Parcelforce, any good ??

[lesliedocherty]

Just had a few chats with the guy from Parcelforce, they made all the right noises and ticked most of our boxes.

Does anyone use them and willing to recommend them, or is there any horror stories before i make a decision.

Any help is appreciated.

thanks in advance

 

[TotallySport]

We like them, they make use of local post offices when people are not in, which makes it alot easier for people to collect, most of the time people live miles away from courier depots.

 

[lesliedocherty]

thats one of the things i like, also they can carry aerosols into parts of Europe, which my present courier can't

 

[TotallySport]

we don't use them for europe as we getter deal from other couriers, never asked abut aerosols, but I would expect DPD classis to accept them as they are land based.

 

[axeluk]

Used them several times for parcels in between UK and far east, not reliable at all.

 

[axeluk]

If you are recieving from Parcel force, there are advantages of custom clearance compared with others.

 

[lesliedocherty]

Does anyone use them to ship parcels in the UK on a regular basis ???

 

[Davek0974]

Yes, we ship 200-300 parcels a day with parcelforce.

They are generally good i guess, we have had our differences but ok i suppose.

We also use other couriers.

 

[basil40]

We've used them for 3 years.
Good Points:
1) Parcels left at post office if customer not in (mostly!)
2) Cheap compared with others for UK deliveries
3) Later collections than others (in our area at least)

Bad Points:
1) Absolutely ZERO customer service, not once have I had a call returned or email answered. (They do not have post sales account management for sub £1m accounts, only pre sales.)
2) Not interested in smaller companies (less than 3-400 parcels per day)
3) Un-responsive to complaints
4) On average have a drop & run approach to in-transit damage (to be fair, we have less than 1% damage, but without fail the customer claims to have been told to sign for acceptance, invalidating any later damage claims)
5) Dispite having a 30 day account we still need to make a 30 mile round trip and pay by cheque for imports with VAT due.

For exports other companies blow them out of the water for price and speed of delivery.

Overall, if I could find another courier with a late (3pm or later) pickup, and who came within £1-£2 of PF per unit, I would use them. However, customers love the Post office pick-up (If the driver chooses to use it!) Obviously service will vary depot by depot, we are in a rural area, so have to accept what little we get but the lack of a named contact bothers me.

 

[deniser]

We use them for imports only and apart from not putting all our parcels through our account I have no complaints.

our delivery driver gave us his mobile number so we can ring him whenever we like if we have a query and the depot know us well too so always a person to speak to.

Also have area manager's direct line so problems always resolved immediately from that level.

If you have any problems, tweet them as they monitor Twitter actively.

 

[Vending Siting Services]

I would recommend them. We have used them for a few years and they have proved to be reliable, good service and not many damages. They collect from us 100's boxes daily.

Prior to Parcel Force we tried several other courier companies and they failed dismally with many consignments being damaged.

Hope this helps.

Barbara

 

[Alicatt]

I used them for UK deliveries and was really pleased. Virtually no problems with deliveries and on the few occasions we did our local team were very helpful.

If your customers are consumers it's a good option.

 

[lesliedocherty]

All good news, just checked my rated that i had been paying with UK Mail and they have crept them up a few times, so parcelforce are now 40p cheaper a time, plus i can send paint into europe.

 

[myparceldelivery]

Parcel Force are genuinely a little bit more expensive than the other courier firms - however, they do have a good delivery success rate for this reason.

As a rule - they will usually only take on a new customer direct if you have a large volume to offer them.

A number of our customers have complained that they have been putting their prices up recently and so we have gained a lot of new business as a result.

Please PM me if you would like any further information on Parcel Force, or our services.

Cheers,

myParcelDelivery.com

 

[ian-d]

Used them a few years ago for UK and European deliveries; was an absolute nightmare, spent hours every day chasing late and missing deliveries. Wasn't worth the hassle in the end and they are more expensive than other couriers.