Paypal - transaction review

[getsetgonline]

Hi folks,

Can anyone fill me in on Paypal Transaction Reviews?

We have received one but its not a chargeback.

What does it mean?

Cheers

 

[deniser]

There's a similar thread here:

http://forums.moneysavingexpert.com/showthread.html?t=574318

 

[getsetgonline]

Thanks for that, but its not a reversal. Here is the email we got - not sure if I am worrying unecessarily but I have heard so much negative feedback.

Dear XXXX,

One of the benefits of using PayPal is that we make every effort to alert
you to potentially problematic transactions. Our goal is to help you make
sound business decisions.

>From time to time, we request additional information about PayPal payments.
This is a security measure meant to protect you from problem transactions.

We would like to learn more about this transaction. Please log in to your
PayPal account and provide some information.

We strongly advise that you do not send the item until our investigation is
complete. If you have already sent the item, please log in and let us know
where you sent it.

We have placed a temporary hold on the funds until the investigation is
complete.


-----------------------------------
Transaction Details
-----------------------------------


Buyer's Name: XXXX
Buyer's Email:
Buyer's Transaction ID: 5V20594628688860W

Transaction Date: 10 May 2008
Transaction Amount: -322.60 GBP
Your Transaction ID: XXXX
Case Number: PP-489-725-537

Seller's Transaction ID: XXXXX



Response deadline: 18/06/2008
- Log in to your PayPal account.



Yours sincerely,
PayPal

Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link located in the top right corner of any page. If
your inquiry is regarding a claim, log in to your PayPal account and go to
the Resolution Centre.

 

[nofuture]

didn't you try to find examples in paypal site?

 

[Steve2507]

Thats the start of a chargeback.

Essentially the customer has contacted PayPal as they don't recognise the charge. PayPal needs the info from you to tell the customer what it is.

 

[borobabe]

I had one of these as they were investigating the person I had sold to, in the end as I had proof of posting the item and proof it had been signed for I got my funds. Sometimes its because they are doing a security check.

 

[getsetgonline]

Our is against a client whom we have done alot of work and continue to do so. We dont have proof or signature other than the site being online!

 

[MikeBzr]

Paypal do this quite often, and instead of being clear about their reasons for doing so, they "hide" behind the label of "transaction review".

As others have mentioned, this could be anything from Paypal investigating the buyer, to the buyer themselves claiming its an unauthorised transaction.

Having spent the last year or so selling digital downloads online using paypal, I've had more of these than I care to remember, and I'm sorry to say that when you're dealing with non-tangible items (basically anything where you can't provide physical proof of postage, tracking numbers etc) then its almost a dead cert that they'll reverse the transaction and you'll lose your hard earned money.

Unfortunately thats just the way it seems to go with Paypal, they provide absolutely zero protection for sellers of non-tangible products or services.

 

[Logistik]

i resent paypal so much, the service is fine, until something goes wrong, then it takes forever to resolve simple issues!

 

[getsetgonline]

Well folks, it was a chargeback.
The client, for whom we are still doing work, has advised he has not initiated this but when spoke to the bank, they said the card had been reported as stolen.
Anyway, we sent all the proof of works complete to paypal together with emails between the client and myself confirming the work was done, payment made an authorised.
However, paypal still decide togo ahead with the chargeback. So I will NEVER use paypal again. Its hard enough anyway being self employed but it doesnt help when we receive no protection of customer service from our payment services.
As for paypal, all the horror stories we hear are true and for that reason, we will not use them again.