Parcel2go. Are they any good

[bublibob]

I recently sent a parcel to South Africa. It wasnt delivered as there was duty to pay. DHL South Africa notified Parcel2go but no one notified me or my customer even though both had our contact details. As a result the parcel was returned to me and parcel2go maintain it is my fault because I didnt track it all the way. Is it unreasonable of me to expect that Parcel2go knowing of the problem should have told me. They claim they have already had the expense of paying DHL to bring it back to me through me not checking the tracking. Does anyone who send loads of parcels a day really check the tracking info of each parcel each day. Beware because if you deal with Parcel2go they expect you to.

 

[Major_Grooves]

To be fair they are just a reseller selling DHL's services.

That said I used Parcel2Go once and I doubt I would use them again. I arranged a courier to come and pick up my parcel and stayed in all day to wait for the courier. Only thing was they hadn't bothered passing my address on to the courier so he never turned up.

 

[bublibob]

They also resell HDNL, Fedex and Parcel Force but that still doesnt excuse rubbish service.

 

[p2g_qc]

[FONT='Calibri','sans-serif']Hi,[/FONT]
[FONT='Calibri','sans-serif'][/FONT]
[FONT='Calibri','sans-serif']I fully understand how frustrating duty payments outside the EU can be and I apologise if you feel we did not keep you fully informed.[/FONT]
[FONT='Calibri','sans-serif']However, on the first page of the booking form a warning is shown to the person booking the collection warning that duty may be payable and a warning on associated charges.[/FONT]
[FONT='Calibri','sans-serif']I can forward you a copy of the warning that was shown (it is impossible to transact without clicking a button to say you have seen the warning for shipments outside the EU if you wish?[/FONT]
[FONT='Calibri','sans-serif'][/FONT]
[FONT='Calibri','sans-serif']Kindest Regards[/FONT]
[FONT='Calibri','sans-serif']George Iveson[/FONT]
[FONT='Calibri','sans-serif']Quality Controller [/FONT]
[FONT='Calibri','sans-serif']Parcel2go[/FONT]

 

[bublibob]

There isnt a problem with paying duty. The previous but one answer shows that parcel2go still dont get it. I wasnt told the parcel would be returned until it was too late. DHL told parcel2go but they didnt tell me.
They dont understand "customer service"

 

[revans]

Always use parcels2go myself and find the site to work really well.Much simpler than dealing with the carriers sites directly.

 

[APC RoadLink]

You should use a company that is actually part of a delivery network rather than a reseller/virtual delivery company that has no control and can communicate problems quicker.

Andy

 

[roydmoorian]

DHL .......... they didnt tell me.
They dont understand "customer service"

DHL must be the only parcel company which considers it OK to send the dreaded "we called on wednesday but you were out" yellow card to an office open from 07:00 - 19:00 by 2nd class post received the following monday !!!!

You don't believe me - I have kept the tracking details

 

[Major_Grooves]

It was definitely the communication problems that screwed up Parcel2Go for me. What's the point of using them if they're not going to give your address to the courier??

To be fair, I have read mostly good reviews about them elsewhere on the web, mainly due to the good prices they get. Same principle applies to Ryanair - you get what you pay for!

 

[keepitsecret]

Hi,

We get products picked up and dropped off to us all the time for our company. We are only a small company and most of the wholesalers we deal with ask for a MOQ if wanting it delivered, but free it we collect it.

So.. with that we always use a company called 'ParcelsPlease'. I believe they are a re-seller also, but so far "touch wood" their deliveries have always turned up next day. We will continue to use them and they seem to have fairly good rates.

 

[p2g_qc]

Hi,

Firstly I would like to introduce myself my name is George Iveson and I am the quality controller at Parcel2go.

Part of my job is to monitor feedback on the web to provide help or feedback to our customers. I am saddened to hear that some of you have had a bad experience with our company and from some of your posts it seems that many of you feel that we don't deal with problems you encounter when things go wrong.

Let me assure you that while the majority of our parcels are sent without a hitch there are times when things do go wrong all of us here at Parcel2go have spent a great deal of time and energy to improve our customer service over the last twelve months.

We have introduced new systems to ensure that we can put things right as soon as possible one major change is we have increased the channels customers can contact us on, our live chat facilty is now open from 8am to 11pm every day of the week and emails are now responded to seven days a week even out of office hours, of course some customer still prefer to contact us via telephone on 0844 847 2600 and this can be done from 8.45am to 6pm Monday to Friday.


I have also set up a dedicated email address if anyone has any queries or feedback this is quality parcel2go.com I promise to get back to anyone who contacts me via this method I will endeavour to fully investigate any issues you have and get back to you with the answers.

We truly believe in providing five star customer service and I believe that if anyone was to use our services you would be surprised how much we do care.

Yours
George Iveson
Quality Controller
Parcel2go.

 

[Cybamart]

Parcel2Go are the worst company I have ever used and cost me a fortune and very much stress, ruining my Christmas 2008.

