Next Step - Braintree

[Sparetoolparts]

After over 2 years of just using Paypal for my payment gateway, I'm planning on moving across to Braintree this weekend, has anyone used it before?

I like the fact that my first £35K comes with no fee's, and considering my site has only turned over £66K in two years, I'm hoping to make good saving for at least 6+ month by using them.

I also hope this will help resolve false reporting in my Goggle Analytics account in regards to successful order (Paypal sales don't register unless the user returns to the success page)

After I test the success of Braintree for a month, I will then carry out stage two of my master plan and increase my prices for £2 each, this should counter my loss of wages when/if I go part time at my 9-5

Then after 6 months of part time hopefully I will have improved conversion and added cross sales etc and will be earning enough to quit my 9-5 and finally be my own full time

 

[ldjames]

We use Braintree. They are part of the Paypal company though easier to deal with. Integrating it into your website and GA will indeed be easier for a developer. We had a horrible experience with Stripe, found Paymill, also a bad experience and finally Braintree, who seem to be good. Hope it works out - drop me an email if you need any code!

 

[Sparetoolparts]

so when they say no fee's for the first £35k do they charge £0

 

[junipaire2009]

We use Braintree. They are part of the Paypal company though easier to deal with. Integrating it into your website and GA will indeed be easier for a developer. We had a horrible experience with Stripe, found Paymill, also a bad experience and finally Braintree, who seem to be good. Hope it works out - drop me an email if you need any code!

What was the issue with Stripe if you don't mind me asking.

 

[ldjames]

What was the issue with Stripe if you don't mind me asking.

A legitimate customer used a personal VPN. Stripe generated an automatic account closure email at midnight that night and refunded all unsettled payments. We didn't get a reason or any way to contact them. We have now reactivated our account but it took 18 months.

 

[junipaire2009]

A legitimate customer used a personal VPN. Stripe generated an automatic account closure email at midnight that night and refunded all unsettled payments. We didn't get a reason or any way to contact them. We have now reactivated our account but it took 18 months.

Right, I'm not sure I understand, so they deleted your account after a customer purchased something whilst they were on a private VPN. Is that correct, how is this your fault?

 

[Sparetoolparts]

Should be going live with BrainTree today, I will keep you all posted

 

[ldjames]

Right, I'm not sure I understand, so they deleted your account after a customer purchased something whilst they were on a private VPN. Is that correct, how is this your fault?

That's correct and you're right that it's not our fault, which is why I have lost trust in their company.

 

[Sparetoolparts]

Braintree is now fully installed and working, but Ironically the majority of my sales are still going through Paypal!

I'll need to monitor this for a week, then phase 2 "THE PRICE INCREASE"

 

[antropy]

If Braintree is really totally free for under £35k, why don't all small sellers start with them? There must be a catch?

 

[Sparetoolparts]

I looked for the catch, but as of yet, I haven't found it does anyone else know?

 

[Barba]

Braintree is now fully installed and working, but Ironically the majority of my sales are still going through Paypal!

I'll need to monitor this for a week, then phase 2 "THE PRICE INCREASE"

Do you have Paypal express and Paypal through Braintree active? If so I'd guess more first time customers would prefer Paypal Express rather than going through checkout.

Looking through the Braintree documentation, previous customers can save their card details when using Braintree which might help with repeat orders.

 

[Barba]

I looked for the catch, but as of yet, I haven't found it does anyone else know?

Haven't found any as of yet. I'm in the process of launching my own site using Paypal express and stripe. If it is truly fee-free I'll be looking to make the switch. I found the following on an old Brainptree post:

"So, what's the catch - is this just a marketing promotion." There's no catch, no strings attached, no BS -- we just want to do our part to give back to the community that made us successful and this is our way of paying it forward. To be totally forthright, we expect that people will enjoy the service and many will continue to use Braintree as they build their start-up. However, we're not asking for contracts or commitments or anything else that would guarantee we make money from this. In fact, there's nothing stopping someone from getting their free processing here and then going somewhere else before they pay us a nickel. We really do just want to help you launch, and if you like what you get and choose to stay so that we can help you grow, then that will be great too. All that we ask is that you only use this if you are truly a pre-revenue start-up or just started to collect fees for your product. If you've already got your start, then we're certainly happy to support you, we'd just ask that you save the free processing for others who are trying to get their start.

