Paypal Rant!!!!

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KidsBeeHappy

KidsBeeHappy

Free Member
Oct 9, 2007
7,371
1,573
Sunny Troon
  • #1
    Bloomin' paypal!!!

    Customer pays by e-cheque, e-cheque still not yet cleared. Customer lodges paypal dispute because they've not received delivery.

    And Paypal lets them! Do paypal now expect us to send out to customers before they graciously credited our accounts with the money.

    I am fed up to the guts with Paypal, and their TOTALLY BIASED processes!!! :eek:
     
    O

    Online Trader

  • #2
    Have to agree this whole e cheque thing is a nightmare :mad:
    We always e mail the customer and tell them that it is an e cheque and tell them the expected clearance date and give them the option to call us and pay by debit/credit card and then we refund the e cheque payment.
    This does the trick 9 times out of 10 :)
     
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    Dwebs-Ltd

    Dwebs-Ltd

    Free Member
    Nov 29, 2007
    2,019
    264
    Blackpool
  • #3
    Boxby said:
    Bloomin' paypal!!!

    Customer pays by e-cheque, e-cheque still not yet cleared. Customer lodges paypal dispute because they've not received delivery.

    And Paypal lets them! Do paypal now expect us to send out to customers before they graciously credited our accounts with the money.

    I am fed up to the guts with Paypal, and their TOTALLY BIASED processes!!! :eek:
    Click to expand...

    Tell paypal its their policy not to send goods until echeque's have cleared so what are they playing at????

    If it doesn't show as payment cleared on paypal's system how can they expect a seller to send.

    Easier option disable e-cheque payments in PP :)
     
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    Chris H

    Chris H

    Free Member
    Oct 12, 2006
    665
    38
  • #4
    It's likely that you customer hasn't realised that Paypal are processing their purchase using an e-cheque?

    I was in a similar position when a credit card linked to my pp account expired. With all the phishing attempts recently I've been deleting the many hundreds of pp messages asking me to log into my account and their notification must have got missed.

    It took me a while to work out what an e-cheque is as I'd never come across the situation before.
     
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    deniser

    deniser

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    Jun 3, 2008
    8,081
    1,697
    London
  • #6
    Yes, I agree with Chris Daley. There's another thread here somewhere where I complained about E-cheques and someone told me how to switch it off.

    Even better, switch Paypal off altogether - I finally did it last night after another £200 chargeback.

    Secpay (now Paypoint) is a million times better and cheaper. Plus it goes through an extra fraud screening process with a traffic light system and if there is a red light you can phone up and ask why and they then tell you lots of useful information which helps you to make a decision as to whether or not to honour the transaction.
     
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    KidsBeeHappy

    KidsBeeHappy

    Free Member
    Oct 9, 2007
    7,371
    1,573
    Sunny Troon
  • #7
    I only use paypal for one product, retail at £32 and clear the money out everyother transaction.

    How do you disable e-cheques?

    I'm looking forward to my appology from the customer? How likely is that, Not! Just makes me very aggreived, why bother selling when a payment type makes you end up resenting your customers! It's not the customers fault, just a massively flawed, and biased payment system.
     
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    F

    F1SEO

  • #13
    Had paypal for a while now. Had the first e-cheque to a subscontractor about a week ago. They weren't very impressed at the 7 day clearance - but what could I do? Stupid paypal.

    I'll have to dig out that thread about turning off echeques.
     
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    frockery

    frockery

    Free Member
    Aug 15, 2007
    408
    56
    Angus, Scotland
  • #14
    Just turned off e-cheques, thanks for the tip. We don't get many, but the clearance time is ridiculous.

    Since ebay and Paypal are one and the same, I suppose it's hardly surprising they won't allow the blocking of e-cheques for transactions as the money will be somewhere in their own system during these 7-9 days.
     
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    simon-at-shopfitter

    Free Member
    Jul 28, 2005
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    7
  • #15
    I think that it's little things like that event which continue to cause PayPal to still not be considered as a 'proper' online payments provider for business.

    I reckon PayPal is really good when you start off an internet business so you can dip your toe in the water and build up a customer base and revenue stream.

    But with fairly high rates and the time it takes to actually get your money into your own bank account it's still not a real alternative to your own merchant account and payment gateway.

    Realistically, it is possible to get an internet merchant account and payment gateway for only £20 a month fees and rates at least 1% less than PayPal and no fixed transaction charge.

    These are much more open to small and startup businesses than they used to be, indeed, we at Shopfitter have a special arrangement with a couple of the UK banks and payment gateways that cater specially for the small and microbusiness.

    It's well worth shopping around and not just going for PayPal because it's easy, in the long run overcoming inertia can cut your costs substantially.
     
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    C

    CompleteTrainer

  • #17
    I use paypal on my ecommerce site and the charges are high. I looked up PayPoint but it didn't say anything about how to use it on websites.

    I found customer service at Paypal extremely frustrating - they give you this voice answer which doesn't give you the option they ask you to call about in their email! Drove me nutty. Got through to a person in the end, and they still said 'no' about my query. I don't have a company credit card, and I can't stick my own on as the company MD is the name on the account. AAARGH!

    Oh well.

    CT
     
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    frockery

    frockery

    Free Member
    Aug 15, 2007
    408
    56
    Angus, Scotland
  • #18
    The only reason I have retained PayPal as a payment option is that a surprising number of customers like to use it (all that over exposure on ebay, I suppose).

    However, PayPal accounts for all of our failed transactions when customers either get booted off or are told their details don't compute, despite previously having made purchases on the site.

    After receiving no effective customer support from PayPal (which appears to be managed by robots) I added WorldPay as an alternative payment option for customers. After some seriously frustrating issues with its integration, it now works perfectly every time for those customers who opt to use it.
     
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    N

    niaz10

    Free Member
    Oct 10, 2008
    2
    0
    Dhaka
  • #22
    Boxby said:
    Bloomin' paypal!!!

    Customer pays by e-cheque, e-cheque still not yet cleared. Customer lodges paypal dispute because they've not received delivery.

    And Paypal lets them! Do paypal now expect us to send out to customers before they graciously credited our accounts with the money.

    I am fed up to the guts with Paypal, and their TOTALLY BIASED processes!!! :eek:
    Click to expand...
    how is this possible. I can not belive that. it is not 100% real .
    fault site. absolutely fault site.
    thanks
    ----------------------------------------------------------------
    Corporate Giftssharp compatible toner
     
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