payment gateways?

[blown away]

Will offering another payment option ( I'm leaning towards protx), bring in more online sales?
I'm getting phone orders but no one has yet used paypal checkout to completion, I've had 24 abandoned baskets in 5 weeks, only 10 or so people have then rang to place the order.
I wonder whether my site is getting enough traffic yet to justify spending £300 on internet merchant status ( I already have a normal merchant a/c with cardnet). Plus the £20 per month protx fee.
I've heard of so many problems with google checkout that it's really put me off using it, at least till all the glitches are sorted.
We're also higher ranked for our ebay shop than the website, although that may all change with what's happening between google and ebay.
Ebay fees are running towards 8% of sales so obviously would prefer more website sales, but I know it's going to take time.
I really don't want to go down the adwords route, I much prefer to get organic placement.

 

[RedEvo]

Don't discount AdWords, especially in the early days as your organic ranking becomes established.

One of our clients was convinced PayPal was putting people off and we now have Protx and PayPal but plenty still use PayPal. I think PayPal is casting off the negative image it had and will become more popular because of its model (i.e. no cc info to individual merchants).

d

 

[Pete Williams]

I have used Worldpay for the last three years and although more expensive than Protx is very reliable. (Can't really equate it to the reliability of Protx as I have never used it!)

You should speak to Worldpay as they offer a solution if you already have your own merchant account, you don't need a different one for e-commerce transactions - also the delay in money getting to you is cut down from 3 weeks on their e-commerce version to less than 7 days using your own merchant account

Hope this helps

 

[Blush]

I only have paypal and I am getting daily sales.I am also getting customers ringing asking if they can pay over the phone as they don't want to register.I need the facility to deal with this. I did notice however a while back a lot of shopping arts being dumped.I did a dummy run and noticed my settings had changd on paypal.Basically it wasn't configured to accept non paypal accouts.It may be worth you while double checking your profile in paypal for this.Idid have it set so heaven knows how it unset itself???

 

[quikshop]

Hey Blownaway

I've used Worldpay, Protx, SecPay and of course Paypal for various ecommerce ventures over the years, and I would strongly recommend moving away from Paypal, or just keep that option as a secondary choice.

Worldpay have been the best choice for us but as an earlier member mentioned they are quite costly compared to the others. Protx is the cheapest we've used and are good, but at the time we used them they were occasionally prone to DOS attacks.

Hope that helps,
Dave

InternetRetailer.biz

 

[ShopDesigner.co.uk]

I would certainly suggest using a third party gateway (like Protx) in addition to Paypal. My experience is that our clients almost always see an upturn in sales which includes an upturn in Paypal sales, possibly due to the more professional image associated with the ability to accept card payments.

I hve used Protx many times and have no complaints with ther technology or supprt.

Good Luck!

 

[brandyace]

How long does WorldPay take to settle funds into merchant's depository account?

 

[quikshop]

If you have your own merchant id (through Streamline for example) then you get your money through Worldpay after 3 working days. They also do accounts for companies without their own merchant id, but with these you have to wait up to 28 days to get funds into your bank account, and their commission rates (used to be) 4.5% per transaction.

If you can afford it and have the time to chase the likes of Streamline up on a weekly basis, it is more cost effective in the long run to get your own merchant id.

A good starting point is to talk to whoever you bank with now, they will have their own recommendations and often a special deal.

Another tip is to consider joining the Federation of Small Businesses, they have negotiated market-beating transaction commission rates for their members.

Regards,
Dave

 

[blown away]

I have a merchant account with lloyds tsb cardnet, standard not internet status. For worldpay, there is a hefty set up fee, so I would be paying out twice, as cardnet want £300 for internet status too. The attraction of protx is no set up fee. So the worldpay rates would have to be significantly lower than protx to compete.

 

[UKISS]

We used to use worldpay , but found it too expensive for our product range, we not use Protx and tbh have never had any problems with the system at all. The pricing is easier to understand and your not loosing an percentage at 2 levels.

The integration is easy to do and the support is always very good, every support question I have sent has been answered with 24 hours, even sooner if you call them.

I would keep pay-pal, but as others have said only as a secondary payment choice.