing all the negative reviews about Yell services, I rang them to cancel my order (after 7 days)..........I phoned them, and they have now bought in a new policy of 14-day 'cooling off' period, so have managed to cancel my order with them.

Glad I was able to do this, instead of being stuck with paying out £76 per month.

 

[Paul Norman]

This is one of the most regular stories we hear. And, indeed, a reasonable source of new clients for our website business!

Avoid Yell.

If you are already in a contract with them, and you have even half a reason to walk about due to their failures, do it.

Otherwise give notice and leave at the earliest opportunity.

Let me be clear. If Yell try to sell you something the answer is no. If they persist you ought not to hear their efforts because the phone is already down.

 

[Deleted member 315707]

Any company who robot calls random businesses with pre recorded messages pretending to be people should just be completely avoided at all costs.

 

[David White]

I really don't know why anyone signs up and trusts Yell.com. I have heard these stories time and time again from businesses using them.

 

[Digital-Marketeer]

With the demise of actual Yellow Pages, yell.com's business model is left a little flawed in my opinion.

Whilst a directory has to offer free listings to be a directory people will use, Yell can only monetarise if they acquire subscribers. The problems is where is Yell's traffic coming from in the first place?

The use and uptake of their app is in decline, as Google can now identify local search content and through their Google My Business listings (absolutely free) capture a much bigger share of local traffic.

So Yell's traffic is mostly coming through Google that a local business can capture for free anyhow and pay much less for Google Ads if they felt the need to gain more traffic.

So Yell end up with slick selling and lock in contracts, hence the advice being offered here.