Hello, I am in the process of launching a new business and it is all to do with personalisation on goods such as clothing/prints. I am really struggling in terms of finding how to write my returns policy as I have done research and the HMRC say that you don't have to accept returns on personalised goods unless faulty, however, it is illegal/you can be fined to state that you don't accept returns as it can mislead the consumer? I have also looked on other websites and got advice and some people say 'no policy is the best policy' but others say that you must let your consumers know about a no returns policy? How do I go about knowing what I can and cannot say? Please help!