 

[Sparetoolparts]

yea Paypal Express is installed

One consequence of going with Braintree is having to worry about Fraud again, although looking at my sales so far with cards, there have been address mismatches, but I don't think fraudster would be going to be buying a drill motor off for me to flog off the back of a lorry. However I may turn on the additional Fraud detection settings, when I'm more accustomed to the new interface

 

[RLlewellyn]

Before I big up Braintree, let me just clearly state I have no affiliation with them other than recommending them to a few of my clients (small e-Commerce sites mainly).

Braintree is absolutely brilliant for the little guy, the reason you haven't "heard of them until now" is because Braintree was only purchased by PayPal in 2013, then liquidated all of Braintree's customers to PayPal until the final version was released circa 2015~

If you're earning less than 50k per year through your website, start with Braintree then scale upwards throughout your sales curve, that first 35k worth of processing is absolutely amazing value. Feel free to give me a shout if you get stuck with anything, been dealing with their team for just under a year now and have a pretty good understanding of what they do over there!

 

[Sparetoolparts]

Still need to get my head into the Fraud aspect, what are the best default settings? To cover the majority of Fraud situations? I know with Sagepay I used to have a green/Yellow/Red system but don't have this with Braintree?

Also my average sale price is £20 is would fraudsters really target me to get some random parts for powertools?

 

[RLlewellyn]

Still need to get my head into the Fraud aspect, what are the best default settings? To cover the majority of Fraud situations? I know with Sagepay I used to have a green/Yellow/Red system but don't have this with Braintree?

Also my average sale price is £20 is would fraudsters really target me to get some random parts for powertools?

This is pretty much all you need to know (as far as I can tell by what you're asking) about Braintree's fraud protection: www[dot]articles[dot]braintreepayments[dot]com/guides/fraud-tools/risk-threshold-rules

And in reality, if you're focusing mainly on volume rather than price per product, you're less likely to be targeted for fraud - especially if you're upholding your end of the selling process (PCI compliance).

 

[Sparetoolparts]

Here are my settings:

AVS:
Postcode Doesnt Match
Street Address Doesnt Match
Street Address Not Provided
Country Scope: Global

CVV:
CVV does not match (when provided)

Do you think this is enough cover? so basically if they postcode and address don't match and 3 digit number doesnt match reject the sale

 

[ldjames]

That's similar to what we have but I had a concern about customers buying whilst masking their IP address so also coded something that turns off payment and contact form if their IP address is likely to be that.

 

[antp__]

@Sparetoolparts how are you coping with the bulk payments? I'm guessing Braintree do this the same as SagePay etc?

 

[Sparetoolparts]

@antp__ not sure what you mean, What braintree do is for Credit Card Payments they give you a bulk payment 2-3 days after settlement, via a Paypal transaction, it's turning into a pain for as I use Kashflow for my accounting software and I was importing Paypal payments to create invoices for each order, but I can't do that anymore, I'm needing to go with carrytheone to import my magento orders rather than paypal payments an extra £20 a month :-(

 

[antp__]

Sorry mate didn't make it clear did I. This is what I meant.

As before you would have been getting payments instantly into your account when using the PayPal process, whereas now you have to wait a few days and reconcile each payment to each order. Do they only hold Credit Card payments, or is it any card used with the Braintree checkout process?

Just trying to get my head around if its similar to how SagePay works as we use this at work. They hold all funds for a few days then place a lump sum into our bank account.