PayPal fee - refunds

[keith1634]

Since the beginning of May Paypal now keep all their fees when refunds are issued.

Is it legally binding to put in my website t&c's that any paypal fees associated with purchases are not refunded. Also, would i need a tick box to indicate online customer have read the t&c's ?

thanks,

 

[Mr D]

No if its consumers you sell to. Their right to a refund overrides your right to charge them money for it.

Your costs associated with the payment processor are nothing to do with your customers.

Figure out how much a year it will cost you and factor that into your pricing. How much we talking here? £10? £30?

Or reduce the need to issue refunds.

Or change to another payment processor who doesn't keep fees when refunds are issued - though if you make it harder for buyers they may look elsewhere.

 

[DontAsk]

Is it legally binding to put in my website t&c's that any paypal fees associated with purchases are not refunded.

No. Why not also make them pay the fee in the first place? or credit card fees? Or bank charges? Or accountancy fees? Oh, wait a minute! They do, through the prices you charge them.

 

[keith1634]

To be clear, my original post was written after I voluntarily refunded a customer who had admitted purchasing a product in error. There was no fault in the product itself - just the consumer changed their mind - but I take your point.

 

[DontAsk]

To be clear, my original post was written after I voluntarily refunded a customer who had admitted purchasing a product in error.

To be clear, if it's a distance sale, you did not do this voluntarily. The law requires you to do it.