Please help!!!! I need advice regarding my accounts

tazzy-lee

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Sep 22, 2009
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Hi there, I just need some advice really - I set up my small online business 4 1/2 years ago, I completed my own accounts on basic excel spreedsheets detailing column based calculations of sales vat and totals then another one for purchases ( expenditure) grouping common expenses such as stock stationery postage drawings bank charges and the such like.

At the end of year I would take information from the 3rd spreadsheet which showed accumlative figures - pretty simple so I thought, but I didnt realise that the stock balance for end of year needed to be added to the profits. I then was discussing with a friend who had previously owned a business and said that I should use a package such as quickbooks or even appoint an accountant.

After experiencing emmense concern and worry that I may in fact be doing something incorrect and hearing of my friends husbands horror storhy of being investigated and slapped with a 90,000.00 bill from hmrc, also I discovered that I had exceeded the £75,000.00 annual sales threshold to become Vat registered, I decided maybe I should hand over to an accountant.

Therefore, 2 years later but before the 2nd years tax submission was due I appointed a local accountant who owned a Tax Assist franchise. We agreed a fixed fee of £500.00 per year for the book-keeping quarterly vat submissions and annual tax self assesment.

I was so relieved and felt tht such a huge weight had been lifted from my shoulders. Unfortunately, as time went on - I realised that I was just getting quarterly e-mails from my accountant just giving me the vat figures to be paid to HMRC without any breakdown of where thesee figures had come from. I was finding that I was running y business in the dark regarding figures, I didnt receive any sales figures mothly or quarterly and hadnt a clue how well or how badly I w as doing.

I raised this issue on several occasions, but the accountant assured me that I wasin good hands and not to worry I could see figures on the annualy tax return and the annual draft accounts that needed to be signed. This continued for a year and a half.

I decided to raise the subject of the figures as I was not happy ploughing through until the year end to discover whether the business had done ok or not. My accountant become quite hostile nd advised that he couldnt see what the problem was, he advised that the best form of action would be to go in a visit the offices every now and again to view the details on his computerised system (not sure what he used).

This was of great inconvenience and I declined but diud advise that if he couldnt provide the figures I required then I would have to re-consider his services and seek an alternative company of accountants to help me with my needs.

He then advised that at the end of that current quarter he would cease his professional relationship with me he saw no reason for us to continue if I was not happy with his work. The last quarter again I received an email detailing the figures payable for vat purposes but this time had total sales and purchases, it was then that I realised the figure he had advised me to pay was the same figure of the purchases I paid the sum as it was due that day to be paid, but I questioned him about it and he admitted he had made a mistake!

In the meantime my accounts were due for submission 09-10 I submitted my closing stock sheet with liuidtion figures as I had done previously and he refused to ccept them stating that the figure should be at least double that of the opening balance from the year before. Most of my stock is discontinued and some dates back to 2007, I had already begun to wind down the stock content on his advice as he stated it was dead money and had bought in far less stock than that of the year before so I am unsure why he is doubting my figures, he requested the more recent stock that I had bought in should be valued at the cost price, but I stated an average of £2.50 per pice should take this into consideration as some was worth more and some far less, but stull he will not accept this.

I had requsted that he continue with my accounts until the end of this financial year to give me time to seek alternative help but he has refused.

I received an e-mail today stating that if I do not submit the stock sheet within the next 7 days for the 09-10 self assessment, he would return all my documentation via courier and presume I have found alternative help!!!! The self assessment is not due for submission until Jan-11 and he submited 08-09 Jan of this year.

I am soo worried and stressed out by all this I have just buried my head in the sand - I have even considered giving up my business as now I have a complete gap in my accounts from what I used to do at home and dont know where to start to rebuild the history for the past 2 1/2 yrs

Im sorry for the essay but needed to explain the whole situation regarding this I suffer from stress and am left feeling completely vulnerable, my vat is due to be paid at the end of the month and I dont even have my log in details he has everything!!!

Can anyone advise me at all? I thinking of lodging a complaint to the head office of Tax Assist, but will definitely be cancelling my direct debit until my accounts have been signed off for this year.

Look forward to hearing anyone that can help
 

Jenni384

Free Member
  • Oct 1, 2007
    4,851
    1,539
    Cheshire
    Hi

    So sorry to hear you have had a bad experience. I can assure you there are plenty of decent accountants out there and it sounds like you need to switch ASAP.

    If you haven't missed a deadline in terms of self assessment, there is plenty of time so don't worry about that so much.

    Equally, if you appoint someone new now, your VAT can get done by the end of the month, no problem. We often help people out in similar situations and the switching process is very simple.

    It sounds like you need to move accountants and the sooner you do it, the better. You need to have a relationship that involves confidence and trust and it sounds like you have neither with this chap.

