PCP on Company Car - Keeps Braking Down under warranty for same thing.

[Helpneededfast]

I entered into a PCP for a car (Range Rover) for work, I got the finance for it and the vehicle was fine for 3 months. It did come with a 12 month warranty. Now, after month 3 it has broken down on a weekly basis and for the past 2 weeks every day. The issue is the battery is flat, no matter how many miles I drive, when I leave it for 2 hours or more the battery is dead. We have had a new battery and alternator fitted by Land Rover, but even Landrover can't fix it. This is an ongoing issue.

I contacted the finance company to see if I could come out the contract as the vehicle is not fit for purpose. I also got the history of the vehicle and the vehicle had the smae issue 6 months before I purchased it. So this is historical issue that the car dealership should have been aware of.

What are my options please?

 

[Paul Norman]

Personally, I would be telling the dealer that it is not fit for purpose. Any dealer worth more than 8p would be now seeking to buy you out the car. I had a Range Rover dealership in my port folio, and we were very used to doing this.

Someone legal will tell you how you proceed if they say no.

 

[Helpneededfast]

Personally, I would be telling the dealer that it is not fit for purpose. Any dealer worth more than 8p would be now seeking to buy you out the car. I had a Range Rover dealership in my port folio, and we were very used to doing this.

Someone legal will tell you how you proceed if they say no.

The dealership told me, to take it to webuyanycar! They are a main company in the Cambridge area but their after sales sucks!

Yes, that is what I was looking for, someone with legal experience for advice. Either free or paid, I just need it sorted.

 

[WaveJumper]

Everyone I know who bought a Range Rover (new) has taken them back and got a refund and thats from the main dealer too. Personally I would not touch them with a barge pole

 

[JEREMY HAWKE]

I would reject it I would email the dealer and the finance company explaining you are rejecting the car and the reasons why .

Land Rovers are technical minefield now and this was a vehicle that you were supposed to repair in the desert or jungle with a pen knife!

 

[WaveJumper]

I just remembered a "funny story" concerning the Range Rover (not so funny for the owner) one of my sons friends went on holiday with his new RR and caravan went down to the South of France the RR went into limp mode. It could not be fixed etc etc and eventually was bought back to UK. It turned out to be a faulty something or the other on the drivesr electric window.

After a further two more issues with car he got a full refund.

 

[Paul Norman]

The dealership told me, to take it to webuyanycar! They are a main company in the Cambridge area but their after sales sucks!

Yes, that is what I was looking for, someone with legal experience for advice. Either free or paid, I just need it sorted.

If they are an official LandRover Dealership, and have said that, I would contact both the head office of the dealer group, and LandRover's own customer service department.

I used to work at the head office of a main dealer group, and one phone call to me would have got you your money back. And the person at the dealer who said that would be walking home.

 

[Paul Norman]

Everyone I know who bought a Range Rover (new) has taken them back and got a refund and thats from the main dealer too. Personally I would not touch them with a barge pole

Agreed. Land Rover dealerships are very used to giving money back. They have very significant reliability issues, and have had them for some time.

 

[Financial-Modeller]

The funding method (PCP) is irrelevant.

Your legal redress if any is with the dealer.

Is the warranty provided by the dealer or a third party?

Some (insurance-based) warranties do not pay for diagnostics. Based on the info provided, your car has a short circuit / earth problem, that is causing power to rapidly deplete. If so, a diagnostic session with a competent auto-electrician would pinpoint this and identify the faulty component or connection for repair / replacement.

 

[Financial-Modeller]

Also, presumably the car was bought second hand outside of the LR network.

 

[Mark T Jones]

Agreed. Land Rover dealerships are very used to giving money back. They have very significant reliability issues, and have had them for some time.

Interesting this, since I'd assumed that one thing Ford would do well was sort out consistency.

Either they failed, or they succeeded and Tata have messed up big time.

 

[Paul Norman]

Interesting this, since I'd assumed that one thing Ford would do well was sort out consistency.

Either they failed, or they succeeded and Tata have messed up big time.

For a time, they did.


And in particular, they did for Discovery.

But LandRover suffered many changes of ownership - Ford, BMW, Tata. Probably only the Ford move really benefiited them, although, of course, without the Tata move they might no longer exist.

 

[nelioneil]

I stopped reading at the words Range Rover. Some good replies already in the thread on potential legal redress. But why do people still give business and money to statistically the last reliable car manufacturer (Land Rover)