Paypal standard payments issue

[adamuk18]

We have just started accepting paypal on our website.. however noticed some issues..
Once the customer makes a payment paypal directs them back to our website and the details are logged in opencart for us.

However it seems if the customer goes off page then that info is not shared.

Problem is that re-direct can take upto 10 seconds

Is there another way we should be implementing paypal other than 'paypal standard' ?

 

[arnydnxluk]

The issue is not with PayPal Website Payments Standard, it's with your PayPal module.

PayPal has a system named IPN (Instant Payment Notification). This system notifies your website about payments in the background, rather than relying on the redirection (which isn't a good way to handle payments as you've found out). Using IPN will resolve your issue.

Have a look for any settings/docs related to 'IPN', it may just be something that you need to enable. If not, you might want to use a different PayPal module.

 

[adamuk18]

Thanks Mike, that is very helpful I am having a look now!

 

[WebDesires]

we have done quite a few setups and fixings of issues such as yours over the years with OpenCart, The problem with the standard PayPal module is not very good and has issues such as not working properly on some mobile devices.

Find PayPal Express, or PayPal Pro on the extensions site and use one of those instead. There will be some configuration needed on both your PayPal account and your OpenCart.

 

[TotalWebSolutions]

@antropy might have some more suggestions on this for you.

 

[antropy]

Thanks @TotalWebSolutions

It could be this:
https://www.antropy.co.uk/blog/opencart-paypal-orders-not-showing-ipn/

Paul

 

[adamuk18]

thanks guys the Ipn setting seems to be doing the trick, however another issue we have is telephone numbers. the courier requires a number.

We dont seem to be getting contact numbers back from paypal..

 

[antropy]

Glad that helped.

From memory I don't think PayPal requires a phone number or sends it to your store so you should handle that in your own checkout.

Paul

 

[arnydnxluk]

thanks guys the Ipn setting seems to be doing the trick, however another issue we have is telephone numbers. the courier requires a number.

We dont seem to be getting contact numbers back from paypal..

Great!

PayPal does support telephone numbers as part of IPN but again it comes down to whether your PayPal module makes proper use of this information.

However I'd definitely agree with @antropy - this is something you should collect during your own checkout process before handing over to the payment processor. This way you have the required personal information regardless of which payment processor(s) you use in future.

 

[adamuk18]

Yes I would have designed the cart slightly different knowing this now but the cart does look nice and it seems to be working well.

we show the cart and then give them the option to pay using card or paypal. if they choose paypal they go straight off and we dont get chance to ask any questions.

 

[adamuk18]

we do around 50% paypal payments as well. I am surprised its so high!

 

[GreatNut6611]

We have just started accepting paypal on our website.. however noticed some issues..
Once the customer makes a payment paypal directs them back to our website and the details are logged in opencart for us.

However it seems if the customer goes off page then that info is not shared.

Problem is that re-direct can take upto 10 seconds

Is there another way we should be implementing paypal other than 'paypal standard' ?

There is no problems from paypal. I think you installed bad plugins