    I know it's stressful, but it really isn't as bad as it feels, and a good accountant (there are lots on this forum) will be able to help you out and take it all off your hands. Please do feel free to PM me if you want a chat.
     
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    It sounds like you have been unlucky to have a bad experience with your accountant. My advice would be to make appointments to go and see a few accountants in your area (most will provide a free consultation) and explain your situation. Then choose to go with whichever one you feel happy to work with. They will be able to inform you of where you stand and where to go from here.

    It seems as though you want to have a better idea of where your business stands so it may be worth your while doing the bookkeeping yourself on a programme such as KashFlow which is easy to use for business owners and your accountant will be able to log on to see if you are entering the information correctly.

    Good luck - I hope you get this resolved soon.

    Kind regards

    Zöe
     
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    Truemanbrown

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    Jul 23, 2010
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    I would advise to appoint a new accountant asap. There seems to be a lot that needs to be cleared up.

    Is the Tax Assist Accountant registered with a professional body? If your previous accountant has not provided you with a satisfactory service then as a last resort you could make a complaint to that body.
     
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    MyAccountantOnline

    Business Member
    Sep 24, 2008
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    myaccountantonline.co.uk
    I can only really echo what Jenni and Zoe have said.

    You will find a good accountant who will easily be able to deal with all of these matters for you.

    I took on a new client recently from one of the franchises who sadly had a similar experience.

    The very best thing you can do is sort out a new accountant sooner rather than later and get all this out of the way.

    Often just taking action on something which you dread sorting out can relieve so much pressure, much better than burying your head in the sand.
     
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    elaine@cheapaccounting

    Business Member
  • Business Listing
    Nov 4, 2005
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    There was a thread on here a bit ago about them - I think they have a complaints procedure but many of their accountants are a member of a professional body - so their internal complaints procedure is all that you have available.

    See the sticky on how to choose an accountant for good advice.

    Good luck
     
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    mr. mischief

    Free Member
    Sep 2, 2009
    238
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    Cumbria
    Bad luck, but at least you can sort this out with a decent accountant and not face massive tax bills.

    The local Tax Assist guy here is not qualified and I have a few clients who have sussed him out. Whoever you choose you need to develop a relationship of trust. Personally I share all my working files - payroll, VAT, year-end accounts, tax returns - with my clients and if you could find someone in your area who does that I think it will really help you regain faith.

    What you don't need is a "black box" accountant where you take the source data and get back the finished product without a clue as to what's taken place in between.
     
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    tazzy-lee

    Free Member
    Sep 22, 2009
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    Apologies for the typos - I wrote this Sat evening in a real stressed state and have just realised all the spelling mistakes-

    That apart, I am absolutely terrified and feel rather insecure about appointing another accountant- whose to say that I will not wind up in the same position again? I had several meetings with various people before appointing the present Accountant and I fear he has not completed my accounts or vat figures correctly as the last figures he gave was vat total on purchases and not vat payable at all- If I hadn't demanded sales and purchase figures I would never have realised this.

    My business is very small and there are not many entries on the bank statement per month but feel that I will possibly need help with the tax return- self assessment and vat figures.

    There are sooo many horror stories of people being investigated by HMRC and being made to pay thousands of pounds back in unpaid tax!!

    I think I may have to take a job at the local supermarket checkout less hassle lol ;)


    In the meantime I am ploughing my way through the sales and purchases for the last quarter to work out vat less non Eeuropean sales- from memory I think this is the correct calculations and no vat deductable on fuel.
     
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    mr. mischief

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    Sep 2, 2009
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    Tazzy-lee, from this site you will find out the right questions to ask a potential accountant. This should ensure that whoever you appoint won't let you down again.

    You know what the issues were with the TA guy, and you've already flagged some other potential issues when it comes to accounts and tax time. So you can ask open questions like:

    1. How will you share your calculations of the VAT return figures with me?

    2. If I question an item in the draft accounts - for example "Why are Drawings so high?" how would you propose to resolve this?

    3. Will I see my draft tax return figures and tax payable before you submit the return and how would you support an item I asked for more detail on?

    If you're getting blank looks and snooty "Why would you want to know that?" type answers, job done, meeting over.

    if you're getting a description of how the accountant will share this information and explain it to you, job done. if the quote is right, appoint!
     
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    mr. mischief

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    Sep 2, 2009
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    Also do not worry if the Tax Assist guy is not going to co-operate with the new guy, which may well be the case if the TA guy knows he is a bit of a duffer and fears making a show of himself.

    I've inherited clients from a (very good) accountant who died suddenly in April. She was a lovely lady but has been very unco-operative since her death!

    Any decent accountant will be able to cope. In any case, if you inherit a client from a wally accountant you're better off not asking too much.
     
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