I sold a Silver Cross dolls' pram on eBay and as Parcel2Go were heavily advertised on the site I chose them as my courier, with next day delivery assured. I sent the pram off and expected it had been delivered, however 7 days later on 23rd December, the buyer phoned me, frantic, as the pram had never arrived. I phoned Parcel2Go many times on my mobile to find out what had happened to the parcel; I was on hold for about half an hour before being told that it had never left their depot but, not to worry, it would "definitely be delivered tomorrow" (Christmas Eve).

The lady who bought the pram phoned me constantly, close to tears, telling me I had ruined her 3 year old's Christmas and that she would have to find another pram to present to her daughter. It was just too late for me to send a replacement.

Christmas Eve came and I phoned the courier to ensure it had left their depot. It had not. To cut a long story shorter, the pram arrived on 30th December, the box smashed to pieces and the wrapping no longer recognisable.

 

[KidsBeeHappy]

There are things that always need to be considered when booking, that nobody ever does.

If you book the parcel on the same day you want collection, you have ALREADY missed the drivers manifest. Therefore, the driver may or may not accept the job. If it's important book it the night before so it's on the manifest at the start of the day.

Many areas have an early cut off. There is no particular logic as to which areas and cut off times, therefore you may book a parcel at 11am for collection that day, but if cut off is at 9am it's not going to get collected.

Some areas only have one driver who covers the route once a day. Therefore, even if the driver accepts the job, even if the depot hasn't cut off, if you book your job at 11am and the drivers passed your house at 10am, chances are it's not going to get collected.

The resellers are not informed routinely of any of this stuff. Mainly because controlling it would be a nightmare, and its data that changes on a daily basis.

If you book on DHL's own website it will warn you that they don't collect in every area every day, you can check this on their website, but they don't pass that information onto the reseller.

So, the key to all of this is actually very simple. Try and book your parcels before close of business the day before you want it collected. Substantially reduces the chance of a non collection and allows the data to be properly communicated.

 

[p2g_qc]

Hi,

I'm sorry to hear this happened can you let me know the P2G number of the order so I can look into this for you please?
Regards
George

 

[harryboon]

Interesting I was just on your site today looking at your services :|

 

[APC RoadLink]

There are things that always need to be considered when booking, that nobody ever does.

If you book the parcel on the same day you want collection, you have ALREADY missed the drivers manifest. Therefore, the driver may or may not accept the job. If it's important book it the night before so it's on the manifest at the start of the day.

Many areas have an early cut off. There is no particular logic as to which areas and cut off times, therefore you may book a parcel at 11am for collection that day, but if cut off is at 9am it's not going to get collected.

Some areas only have one driver who covers the route once a day. Therefore, even if the driver accepts the job, even if the depot hasn't cut off, if you book your job at 11am and the drivers passed your house at 10am, chances are it's not going to get collected.

The resellers are not informed routinely of any of this stuff. Mainly because controlling it would be a nightmare, and its data that changes on a daily basis.

If you book on DHL's own website it will warn you that they don't collect in every area every day, you can check this on their website, but they don't pass that information onto the reseller.

So, the key to all of this is actually very simple. Try and book your parcels before close of business the day before you want it collected. Substantially reduces the chance of a non collection and allows the data to be properly communicated.

This is not always the case for all overnight networks though, we will pick up from our delivery postcodes on the same day as long as we have the order (admittedly by phone, we do answer our phone) by 2pm. We can pick later sometimes if it fits in with our collection rounds so as not to interfere with our regular customers pick ups.

 

[S88MRG]

I have only used parcel2go once, but they turned up the next day, picked up my parcel and delivered it perfectly, with a price tag of £7-8 when royal mail quoted me £25!

I had a very bad experience with Amazon last Christmas, basically I was waiting for a number of presents for my mother, and had a "guarantee" that the parcel would arrive before Christmas. Well, Christmas eve arrives and I still do not have the parcel, so I rung them up. They said it unfortunately was nothing to do with them and I had to contact the courier. I then wait on the phone for ages, and finally speak to someone who tells me "the parcel was attempted delivery".

Considering the postage address was my High Street address, which is open 8:30 to 6 mon-sat, and at that time due to the high demand, had 10 members of staff working, I can be 100% certain that the parcel had not even been attempted to be delivered. I think one thing we must remember, is however good any companies are, employees are often the cause of problems, and when people work for large businesses, they get away with murder....

Not saying this is right, but when its YOUR business, you pull out all the stops for your customers, when its an employee, often they couldn't care less,

Mike

 

[Barretts-Selfstorage]

We have using Parcel2go now for several months and never had a problem - i hope this continues are there prices are very competitive.

 

[charcinders]

I have used them a few times for ebay stuff and they have been ok, but there was one parcel that was not delivered because the DHL driver could not find the address. Fortunately the buyer contacted me which prompted me to track it and find out the situation. Parcel2Go did not tell me anything and I have a feeling that if I had not tracked it it would just have been returned to me.

I think it's a case of you gets what you pays for.

 

[alexsta]

Sent two parcels when they finally sent one to the right buyer it was broken. Be Warned yodel dhl are terrible couriers and parcel2go is just bad customer service. DONT USE.

 

[Deleted member 276747]

You could try looking at ParcelPricer.com they look at a variety of agents and compare the prices. Quite good to get the best bang for you buck!