'Not my fault.'

[g]

What place 'own and acknowledge the problem'?

In the recent KFC 'we have no chicken' nonsense, one thing that's notable is the degree of self-defensiveness - minimising the problem, and shifting blame.

• The long-story-short on this is that, having switched to a different delivery company, most (at one point, 646 of 900) KFC UK stores were closed because they had no chicken.

Amid a minimal 'sorry, we’ve had a few hiccups with the delivery so some of our restaurants are closed', the not-me-mate shenanigans began...

• We’ve brought a new delivery partner on board, but they’ve had teething problems.

So that's ok then. Blame others.

Take-away here is probably something about 'if you take responsibility and own the problem, early and fully, potential loss of goodwill is reduced. And, in some instances, you may get a goodwill boost'.

Instead, KFC prefer a glib: 'The Colonel is working on it.' (Not sure just how, because he's been sleeping in the ground for nigh-on forty years.'

Oh well. Such is life.

When asked for comment, a spokesman at McDonalds simply smiled 'I'm loving it.'

 

[LiveNetworks Ltd]

I find it hard to believe that it's possible for a business the size of KFC to shift it's delivery company over and fail so badly.

“It's unwise to pay too much, but it's worse to pay too little. When you pay too much, you lose a little money - that's all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot - it can't be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.”

 

[The Byre]

I have only ever once eaten anything at a KFC and it was, without any doubt whatsoever, the most revolting muck I have ever tasted. And at £15 per person for breakfast (scrambled egg made from egg powder, coffee made from coffee powder and some revolting muck in between) it was exorbitantly expensive!

That was back in 1999 and so my only fear is that KFC will find a way of reopening their disgusting outlets.

 

[Mr D]

I rather like KFC, I prefer it to McDonalds.
Between the two of us we spend under £15 for a bucket and share with the animals.
Even when having individual meals its generally £10 - £12 or so for a meal.

Delivery problems have cost the company, quite what happened is unclear as I would not expect a large delivery company to have trouble delivering if items were picked up.
And the stuff dumped at the side of the road in Exeter appears to be the work of some idiot driver.

Haven't been to my local KFC in a bit, must go for a meal there sometime soon. And take a doggy bag home for the pets.

 

[Newchodge]

I rather like KFC, I prefer it to McDonalds.
Between the two of us we spend under £15 for a bucket and share with the animals.
Even when having individual meals its generally £10 - £12 or so for a meal.

Delivery problems have cost the company, quite what happened is unclear as I would not expect a large delivery company to have trouble delivering if items were picked up.
And the stuff dumped at the side of the road in Exeter appears to be the work of some idiot driver.

Haven't been to my local KFC in a bit, must go for a meal there sometime soon. And take a doggy bag home for the pets.

The problem appears to be that the courier company did not factor into its plans the need for refrigeration and neglected to turn on thei refrigeration plant early enough. Plus, working from a single depot as opposed to several around the country created a few queues.

I understand that many of the drivers made redundant by this change have been pissing themselves laughing. At least it keeps them warm.

I don't understand why gravy has now become an issue? Perhaps the new company didn't realise it was runny?

 

[NDT Level 3]

I have never been inside a KFC!

The foul greasy smell that lingers around the place puts me right off.

 

[Mr D]

The problem appears to be that the courier company did not factor into its plans the need for refrigeration and neglected to turn on thei refrigeration plant early enough. Plus, working from a single depot as opposed to several around the country created a few queues.

I understand that many of the drivers made redundant by this change have been pissing themselves laughing. At least it keeps them warm.

I don't understand why gravy has now become an issue? Perhaps the new company didn't realise it was runny?

Thanks for that Cyndy.
You'd expect these sort of problems to be sorted before starting the contract but I imagine the lawyers will sort it out between them now. Lots of companies will have been impacted.

 

[Mr D]

I have never been inside a KFC!

The foul greasy smell that lingers around the place puts me right off.

The food is quite nice, OK not as good as I can cook it but I need a fair amount of prep time to beat KFC. Its nice to eat out / get a takeaway once in a while. Most cooks can beat fast food places for price and how good the food is, as a nation we do appear to like fast food and takeaways.

 

[pelparc]

£15 per person

Are you sure it was a KFC?

 

[pelparc]

Blame others

Seems to be a very popular method with large organisations whilst making there "contact us" more difficult and utterly pointless when you finally manage to get hold of them.