This is my second thread about my international shipping challenges! I ship about 4-5 orders internationally per month, they are always packed exactly the same. They are very heavy, consisting of 2 parcels totalling about 50Kg. I've always used a mix of DPD and Parcelforce for EU orders, but as discussed in my other post, DPD has suddenly stopped contacting the consignee for duty payment, meaning they get returned, so I've started leaning towards Parcelforce, even where they are more expensive. However, the last two shipments I sent out, 1 of the 2 parcels got returned to me with a note saying that the parcel was "too dense" and that it wasn't hand-searched because it is a "sealed unit". This is a new thing, as I've sent the exact same parcel with them a dozen times in the past. The "sealed unit" part is simply untrue, it is a normal cardboard box with tape containing several items. Also, annoyingly, the first I hear about it is when the parcel arrives back with me, meaning I could have arranged a replacement a week earlier if they had contacted me when they started to return it. I'm a bit baffled how to proceed now. My parcel is quite dense, upon further investigation, it seems that it is too dense to x-ray. Again, I don't know why they didn't to a hand search. The thing is, one of the items is an electric motor. Basically a massive block of metal and magnets. They're not going to be able to see inside it with an x-ray, but an electric motor is not an unusual thing to ship either. I can't find any information on their website about parcel density, it's not even mentioned. The problem is, I have stuff I need to reship and need to know how I can do so in a way that it isn't going to get returned. Has anyone encountered this who can advise me how to proceed? Honestly though, couriers are an incredible bunch. When you've got customers asking where their parcels are, and you're running into these kinds of problems, couriers are just about the most laid back bunch, no useful information and handwaving. I don't know how you can continuously fail to perform basic functions, or return items for arbitrary reasons which don't appear in the T&Cs or literature, lose or break items, and just tell the customer that you're not responsible. My job is to purchase, manufacture, market, manage, account for and package products consisting of about 50 different components, yet the most stressful part of the job only occurs after I've handed it over to a 3rd party to actually get it to the customer!