PayPal versus PayPal Payments Pro

[BrightIdeas]

Has anyone got any experience of PayPal Payments Pro?

I'm looking for a payment gateway/merchant account for my ecommerce site, due to launch next year.

I have read some negative comments about PayPal - primarily due to lack of fraud prevention/risk of chargebacks and lack of control (stories about PP freezing your account for no good reason, etc.).

Do these concerns also apply to the Payments Pro version?

Any thoughts/feedback much appreciated

 

[webhostuk]

Google checkout is too good for fraud check stuff try it.

 

[gemd89]

I have paypal standard on mine, the only thing i dont like is that it redirects people to the paypal page, i would ideally like something that had a payment page on my actual website - which i think i will consider at some stage next year!

Paypal seems fine - never had problems with it.
Gemma

 

[4little1s]

Yeah we use Paypal Pro and have been for the last couple of years since startup. It was pretty easy to set up and get going although we did have some issues with integration with Actinic for awhile. Everything is working fine and has been since we started. However saying all of that, we are planning to move away from it over the next few months as my ongoing gripe with Paypal is the fact they hang onto your money for way too long before you actually get all of it. This clearly has an implication on cashflow generally and feel we could use our cash better than Paypal can.

Feel free to PM me if I can help

 

[crawlgear]

We use Google checkout and basic paypal no trouble with either,you can even send invoice out with google to an email address

 

[Spock]

I have paypal standard on mine, the only thing i dont like is that it redirects people to the paypal page, i would ideally like something that had a payment page on my actual website - which i think i will consider at some stage next year!

I think the paypal Pro allows you to do this so customers don't know they are using paypal.

 

[Emcar Vending]

I use PayPal Pro and never had any issues yet.

The usual potential PayPal problems are still there though.

 

[MAUK]

... However saying all of that, we are planning to move away from it over the next few months as my ongoing gripe with Paypal is the fact they hang onto your money for way too long before you actually get all of it..

Feel free to PM me if I can help

Yes and better disable eCheques! They sometime take 12 days to clear and that is a NO-NO. Also you may loose your customers as they will not understand it is not your fault.

Having said that, I had no big problems with the Standard solution - although I also take cards directly and manually do the transactions and destroy data every end of month [we have a merchant account - best bet is Alliance and Leicester now called Elavon - also they have a good banking system and you can do it from your local Post Office too!].

 

[BrightIdeas]

Thanks for your answers.

For those that use PayPal Payments Pro, how long do they hold onto your money for? Have you had issues with chargebacks?

 

[FLAUK]

Thanks for your answers.

For those that use PayPal Payments Pro, how long do they hold onto your money for? Have you had issues with chargebacks?

The standard withdraw process takes 4 working days to reach your bank, there is now also an express service of 1-2 working days but it costs £5. We have learnt to live with the 4 day wait.

With regards to chargebacks, we have had a few this year. In some cases we won, but most turned out to be fraudulent orders. I guess this happens with most merchants.

 

[Deleted member 61074]

I think the paypal Pro allows you to do this so customers don't know they are using paypal.

there is a problem with this .... if you take payments on your website you probably are not PCI compliant...

 

[phil battison]

We've run a number of on-line stores for the last 7 years and finally relented to the sales pressure to accept Paypal. To be fair the offer of discounted fees for December and an up-front incentive helped as did an assumption that it would lift sales in the pre-xmas period.

We integrated PayPal express and started taking payments.

But then the fun started. We appreciated we'd need to supply some information to validate ourselves but even after submitting all this information (copy of company bank statements, utility bills, passports, Company registered info) we could not access our money or refund customers. Nor could we refund the developer transactions used to test the system (highly embarrasing)

After a week we then got another email asking us to validate our phone number (bear in mind this is the phone number their sales team called us on to sell us the service!) but you can't do this without supplying a credit card number and then getting this validated!! Crazy as we only want to take payments (from which they net their fees) and not pay anyone.

After much protesting and after about 10 days we finally got access to our money and were kindly given the ability to refiund payment to our customers.

I'm not convinced that we'll stay with Paypal beyond the inital trial period not least because I'm concerned about the overhead of checking PayPal transactions and the "downstream" chargeback exposure.

If you're interested Paypal is live at ** removed link drops**