Phone calls.

[Deleted member 237683]

To make a long story short, I receive to many phones calls to be able to do my work and deal with them correctly.

Most are from new customers who would like a quote from us.
Around 10% is from current customers who need help.

When a new customer calls its really just data gathering, take down their name, address, etc.

I was thinking of maybe paying out for the answering service, where they would email me the calls, so I could return them at my convenience.

I'm still debating whether to have all calls going to the answering service, or just new customers. Maybe I could have numbered options when they call. For example, 'press 1 for new enquires, 2 to existing customers'. You get the picture.

Could anyone recommend any companies, or have any other solutions?

 

[dariuszkrak]

hello, I know that you can use soho voip, this would allow you to set up number options that would divert calls to different phone number and then possibly helping with load.

 

[ColockerDC]

Many years ago we used a company called Devonshire to do just that for us. They also gave us an 0207 number which we thought was prestigious at the time; shows how long ago as that could all be done with VoIP now. I believe they went a few years ago but it is certainly a service that is available in the market.

 

[Deleted member 237683]

Interesting, I will look in to that.

I was thinking of having 2 options, #1 going to an answering service (for new customers)
#2 going to me (current customers)

I'm hoping this is the correct route, then I won't need to have the phone with me all day

 

[amphis software]

we used the reception bureau for a while and they provided a very good service emailing us details of calls received http://www.receptionbureau.co.uk/ they also offer a 2 week free trial.

 

[HazelC]

I think this is something that @Emma Fryer Fryer could help with, she comes HIGHLY recommended

@Emma Fryer - what can you do?

 

[TODonnell]

Sales calls should go to a lively human. Support calls should be sent to a drone.

 

[Nochexman]

We have used alldaypa for overflow and out of hours calls; works very satisfactorily. Personally, I hate listening to options in a phone message; why not get a new number for customers to use - maybe adds a bit of kudos to your offering.

 

[VapeG]

All day pa are a good option also if you want to direct calls depending on time of day, we've used switchboardfree for such purposes, you can get a unique number from them too.

 

[Emma Fryer]

We are here if you'd like any help a trial or just some feedback.

 

[Ashley_Price]

Another recommendation for @Emma Fryer and her team at Answer-It.

 

[Voicebooth]

GoResponse (www.goresponse.co.uk) also offer a call answering service like the one you've described.

 

[No Missed Calls]

Hi James,

We can help.

We'd answer calls in your company name, take down the relevant details and send them to you via email.

We also now offer a feature called 'Message Reply' where you can reply to the messages we send you with a 'task' such as call the customer back with a response / information, which many clients are finding useful.

Feel free to get in touch if you'd like to discuss further.

Emma

 

[Vectis]

Sales calls should go to a lively human. Support calls should be sent to a drone.

Really? That's interesting information for anyone considering becoming a client!

 

[patientlady]

Wow what a great position to be in. Are all these calls coming from your web site or leaflet drop, or? Would love to be in this position, converting incoming sale enquiries!